Exam 1: Managing and Performing

Command Systems, Inc., a large federal defense contractor, is updating its automated contracting/ordering system. Harris Johnson, CEO of Logistical Supplies, Inc., told his Chief Information Officer, "Dennis, you must lead an effort to re-engineer our computer infrastructure to remain compatible with that of Command Systems. This will be a complex effort but, if we can get this done before our competitors can, we will pick up a lot of new business worldwide. That's the nature of ________ -it complicates things and creates opportunities."

Knowledge management concerns developing which of the following resources of an organization?

Carol has the knack of inspiring the people in her department to learn new skills and to perform better than expected on the job. As a manager, what is Carol especially good at doing?

Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

A common complaint about leaders, especially outstanding performers who are newly appointed to leadership, is that they lack

Explain cost competitiveness and give reasons as to why a company has to worry about its cost competitiveness. Provide a suitable example.

The three levels of managers within large organizations are

As a regional manager for Prism Paints, Fiona spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches. In this case, Fiona would best be described as a(n)________ manager.

Luna is a manufacturer of fashion jewelry. The company has been operating for the past decade and is well known. When the CEO, Aimee, was asked by a local newspaper during an interview about the secret to her success, she stated that there were several reasons. She makes sure that the company always introduces new styles of jewelry to suit changes in tastes and stay a step ahead of her competitors, and the company offers its customers the best by using fine-quality semiprecious stones in artful settings. She also stated that the company's salespersons cater to customers individually to help them purchase jewelry appropriate for their personal style. Luna has its own exclusive website, which can be accessed anywhere in the world, and customers are promised that they will get what they order within 36 hours.Which of the following fundamental success drivers of performance has Aimee achieved by ensuring that every customer has a salesperson to advise him or her while choosing jewelry?

The chief executive officer, company president, and the chief operating officer are all examples of ________ managers.

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at ________ management.

"As production manager, I oversee how our work crews are performing, determining what changes we need to make if we begin deviating from acceptable performance, and then evaluating whether those changes are getting us back on track." The production manager is describing the management function of

Luxe Slumber is a company that produces high-quality mattresses. Omar, the CEO, makes all the business deals for the company. He negotiates with suppliers and gets new customers and business for the company. Charles communicates his vision for the company and what he would like it to achieve to Ana, who lays out plans to make possible the execution of that vision. Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them. Irving, a floor manager, makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company.By creating objectives and communicating them to the rest of the organization, Ana is performing the function of a(n)________ manager.

Emotional intelligence can best be defined as

"As CEO, I must mobilize, inspire, and stimulate my executive management team, as well as the entire staff, to continually perform at high levels. I seek to empower my staff through communicating and guiding." The CEO is describing the management function of

In what way has the Internet made cost competitiveness a more important consideration for businesses?

State some of the common practices of successful executives.

Which of the following functions of management is described as building a dynamic organization?

State the two possible relationships an individual can have with their employer.

________ skills influence a manager's ability to work well with people.