Question 1

__________ are specific providers of the human, information and financial resources and raw materials needed by the organisation to operate.

Accepted Answer

A)  Suppliers 
B)  Employees 
C)  Competitors 
D)  Regulators 
E)  Customers 
A)  Suppliers 
B)  Employees 
C)  Competitors 
D)  Regulators 
E)  Customers

Question 2

__________ involves strategic management of all operations relating an organisation to the suppliers of its resources.

Accepted Answer

A)  Internal customer management 
B)  Value chain management 
C)  Customer relationship management 
D)  Supply chain management 
E)  Total quality management 
A)  Internal customer management 
B)  Value chain management 
C)  Customer relationship management 
D)  Supply chain management 
E)  Total quality management

Question 3

Which one of the following characteristics does NOT accurately describe the role that technology plays in the quality aspects of operations?

Accepted Answer

A)  Lean production 
B)  Flexible manufacturing 
C)  Boutique engineering 
D)  Mass customisation 
E)  Agile manufacturing 
A)  Lean production 
B)  Flexible manufacturing 
C)  Boutique engineering 
D)  Mass customisation 
E)  Agile manufacturing

Question 4

One of the following statements does NOT correctly describe the challenges faced by minorities. Which is the incorrect statement?

Accepted Answer

A)  Minority members face special economic and work challenges, and these challenges are not always highly visible. 
B)  Differences are often distributed unequally across organisational levels or among work functions. 
C)  In Australia and New Zealand, disabled workers have benefited as much as other groups have from the economic growth of the 1990s. 
D)  Even though organisations are changing, most senior executives in large organisations are older, white and male. 
E)  More workforce diversity is likely to exist at lower and middle levels of most organisations than at the top. 
A)  Minority members face special economic and work challenges, and these challenges are not always highly visible. 
B)  Differences are often distributed unequally across organisational levels or among work functions. 
C)  In Australia and New Zealand, disabled workers have benefited as much as other groups have from the economic growth of the 1990s. 
D)  Even though organisations are changing, most senior executives in large organisations are older, white and male. 
E)  More workforce diversity is likely to exist at lower and middle levels of most organisations than at the top.

Question 5

W. Edwards Deming's comprehensive, rigorous and learning-based approach to quality emphasises:

Accepted Answer

A)  the use of up-to-date technology to compensate for poorly trained workers. 
B)  continuous commitment to maximising corporate profits. 
C)  constant innovation, use of statistical methods and a continuous commitment to up-to-date training. 
D)  constant correction of defects and termination of employees responsible for the defects. 
E)  the use of statistical methods to fix blame for low quality. 
A)  the use of up-to-date technology to compensate for poorly trained workers. 
B)  continuous commitment to maximising corporate profits. 
C)  constant innovation, use of statistical methods and a continuous commitment to up-to-date training. 
D)  constant correction of defects and termination of employees responsible for the defects. 
E)  the use of statistical methods to fix blame for low quality.

Question 6

In addressing diversity issues, organisational leaders should realise that __________ want respect for their talents and a work setting that allows them to achieve their full potential.

Accepted Answer

A)  artists 
B)  musicians 
C)  minority workers 
D)  All of the options listed 
E)  None of the options listed 
A)  artists 
B)  musicians 
C)  minority workers 
D)  All of the options listed 
E)  None of the options listed

Question 7

Which of the following would NOT be an important stakeholder element in the specific environment of most organisations?

Accepted Answer

A)  Employees 
B)  Customers 
C)  Suppliers 
D)  Competitors 
E)  Regulators 
A)  Employees 
B)  Customers 
C)  Suppliers 
D)  Competitors 
E)  Regulators

Question 8

Contemporary managers are learning many things because of the impact of the 21st century environment. Which of the following is NOT one of the things that contemporary managers are learning to do?

Accepted Answer

A)  Contemporary managers are learning to operate in a world that devalues information, quality and speed. 
B)  Contemporary managers are learning how to succeed in a world of intense competition. 
C)  Contemporary managers are learning how to succeed in an environment of continued globalisation of markets and business activities. 
D)  Contemporary managers are learning to respond to unrelenting new demands. 
E)  Contemporary managers are learning how to succeed in a world of rapid technological change. 
A)  Contemporary managers are learning to operate in a world that devalues information, quality and speed. 
B)  Contemporary managers are learning how to succeed in a world of intense competition. 
C)  Contemporary managers are learning how to succeed in an environment of continued globalisation of markets and business activities. 
D)  Contemporary managers are learning to respond to unrelenting new demands. 
E)  Contemporary managers are learning how to succeed in a world of rapid technological change.

Question 9

__________ is a leadership approach to diversity in which leadership commits the organisation to hiring and advancing minority groups and women.

Accepted Answer

A)  Subcultural management 
B)  Human resource management 
C)  Valuing diversity 
D)  Managing diversity 
E)  Affirmative action 
A)  Subcultural management 
B)  Human resource management 
C)  Valuing diversity 
D)  Managing diversity 
E)  Affirmative action

Question 10

Which of the following types of organisations are becoming more flexible in an attempt to better deal with high amounts of environmental uncertainty?

Accepted Answer

A)  Telecommunications and airline companies 
B)  Companies that were previously state-owned but now are privatised, and are forced to compete under open market conditions 
C)  Businesses within those industries, which have been deregulated and must meet new competitive pressures 
D)  All of the options listed 
E)  None of the options listed 
A)  Telecommunications and airline companies 
B)  Companies that were previously state-owned but now are privatised, and are forced to compete under open market conditions 
C)  Businesses within those industries, which have been deregulated and must meet new competitive pressures 
D)  All of the options listed 
E)  None of the options listed

Question 11

Mike's work focuses on making a difference in how things are produced and at what level of cost and quality. His job is concerned with:

Accepted Answer

A)  Crosby's 'four absolutes' of management. 
B)  developing a 'good' product design. 
C)  continuous improvement. 
D)  Deming's '14 Points to Quality'. 
E)  ISO 9000 certification. 
A)  Crosby's 'four absolutes' of management. 
B)  developing a 'good' product design. 
C)  continuous improvement. 
D)  Deming's '14 Points to Quality'. 
E)  ISO 9000 certification.

Question 12

An organisation can create a __________ by utilising a __________ that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.

Accepted Answer

A)  core advantage; competitive competency 
B)  core competency; competitive advantage 
C)  competitive advantage; core competency 
D)  general environment; specific environment 
E)  competitive advantage; specific environment 
A)  core advantage; competitive competency 
B)  core competency; competitive advantage 
C)  competitive advantage; core competency 
D)  general environment; specific environment 
E)  competitive advantage; specific environment

Question 13

Persons, groups and institutions that are affected in some way by the organisation's performance are referred to as:

Accepted Answer

A)  target populations. 
B)  agencies. 
C)  stakeholders. 
D)  All of the options listed 
E)  None of the options listed 
A)  target populations. 
B)  agencies. 
C)  stakeholders. 
D)  All of the options listed 
E)  None of the options listed

Question 14

The __________ consists of all the background conditions in the external environment of an organisation that form a general context for managerial decision making.

Accepted Answer

A)  task environment 
B)  general environment 
C)  specific environment 
D)  management environment 
E)  organisational environment 
A)  task environment 
B)  general environment 
C)  specific environment 
D)  management environment 
E)  organisational environment

Question 15

A diversity-mature individual is someone who can positively and honestly answer which of the following questions?

Accepted Answer

A)  Are you willing to challenge the way things are? 
B)  Are you willing to learn continuously? 
C)  Are you able to cope with complexity and tensions in addressing diversity? 
D)  All of the options listed 
E)  None of the options listed 
A)  Are you willing to challenge the way things are? 
B)  Are you willing to learn continuously? 
C)  Are you able to cope with complexity and tensions in addressing diversity? 
D)  All of the options listed 
E)  None of the options listed

Question 16

Describe the elements of the general environment and provide an example of each element. Describe the elements of the specific environment and provide an example of each element.

Accepted Answer

The general environment is comprised of:

Question 17

__________ means that there is a lack of complete information regarding what developments will occur in the external environment.

Accepted Answer

A)  Environmental uncertainty 
B)  Environmental change 
C)  Environmental information 
D)  Environmental complexity 
E)  Environmental dynamism 
A)  Environmental uncertainty 
B)  Environmental change 
C)  Environmental information 
D)  Environmental complexity 
E)  Environmental dynamism

Question 18

Employee involvement and participation in the search for quality solutions is an important part of any:

Accepted Answer

A)  modern human resource management program. 
B)  analysis of the organisation's environment. 
C)  quality management process. 
D)  bureaucratic organisation. 
E)  supervisor's responsibility for operational efficiency. 
A)  modern human resource management program. 
B)  analysis of the organisation's environment. 
C)  quality management process. 
D)  bureaucratic organisation. 
E)  supervisor's responsibility for operational efficiency.

Question 19

Highly successful companies typically emphasise which of the following core values?

Accepted Answer

A)  Symbols, stories and strategies. 
B)  Observable behaviour, management strategy, mission statement and strategic objectives. 
C)  Stories, symbols, heroes and rites and rituals. 
D)  Strategy, performance, structure and worker involvement. 
E)  Performance excellence, innovation, social responsibility, integrity, worker involvement, customer service and teamwork. 
A)  Symbols, stories and strategies. 
B)  Observable behaviour, management strategy, mission statement and strategic objectives. 
C)  Stories, symbols, heroes and rites and rituals. 
D)  Strategy, performance, structure and worker involvement. 
E)  Performance excellence, innovation, social responsibility, integrity, worker involvement, customer service and teamwork.

Question 20

Which of the following statements provides an accurate description about subcultures?

Accepted Answer

A)  Ethnic subcultures reflect gaps that exist between people who grew up and are growing up during different periods of history, and whose values have thus evolved under different influences. 
B)  Functional subcultures are composed of 'salaried professionals' such as lawyers, scientists, engineers and accountants. 
C)  Gender subcultures reflect differences in the values and beliefs of women and men. 
D)  Occupational subcultures refer to people who develop strong identities with their work groups and specific areas of task responsibilities. 
E)  Functional subcultures consist of different ethnic and racial groups that work well together. 
A)  Ethnic subcultures reflect gaps that exist between people who grew up and are growing up during different periods of history, and whose values have thus evolved under different influences. 
B)  Functional subcultures are composed of 'salaried professionals' such as lawyers, scientists, engineers and accountants. 
C)  Gender subcultures reflect differences in the values and beliefs of women and men. 
D)  Occupational subcultures refer to people who develop strong identities with their work groups and specific areas of task responsibilities. 
E)  Functional subcultures consist of different ethnic and racial groups that work well together.

__________ are specific providers of the human, information and financial resources and raw materials needed by the organisation to operate.

__________ involves strategic management of all operations relating an organisation to the suppliers of its resources.

Which one of the following characteristics does NOT accurately describe the role that technology plays in the quality aspects of operations?

One of the following statements does NOT correctly describe the challenges faced by minorities. Which is the incorrect statement?

W. Edwards Deming's comprehensive, rigorous and learning-based approach to quality emphasises:

In addressing diversity issues, organisational leaders should realise that __________ want respect for their talents and a work setting that allows them to achieve their full potential.

Which of the following would NOT be an important stakeholder element in the specific environment of most organisations?

Contemporary managers are learning many things because of the impact of the 21st century environment. Which of the following is NOT one of the things that contemporary managers are learning to do?

__________ is a leadership approach to diversity in which leadership commits the organisation to hiring and advancing minority groups and women.

Which of the following types of organisations are becoming more flexible in an attempt to better deal with high amounts of environmental uncertainty?

Mike's work focuses on making a difference in how things are produced and at what level of cost and quality. His job is concerned with:

An organisation can create a by utilising a that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.

Persons, groups and institutions that are affected in some way by the organisation's performance are referred to as:

The __________ consists of all the background conditions in the external environment of an organisation that form a general context for managerial decision making.

A diversity-mature individual is someone who can positively and honestly answer which of the following questions?

Describe the elements of the general environment and provide an example of each element. Describe the elements of the specific environment and provide an example of each element.

__________ means that there is a lack of complete information regarding what developments will occur in the external environment.

Employee involvement and participation in the search for quality solutions is an important part of any:

Highly successful companies typically emphasise which of the following core values?

Which of the following statements provides an accurate description about subcultures?

The Contemporary Workplace

Historical Foundations of Management

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 3: Environment and Diversity

__________ are specific providers of the human, information and financial resources and raw materials needed by the organisation to operate.

__________ involves strategic management of all operations relating an organisation to the suppliers of its resources.

Which one of the following characteristics does NOT accurately describe the role that technology plays in the quality aspects of operations?

One of the following statements does NOT correctly describe the challenges faced by minorities. Which is the incorrect statement?

W. Edwards Deming's comprehensive, rigorous and learning-based approach to quality emphasises:

In addressing diversity issues, organisational leaders should realise that __________ want respect for their talents and a work setting that allows them to achieve their full potential.

Which of the following would NOT be an important stakeholder element in the specific environment of most organisations?

Contemporary managers are learning many things because of the impact of the 21st century environment. Which of the following is NOT one of the things that contemporary managers are learning to do?

__________ is a leadership approach to diversity in which leadership commits the organisation to hiring and advancing minority groups and women.

Which of the following types of organisations are becoming more flexible in an attempt to better deal with high amounts of environmental uncertainty?

Mike's work focuses on making a difference in how things are produced and at what level of cost and quality. His job is concerned with:

An organisation can create a __________ by utilising a __________ that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.

Persons, groups and institutions that are affected in some way by the organisation's performance are referred to as:

The __________ consists of all the background conditions in the external environment of an organisation that form a general context for managerial decision making.

A diversity-mature individual is someone who can positively and honestly answer which of the following questions?

Describe the elements of the general environment and provide an example of each element. Describe the elements of the specific environment and provide an example of each element.

__________ means that there is a lack of complete information regarding what developments will occur in the external environment.

Employee involvement and participation in the search for quality solutions is an important part of any:

Highly successful companies typically emphasise which of the following core values?

Which of the following statements provides an accurate description about subcultures?

The Contemporary Workplace

Historical Foundations of Management

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

An organisation can create a by utilising a that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.