Question 1

Your client tells you that his wife is quite ill, and he is worried about her. Which of the following is NOT an appropriate response?

Accepted Answer

A)  "I notice that your eyes are tearing up. I wonder if you're feeling sad." 
B)  "It sounds like it's been hard for you to have your wife ill." 
C)  "You seem to be quite anxious about her." 
D)  "My wife also has cancer, so I know how you feel." 
A)  "I notice that your eyes are tearing up. I wonder if you're feeling sad." 
B)  "It sounds like it's been hard for you to have your wife ill." 
C)  "You seem to be quite anxious about her." 
D)  "My wife also has cancer, so I know how you feel."

Question 2

When language differences exist between practitioner and client, it is especially important to frequently:

Accepted Answer

A)  ask leading questions. 
B)  reflect or summarize. 
C)  find commonalities. 
D)  ignore mistakes in understanding. 
A)  ask leading questions. 
B)  reflect or summarize. 
C)  find commonalities. 
D)  ignore mistakes in understanding.

Question 3

Your client, with tears in her eyes, has just told you that she is thinking of leaving her husband because he beats her and the kids, and she "just can't take it any longer". List three appropriate ways that you could respond.

Accepted Answer

1. Express empathy and support: "I'm so

Question 4

The statement, "It sounds like you are unhappy because your friend has ignored what you told her about how you feel" is an example of:

Accepted Answer

A)  reflecting feelings. 
B)  reflecting content and feelings. 
C)  reflecting content. 
D)  summarizing. 
A)  reflecting feelings. 
B)  reflecting content and feelings. 
C)  reflecting content. 
D)  summarizing.

Question 5

The most important reason for offering a reflecting comment is

Accepted Answer

A)  to let the client know that s/he is understood. 
B)  to show the client how competent the practitioner is. 
C)  to avoid reflecting feelings. 
D)  to diagnose the client. 
A)  to let the client know that s/he is understood. 
B)  to show the client how competent the practitioner is. 
C)  to avoid reflecting feelings. 
D)  to diagnose the client.

Question 6

Your new client is an international student from a different culture than your own. During the first meeting, he states, "I not sure you be understand me because we different." How might you address the cultural and language differences with this client?

Accepted Answer

Thank you for sharing your concerns with

Question 7

Which of the following is NOT an aspect of empathy?

Accepted Answer

A)  Seeing the world as the person sees it, not as you would see it were you in their place 
B)  Grasping the assumptions that influence the person's worldview 
C)  Feeling sorry for the person in that particular situation. 
D)  Understanding the meaning that person is giving to events. 
A)  Seeing the world as the person sees it, not as you would see it were you in their place 
B)  Grasping the assumptions that influence the person's worldview 
C)  Feeling sorry for the person in that particular situation. 
D)  Understanding the meaning that person is giving to events.

Question 8

List three ways practitioners could recognize and communicate their understanding of the importance of difference in shaping life experiences?

Accepted Answer

1. Actively seek out diverse perspective

Question 9

Since people from different backgrounds may give different meanings to events, it is important for the practitioner to _______ when expressing his/her understanding of the client's meaning.

Accepted Answer

A)  be forceful 
B)  be gentle 
C)  be tentative 
D)  be understanding 
A)  be forceful 
B)  be gentle 
C)  be tentative 
D)  be understanding

Question 10

Many practitioners attempt to express what is _______ discussed by the client.

Accepted Answer

A)  not explicitly 
B)  explicitly 
C)  consistently 
D)  seldom 
A)  not explicitly 
B)  explicitly 
C)  consistently 
D)  seldom

Your client tells you that his wife is quite ill, and he is worried about her. Which of the following is NOT an appropriate response?

When language differences exist between practitioner and client, it is especially important to frequently:

Your client, with tears in her eyes, has just told you that she is thinking of leaving her husband because he beats her and the kids, and she "just can't take it any longer". List three appropriate ways that you could respond.

The statement, "It sounds like you are unhappy because your friend has ignored what you told her about how you feel" is an example of:

The most important reason for offering a reflecting comment is

Your new client is an international student from a different culture than your own. During the first meeting, he states, "I not sure you be understand me because we different." How might you address the cultural and language differences with this client?

Which of the following is NOT an aspect of empathy?

List three ways practitioners could recognize and communicate their understanding of the importance of difference in shaping life experiences?

Since people from different backgrounds may give different meanings to events, it is important for the practitioner to _______ when expressing his/her understanding of the client's meaning.

Many practitioners attempt to express what is _______ discussed by the client.

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Basic Interpersonal Skills

Opening and Closing a Meeting

Gaining Further Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters

Exam 8: Expressing Understanding

Your client tells you that his wife is quite ill, and he is worried about her. Which of the following is NOT an appropriate response?

When language differences exist between practitioner and client, it is especially important to frequently:

Your client, with tears in her eyes, has just told you that she is thinking of leaving her husband because he beats her and the kids, and she "just can't take it any longer". List three appropriate ways that you could respond.

The statement, "It sounds like you are unhappy because your friend has ignored what you told her about how you feel" is an example of:

The most important reason for offering a reflecting comment is

Your new client is an international student from a different culture than your own. During the first meeting, he states, "I not sure you be understand me because we different." How might you address the cultural and language differences with this client?

Which of the following is NOT an aspect of empathy?

List three ways practitioners could recognize and communicate their understanding of the importance of difference in shaping life experiences?

Since people from different backgrounds may give different meanings to events, it is important for the practitioner to _______ when expressing his/her understanding of the client's meaning.

Many practitioners attempt to express what is _______ discussed by the client.

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Basic Interpersonal Skills

Opening and Closing a Meeting

Gaining Further Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters