Question 1

Which of the following is a characteristic of operational managers?

Accepted Answer

A) They bridge the gap between higher and lower levels of management. 
B) They focus on long-term issues of the business. 
C) They develop goals and plans that have been formulated by top-level managers. 
D) They are directly involved with nonmanagement employees. 
E) They break down the business's objectives into business units. 
A) They bridge the gap between higher and lower levels of management. 
B) They focus on long-term issues of the business. 
C) They develop goals and plans that have been formulated by top-level managers. 
D) They are directly involved with nonmanagement employees. 
E) They break down the business's objectives into business units.

Question 2

Coolwear Inc. is a new brand of organic clothing recently introduced throughout the world. The company is unique in that it has collaborated with its suppliers and potential customers to bring the clothing to market. The concept has been a huge success. Yao and Gita, Labyrinth's founders, have always focused on being efficient managers. What is the best advice you should give them, given the quick success they have had with Coolwear?

Accepted Answer

A) Efficiency is the only key to their continued success. 
B) Now it is time for them to consider only effectiveness, since they clearly have efficiency under control and this is not likely to change in the future. 
C) To continue their success, they should maintain a clear focus on both effectiveness and efficiency, especially while their company is experiencing such a high growth in sales. 
D) They should maintain the status quo without implementing any changes to continue making quick sales. 
E) As top-level managers, the best action plan for them is to begin to minimize collaboration with customers and suppliers since they have proven themselves. 
A) Efficiency is the only key to their continued success. 
B) Now it is time for them to consider only effectiveness, since they clearly have efficiency under control and this is not likely to change in the future. 
C) To continue their success, they should maintain a clear focus on both effectiveness and efficiency, especially while their company is experiencing such a high growth in sales. 
D) They should maintain the status quo without implementing any changes to continue making quick sales. 
E) As top-level managers, the best action plan for them is to begin to minimize collaboration with customers and suppliers since they have proven themselves.

Question 3

Sustainability is defined as the

Accepted Answer

A) fast and timely execution, response, and delivery of results. 
B) speed and dependability with which an organization delivers what customers want. 
C) introduction of new goods and services into the market. 
D) effort to minimize the use of resources, especially those that are polluting and nonrenewable. 
E) minimization of costs to achieve profits and be able to offer prices that are attractive to consumers. 
A) fast and timely execution, response, and delivery of results. 
B) speed and dependability with which an organization delivers what customers want. 
C) introduction of new goods and services into the market. 
D) effort to minimize the use of resources, especially those that are polluting and nonrenewable. 
E) minimization of costs to achieve profits and be able to offer prices that are attractive to consumers.

Question 4

Which of the following statements about managers is true?

Accepted Answer

A) It is more important for managers to be efficient than to be effective. 
B) It is more important for managers to be effective than to be efficient. 
C) Low-level managers should be efficient, while high-level managers should be effective. 
D) Low-level managers should be effective, while high-level managers should be efficient. 
E) The best managers maintain a clear focus on both effectiveness and efficiency. 
A) It is more important for managers to be efficient than to be effective. 
B) It is more important for managers to be effective than to be efficient. 
C) Low-level managers should be efficient, while high-level managers should be effective. 
D) Low-level managers should be effective, while high-level managers should be efficient. 
E) The best managers maintain a clear focus on both effectiveness and efficiency.

Question 5

Which of the following is true of services?

Accepted Answer

A) They include intangible products like medical care. 
B) They include manufacturing high-quality goods. 
C) They focus on establishing short-term relationships. 
D) Jobs based on services have been declining in recent years. 
E) Insurance and haircuts are examples of tangible products. 
A) They include intangible products like medical care. 
B) They include manufacturing high-quality goods. 
C) They focus on establishing short-term relationships. 
D) Jobs based on services have been declining in recent years. 
E) Insurance and haircuts are examples of tangible products.

Question 6

Emotional intelligence should be viewed as something you inherit and cannot change.

Accepted Answer

A) True 
 B)False

Question 7

Identify and describe one decisional role, one informational role, and one interpersonal role that managers fulfill.

Accepted Answer

Student answers will vary but should dem

Question 8

No one at Iconoclast Interiors liked the company's new website, which was a serious problem because the firm marketed itself as an expert in design. The president, Moriah, assembled the team, solicited feedback, and found help in making improvements. The ability to identify this problem and resolve it is an effective use of ________ skills.

Accepted Answer

A) conceptual and decision 
B) informational 
C) technical 
D) intellectual and language 
E) negotiation 
A) conceptual and decision 
B) informational 
C) technical 
D) intellectual and language 
E) negotiation

Question 9

Discuss how you can use social capital in your future career.

Accepted Answer

Student answers will vary but should dem

Question 10

A large part of Jamal's job is to help his company use more recycled products, reduce pollution, and switch to renewable sources of energy. Which of the following does Jamal's job focus on?

Accepted Answer

A) sustainability 
B) total quality 
C) innovation 
D) collaboration 
E) cost competitiveness 
A) sustainability 
B) total quality 
C) innovation 
D) collaboration 
E) cost competitiveness

Question 11

Eco Lawn Care Corp., a company that manufacturers environmentally friendly lawn care products, has been operating as a business for a year. The CEO, Markus, started his venture by deciding on the activities that would be involved and what his goals and objectives for the business were. He then started to recruit professional chemists and other personnel and grouped them according to their responsibilities. Every month Markus conducts a meeting where he brings attention to those who are doing good work and motivates everyone to achieve organizational goals. He also checks the daily productivity of each of the workers, monitoring them and providing training to those with low productivity.When Markus was deciding on the activities that would be involved in the business and establishing the goals and objectives, he was performing the ________ function of management.

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
E) staffing 
A) planning 
B) organizing 
C) leading 
D) controlling 
E) staffing

Question 12

The change from a local to a global marketplace is

Accepted Answer

A) irrelevant to today's business environment. 
B) irreversible. 
C) not necessary to remain competitive. 
D) slowing down. 
E) eliminating business challenges. 
A) irrelevant to today's business environment. 
B) irreversible. 
C) not necessary to remain competitive. 
D) slowing down. 
E) eliminating business challenges.

Question 13

Which of the following is one of the four fundamental traditional management functions?

Accepted Answer

A) planning 
B) contracting 
C) outsourcing 
D) distributing 
E) innovating 
A) planning 
B) contracting 
C) outsourcing 
D) distributing 
E) innovating

Question 14

Done properly, sustainability encourages people to live in ways that can be maintained for the

Accepted Answer

A) most profit. 
B) long term. 
C) individual. 
D) wealthy. 
E) present. 
A) most profit. 
B) long term. 
C) individual. 
D) wealthy. 
E) present.

Question 15

Cameron has built up a wide network of contacts, clients, and local business neighbors since moving to Centerville five years ago. Throughout his home-based marketing career, he has regularly and frequently networked with these business associates online, by phone, and in person-often through local community events. As he considers leaving his marketing career to become an owner/manager of a local business, he will rely upon the ________ that he has developed with these individuals to ensure a successful transition to a new career.

Accepted Answer

A) knowledge management 
B) competitive advantages 
C) social capital 
D) emotional intelligence 
E) specialist skills 
A) knowledge management 
B) competitive advantages 
C) social capital 
D) emotional intelligence 
E) specialist skills

Question 16

Eco Lawn Care Corp., a company that manufacturers environmentally friendly lawn care products, has been operating as a business for a year. The CEO, Markus, started his venture by deciding on the activities that would be involved and what his goals and objectives for the business were. He then started to recruit professional chemists and other personnel and grouped them according to their responsibilities. Every month Markus conducts a meeting where he brings attention to those who are doing good work and motivates everyone to achieve organizational goals. He also checks the daily productivity of each of the workers, monitoring them and providing training to those with low productivity.When Markus started recruiting professionals and other personnel and grouped them according to their job responsibilities, he was performing the ________ function of management.

Accepted Answer

A) planning 
B) organizing 
C) leading 
D) controlling 
E) budgeting 
A) planning 
B) organizing 
C) leading 
D) controlling 
E) budgeting

Question 17

________ is the introduction of new goods and services.

Accepted Answer

A) Collaboration 
B) Efficiency 
C) Innovation 
D) Adaptation 
E) Introspection 
A) Collaboration 
B) Efficiency 
C) Innovation 
D) Adaptation 
E) Introspection

Question 18

What is a frontline manager? List out the tasks, duties, and responsibilities of a frontline manager.

Accepted Answer

Frontline managers are lower-level manag

Question 19

Luxe Slumber is a company that produces high-quality mattresses. Omar, the CEO, makes all the business deals for the company. He negotiates with suppliers and gets new customers and business for the company. Charles communicates his vision for the company and what he would like it to achieve to Ana, who lays out plans to make possible the execution of that vision. Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them. Irving, a floor manager, makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company.Which of the following management skills does Ana implement by communicating with the rest of the organization?

Accepted Answer

A) interpersonal skills 
B) conceptual skills 
C) technical skills 
D) tactical skills 
E) decision-making skills 
A) interpersonal skills 
B) conceptual skills 
C) technical skills 
D) tactical skills 
E) decision-making skills

Question 20

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered

Accepted Answer

A) technical skills. 
B) interpersonal and communication skills. 
C) diagnostic and relational skills. 
D) statistical and analytical skills. 
E) conceptual and decision skills. 
A) technical skills. 
B) interpersonal and communication skills. 
C) diagnostic and relational skills. 
D) statistical and analytical skills. 
E) conceptual and decision skills.

Which of the following is a characteristic of operational managers?

Sustainability is defined as the

Which of the following statements about managers is true?

Which of the following is true of services?

Emotional intelligence should be viewed as something you inherit and cannot change.

Identify and describe one decisional role, one informational role, and one interpersonal role that managers fulfill.

Discuss how you can use social capital in your future career.

A large part of Jamal's job is to help his company use more recycled products, reduce pollution, and switch to renewable sources of energy. Which of the following does Jamal's job focus on?

The change from a local to a global marketplace is

Which of the following is one of the four fundamental traditional management functions?

Done properly, sustainability encourages people to live in ways that can be maintained for the

________ is the introduction of new goods and services.

What is a frontline manager? List out the tasks, duties, and responsibilities of a frontline manager.

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

Which of the following is a characteristic of operational managers?

Sustainability is defined as the

Which of the following statements about managers is true?

Which of the following is true of services?

Emotional intelligence should be viewed as something you inherit and cannot change.

Identify and describe one decisional role, one informational role, and one interpersonal role that managers fulfill.

Discuss how you can use social capital in your future career.

A large part of Jamal's job is to help his company use more recycled products, reduce pollution, and switch to renewable sources of energy. Which of the following does Jamal's job focus on?

The change from a local to a global marketplace is

Which of the following is one of the four fundamental traditional management functions?

Done properly, sustainability encourages people to live in ways that can be maintained for the

________ is the introduction of new goods and services.

What is a frontline manager? List out the tasks, duties, and responsibilities of a frontline manager.

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters