Question 1

A(n) __________ is someone who uses symbols well to establish and maintain a desired organisational culture.

Accepted Answer

A)  symbolic leader 
B)  cultural manager 
C)  communications specialist 
D)  business executive 
E)  organisational leader 
A)  symbolic leader 
B)  cultural manager 
C)  communications specialist 
D)  business executive 
E)  organisational leader

Question 2

While walking through the offices during an interview with the marketing director, John notices the way people dress, the arrangement of their offices, and how the employees treat each other when passing in the hallways. This information about the company reflects its:

Accepted Answer

A)  environmental culture. 
B)  core culture. 
C)  observable culture. 
D)  displayed culture. 
E)  symbols. 
A)  environmental culture. 
B)  core culture. 
C)  observable culture. 
D)  displayed culture. 
E)  symbols.

Question 3

In contemporary business, the concept of inclusiveness involves all of the following elements EXCEPT:

Accepted Answer

A)  ensuring that all stakeholders receive their fair share of the 'corporate pie'. 
B)  valuing the talents of persons of various religious, cultural and national backgrounds, and persons who are not cisgender or heterosexual. 
C)  drawing on diversity to better align organisations with the challenges and opportunities of the modern environment. 
D)  valuing diversity and building multicultural organisations that include everyone. 
E)  realising that the human talent pool includes older workers, persons with disabilities and women. 
A)  ensuring that all stakeholders receive their fair share of the 'corporate pie'. 
B)  valuing the talents of persons of various religious, cultural and national backgrounds, and persons who are not cisgender or heterosexual. 
C)  drawing on diversity to better align organisations with the challenges and opportunities of the modern environment. 
D)  valuing diversity and building multicultural organisations that include everyone. 
E)  realising that the human talent pool includes older workers, persons with disabilities and women.

Question 4

All of the following are important stakeholder elements in the task environment of most organisations EXCEPT:

Accepted Answer

A)  regulators. 
B)  suppliers. 
C)  supervisors. 
D)  customers. 
E)  competitors. 
A)  regulators. 
B)  suppliers. 
C)  supervisors. 
D)  customers. 
E)  competitors.

Question 5

Individuals in an organisation who depend on the results of others' work in order to do their own jobs well are called:

Accepted Answer

A)  external customers. 
B)  jobbers. 
C)  quality experts. 
D)  dependent employees. 
E)  internal customers. 
A)  external customers. 
B)  jobbers. 
C)  quality experts. 
D)  dependent employees. 
E)  internal customers.

Question 6

Observable culture is seen through which of the following elements of organisational life?

Accepted Answer

A)  Strategy, performance, structure and worker involvement 
B)  Stories, symbols, heroes and rites and rituals 
C)  Stories, relevance, pervasiveness and strength 
D)  Symbols and rites 
E)  Core culture and corporate culture 
A)  Strategy, performance, structure and worker involvement 
B)  Stories, symbols, heroes and rites and rituals 
C)  Stories, relevance, pervasiveness and strength 
D)  Symbols and rites 
E)  Core culture and corporate culture

Question 7

General environment conditions exclude which one of the following categories?

Accepted Answer

A)  Natural environment conditions 
B)  Technological conditions 
C)  Human relations conditions 
D)  Economic conditions 
E)  Legal-political conditions 
A)  Natural environment conditions 
B)  Technological conditions 
C)  Human relations conditions 
D)  Economic conditions 
E)  Legal-political conditions

Question 8

All of the following are true statements regarding environmental uncertainty EXCEPT:

Accepted Answer

A)  most organisations encounter relatively little uncertainty in their environments. 
B)  there is a lack of complete information concerning what developments will occur in the external environment. 
C)  environmental uncertainty makes it difficult to understand potential implications for the organisation. 
D)  complexity refers to the number of different factors that exist in the environment. 
E)  the rate of change in factors in the environment is one component of environmental uncertainty. 
A)  most organisations encounter relatively little uncertainty in their environments. 
B)  there is a lack of complete information concerning what developments will occur in the external environment. 
C)  environmental uncertainty makes it difficult to understand potential implications for the organisation. 
D)  complexity refers to the number of different factors that exist in the environment. 
E)  the rate of change in factors in the environment is one component of environmental uncertainty.

Question 9

An important aspect of __________ is the belief that organisation members should find ways to serve customers' needs more quickly.

Accepted Answer

A)  performance appraisal 
B)  supply chain analysis 
C)  performance management 
D)  human resources management 
E)  continuous improvement 
A)  performance appraisal 
B)  supply chain analysis 
C)  performance management 
D)  human resources management 
E)  continuous improvement

Question 10

__________ refers to pluralism and the respect for diversity in the workplace.

Accepted Answer

A)  Cultural diversity 
B)  Cultural management 
C)  An ethical culture 
D)  Multiculturalism 
E)  A strong culture 
A)  Cultural diversity 
B)  Cultural management 
C)  An ethical culture 
D)  Multiculturalism 
E)  A strong culture

Question 11

The main objective of using a(n) __________ is to have the members assume responsibility for quality and to apply everyone's full creative potential in achieving it.

Accepted Answer

A)  research and design department 
B)  focus group 
C)  product development team 
D)  employee relations team 
E)  quality circle 
A)  research and design department 
B)  focus group 
C)  product development team 
D)  employee relations team 
E)  quality circle

Question 12

The daily work challenges that can be faced by minority subcultures in organisations include all of the following EXCEPT:

Accepted Answer

A)  misunderstanding. 
B)  pay discrimination. 
C)  lack of sensitivity. 
D)  sexual harassment. 
E)  clear advancement paths. 
A)  misunderstanding. 
B)  pay discrimination. 
C)  lack of sensitivity. 
D)  sexual harassment. 
E)  clear advancement paths.

Question 13

Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a:

Accepted Answer

A)  focus group. 
B)  product development team. 
C)  quality circle. 
D)  human resources department. 
E)  first-line supervisor. 
A)  focus group. 
B)  product development team. 
C)  quality circle. 
D)  human resources department. 
E)  first-line supervisor.

Question 14

__________ is a leadership approach to diversity in which leadership commits the organisation to education and training program designed to help people better understand and respect individual differences.

Accepted Answer

A)  Human resource training 
B)  Managing diversity 
C)  Affirmative action 
D)  Valuing diversity 
E)  Personality education 
A)  Human resource training 
B)  Managing diversity 
C)  Affirmative action 
D)  Valuing diversity 
E)  Personality education

Question 15

Progressive manufacturers that create a design that lowers production costs and improves quality in all stages of production are using a practice known as:

Accepted Answer

A)  design for disassembly. 
B)  benchmarking. 
C)  continuous improvement. 
D)  design for manufacturing. 
E)  operations engineering. 
A)  design for disassembly. 
B)  benchmarking. 
C)  continuous improvement. 
D)  design for manufacturing. 
E)  operations engineering.

Question 16

According to W. Edwards Deming, a quality problem could be attributed to which of the following causes?

Accepted Answer

A)  The cause of a quality problem may be a problem with the production and operations systems itself. 
B)  The cause of a quality problem may be an employee. 
C)  The cause of a quality problem may be a machine. 
D)  All of the options listed are potential causes of quality problems. 
E)  None of the options listed are potential causes of quality problems. 
A)  The cause of a quality problem may be a problem with the production and operations systems itself. 
B)  The cause of a quality problem may be an employee. 
C)  The cause of a quality problem may be a machine. 
D)  All of the options listed are potential causes of quality problems. 
E)  None of the options listed are potential causes of quality problems.

Question 17

The underlying beliefs that influence the behaviour of organisation members and actually give rise to the different aspects of observable culture can be described as the:

Accepted Answer

A)  behavioural guidelines. 
B)  observable culture. 
C)  human values. 
D)  core values. 
E)  rites of passage. 
A)  behavioural guidelines. 
B)  observable culture. 
C)  human values. 
D)  core values. 
E)  rites of passage.

Question 18

Technological conditions in the general environment include:

Accepted Answer

A)  nature and conditions of the physical environment. 
B)  philosophy and objectives of political parties, as well as laws and governmental regulations. 
C)  inflation, income levels, gross domestic product and unemployment. 
D)  social values regarding human rights and the natural environment, trends in education and demographic patterns. 
E)  development and availability of technology in the environment, including scientific advancements. 
A)  nature and conditions of the physical environment. 
B)  philosophy and objectives of political parties, as well as laws and governmental regulations. 
C)  inflation, income levels, gross domestic product and unemployment. 
D)  social values regarding human rights and the natural environment, trends in education and demographic patterns. 
E)  development and availability of technology in the environment, including scientific advancements.

Question 19

The greater the level of environmental uncertainty, the:

Accepted Answer

A)  greater the need for flexibility and adaptability in organisational designs and work practices. 
B)  more attention that management must direct toward the external environment. 
C)  greater the level of environmental complexity and the rate of change in the environment. 
D)  All of the options listed 
E)  None of the options listed 
A)  greater the need for flexibility and adaptability in organisational designs and work practices. 
B)  more attention that management must direct toward the external environment. 
C)  greater the level of environmental complexity and the rate of change in the environment. 
D)  All of the options listed 
E)  None of the options listed

Question 20

Economic conditions in the general environment include:

Accepted Answer

A)  social values regarding human rights and the natural environment, trends in education and demographic patterns. 
B)  development and availability of technology in the environment, including scientific advancements. 
C)  nature and conditions of the physical environment. 
D)  inflation, income levels, gross domestic product and unemployment. 
E)  philosophy and objectives of political parties, as well as laws and governmental regulations. 
A)  social values regarding human rights and the natural environment, trends in education and demographic patterns. 
B)  development and availability of technology in the environment, including scientific advancements. 
C)  nature and conditions of the physical environment. 
D)  inflation, income levels, gross domestic product and unemployment. 
E)  philosophy and objectives of political parties, as well as laws and governmental regulations.

A(n) __________ is someone who uses symbols well to establish and maintain a desired organisational culture.

While walking through the offices during an interview with the marketing director, John notices the way people dress, the arrangement of their offices, and how the employees treat each other when passing in the hallways. This information about the company reflects its:

In contemporary business, the concept of inclusiveness involves all of the following elements EXCEPT:

All of the following are important stakeholder elements in the task environment of most organisations EXCEPT:

Individuals in an organisation who depend on the results of others' work in order to do their own jobs well are called:

Observable culture is seen through which of the following elements of organisational life?

General environment conditions exclude which one of the following categories?

All of the following are true statements regarding environmental uncertainty EXCEPT:

An important aspect of __________ is the belief that organisation members should find ways to serve customers' needs more quickly.

__________ refers to pluralism and the respect for diversity in the workplace.

The main objective of using a(n) __________ is to have the members assume responsibility for quality and to apply everyone's full creative potential in achieving it.

The daily work challenges that can be faced by minority subcultures in organisations include all of the following EXCEPT:

Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a:

__________ is a leadership approach to diversity in which leadership commits the organisation to education and training program designed to help people better understand and respect individual differences.

Progressive manufacturers that create a design that lowers production costs and improves quality in all stages of production are using a practice known as:

According to W. Edwards Deming, a quality problem could be attributed to which of the following causes?

The underlying beliefs that influence the behaviour of organisation members and actually give rise to the different aspects of observable culture can be described as the:

Technological conditions in the general environment include:

The greater the level of environmental uncertainty, the:

Economic conditions in the general environment include:

The Contemporary Workplace

Historical Foundations of Management

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 3: Environment and Diversity

A(n) __________ is someone who uses symbols well to establish and maintain a desired organisational culture.

While walking through the offices during an interview with the marketing director, John notices the way people dress, the arrangement of their offices, and how the employees treat each other when passing in the hallways. This information about the company reflects its:

In contemporary business, the concept of inclusiveness involves all of the following elements EXCEPT:

All of the following are important stakeholder elements in the task environment of most organisations EXCEPT:

Individuals in an organisation who depend on the results of others' work in order to do their own jobs well are called:

Observable culture is seen through which of the following elements of organisational life?

General environment conditions exclude which one of the following categories?

All of the following are true statements regarding environmental uncertainty EXCEPT:

An important aspect of __________ is the belief that organisation members should find ways to serve customers' needs more quickly.

__________ refers to pluralism and the respect for diversity in the workplace.

The main objective of using a(n) __________ is to have the members assume responsibility for quality and to apply everyone's full creative potential in achieving it.

The daily work challenges that can be faced by minority subcultures in organisations include all of the following EXCEPT:

Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a:

__________ is a leadership approach to diversity in which leadership commits the organisation to education and training program designed to help people better understand and respect individual differences.

Progressive manufacturers that create a design that lowers production costs and improves quality in all stages of production are using a practice known as:

According to W. Edwards Deming, a quality problem could be attributed to which of the following causes?

The underlying beliefs that influence the behaviour of organisation members and actually give rise to the different aspects of observable culture can be described as the:

Technological conditions in the general environment include:

The greater the level of environmental uncertainty, the:

Economic conditions in the general environment include:

The Contemporary Workplace

Historical Foundations of Management

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters