Question 1

All of the following are characteristics of McGregor's Theory X except

Accepted Answer

A)  people have the ability to help accomplish an organisation's goals. 
B)  people dislike work and try to avoid it. 
C)  managers must coerce, control, and threaten employees. 
D)  people must be led because they have little ambition. 
E)  people are concerned mainly with security. 
A)  people have the ability to help accomplish an organisation's goals. 
B)  people dislike work and try to avoid it. 
C)  managers must coerce, control, and threaten employees. 
D)  people must be led because they have little ambition. 
E)  people are concerned mainly with security. A

Question 2

A strong sense of accomplishment probably satisfies which level of need?

Accepted Answer

A)  Physiological 
B)  Self-actualisation 
C)  Social 
D)  Safety 
E)  Esteem 
A)  Physiological 
B)  Self-actualisation 
C)  Social 
D)  Safety 
E)  Esteem E

Question 3

Which of the following is not a physiological need?

Accepted Answer

A)  Sleep 
B)  Shelter 
C)  Food and water 
D)  Safe working conditions 
E)  Clothing 
A)  Sleep 
B)  Shelter 
C)  Food and water 
D)  Safe working conditions 
E)  Clothing D

Question 4

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Accepted Answer

A) True 
 B)False

Question 5

Theory X by Douglas McGregor is generally consistent with which other theory?

Accepted Answer

A)  Taylor's 
B)  Herzberg's 
C)  Maslow's 
D)  Vroom's 
E)  Hawthorne's 
A)  Taylor's 
B)  Herzberg's 
C)  Maslow's 
D)  Vroom's 
E)  Hawthorne's

Question 6

Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

Accepted Answer

A)  Her associates need to decide for themselves what goals they want to achieve. 
B)  She needs to think about what goals she wants her associates to achieve. 
C)  Her managers, who make up top management, need to give annual goals to her. 
D)  She should talk with her associates about what resources they will need to achieve their goals. 
E)  She needs to evaluate the performance of each of her associates. 
A)  Her associates need to decide for themselves what goals they want to achieve. 
B)  She needs to think about what goals she wants her associates to achieve. 
C)  Her managers, who make up top management, need to give annual goals to her. 
D)  She should talk with her associates about what resources they will need to achieve their goals. 
E)  She needs to evaluate the performance of each of her associates.

Question 7

The technique in which managers and subordinates collaborate on setting goals and reviewing performance is

Accepted Answer

A)  motivation by organisation. 
B)  management by observation. 
C)  maintaining better output. 
D)  management by objectives. 
E)  motivation by openness. 
A)  motivation by organisation. 
B)  management by observation. 
C)  maintaining better output. 
D)  management by objectives. 
E)  motivation by openness.

Question 8

When a manager has a choice, positive reinforcement should be used before negative reinforcement.

Accepted Answer

A) True 
 B)False

Question 9

Employee ownership is a situation in which

Accepted Answer

A)  employees take much pride in their work and make decisions as though they owned the company. 
B)  employees actually buy a franchise, own it, and operate it on funds borrowed from the company. 
C)  employees own shares of stock in the company. 
D)  only employees own the stock of the company for which they work. 
E)  employees receive money to purchase stock in the company. 
A)  employees take much pride in their work and make decisions as though they owned the company. 
B)  employees actually buy a franchise, own it, and operate it on funds borrowed from the company. 
C)  employees own shares of stock in the company. 
D)  only employees own the stock of the company for which they work. 
E)  employees receive money to purchase stock in the company.

Question 10

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, mobile phones, and overnight delivery service is referred to as

Accepted Answer

A)  job enrichment. 
B)  telecommuting. 
C)  job redesign. 
D)  employee empowerment. 
E)  flextime. 
A)  job enrichment. 
B)  telecommuting. 
C)  job redesign. 
D)  employee empowerment. 
E)  flextime.

Question 11

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

Accepted Answer

A)  the hierarchy of needs. 
B)  Theory X and Theory Y. 
C)  scientific management. 
D)  the motivation-hygiene theory. 
E)  the reinforcement theory. 
A)  the hierarchy of needs. 
B)  Theory X and Theory Y. 
C)  scientific management. 
D)  the motivation-hygiene theory. 
E)  the reinforcement theory.

Question 12

According to Maslow's theory, safety is the most basic and the most important need.

Accepted Answer

A) True 
 B)False

Question 13

At Jack's Automotive Repair, the mechanics rarely interacted directly with customers.Work orders were processed by the customer service department and passed on to the mechanics.After experiencing excessive customer complaints about the poor quality of work, Jack realised he was not motivating his mechanics to do quality work.To rectify the situation, Jack designated all of his employees as customer service representatives.The mechanics' roles were expanded to include direct customer contact.This motivational technique is called

Accepted Answer

A)  job enlargement. 
B)  job redesign. 
C)  behaviour modification. 
D)  employee empowerment. 
E)  management by objectives (MBO). 
A)  job enlargement. 
B)  job redesign. 
C)  behaviour modification. 
D)  employee empowerment. 
E)  management by objectives (MBO).

Question 14

The Hawthorne studies showed that ____ are equal to salary motivation.

Accepted Answer

A)  work surroundings 
B)  increases in money 
C)  human factors 
D)  working tools 
E)  the ways salaries are earned 
A)  work surroundings 
B)  increases in money 
C)  human factors 
D)  working tools 
E)  the ways salaries are earned

Question 15

Gina Robinson, Inc.(GRI)
GRI management has decided to reinvent the culture of the organisation.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would create more dedicated employees.
GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other.
Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other.
-Refer to Gina Robinson, Inc.If GRI management were to allow employees to work at home for a portion of the work week, which of these practices would they be introducing?

Accepted Answer

A)  Travel compensation 
B)  Telecommuting 
C)  Job sharing 
D)  Part-time 
E)  Flextime 
A)  Travel compensation 
B)  Telecommuting 
C)  Job sharing 
D)  Part-time 
E)  Flextime

Question 16

A contemporary manager who wants employees to have more control over their work might implement either

Accepted Answer

A)  the Theory X or Theory Y system. 
B)  MBO or job enrichment. 
C)  job enrichment or the Theory X system. 
D)  MBO or a reward system that emphasises Theory X. 
E)  Theory X and Theory Y. 
A)  the Theory X or Theory Y system. 
B)  MBO or job enrichment. 
C)  job enrichment or the Theory X system. 
D)  MBO or a reward system that emphasises Theory X. 
E)  Theory X and Theory Y.

Question 17

Which of the following is not a level in Maslow's hierarchy of needs?

Accepted Answer

A)  Self-actualisation 
B)  Safety 
C)  Psychological 
D)  Social 
E)  Esteem 
A)  Self-actualisation 
B)  Safety 
C)  Psychological 
D)  Social 
E)  Esteem

Question 18

Which of the following stages is not a part of the team development process?

Accepted Answer

A)  Forming 
B)  Performing 
C)  Norming 
D)  Adjourning 
E)  Remanding 
A)  Forming 
B)  Performing 
C)  Norming 
D)  Adjourning 
E)  Remanding

Question 19

When Walmart assumes that employees accept responsibility and work toward company goals and thus also achieve personal rewards, it is using

Accepted Answer

A)  Theory M (for Maslow). 
B)  scientific management theory. 
C)  Herzberg's theory of reinforcement. 
D)  Theory X. 
E)  Theory Y. 
A)  Theory M (for Maslow). 
B)  scientific management theory. 
C)  Herzberg's theory of reinforcement. 
D)  Theory X. 
E)  Theory Y.

Question 20

The need for esteem concerns an employee's desire for

Accepted Answer

A)  safety. 
B)  survival. 
C)  a sense of belonging. 
D)  self-worth. 
E)  self-direction. 
A)  safety. 
B)  survival. 
C)  a sense of belonging. 
D)  self-worth. 
E)  self-direction.

All of the following are characteristics of McGregor's Theory X except

A strong sense of accomplishment probably satisfies which level of need?

Which of the following is not a physiological need?

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Theory X by Douglas McGregor is generally consistent with which other theory?

Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

The technique in which managers and subordinates collaborate on setting goals and reviewing performance is

When a manager has a choice, positive reinforcement should be used before negative reinforcement.

Employee ownership is a situation in which

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, mobile phones, and overnight delivery service is referred to as

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

According to Maslow's theory, safety is the most basic and the most important need.

The Hawthorne studies showed that ____ are equal to salary motivation.

A contemporary manager who wants employees to have more control over their work might implement either

Which of the following is not a level in Maslow's hierarchy of needs?

Which of the following stages is not a part of the team development process?

When Walmart assumes that employees accept responsibility and work toward company goals and thus also achieve personal rewards, it is using

The need for esteem concerns an employee's desire for

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 10: Employee Motivation and Team Building

All of the following are characteristics of McGregor's Theory X except

A strong sense of accomplishment probably satisfies which level of need?

Which of the following is not a physiological need?

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Theory X by Douglas McGregor is generally consistent with which other theory?

Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

The technique in which managers and subordinates collaborate on setting goals and reviewing performance is

When a manager has a choice, positive reinforcement should be used before negative reinforcement.

Employee ownership is a situation in which

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, mobile phones, and overnight delivery service is referred to as

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

According to Maslow's theory, safety is the most basic and the most important need.

The Hawthorne studies showed that ____ are equal to salary motivation.

A contemporary manager who wants employees to have more control over their work might implement either

Which of the following is not a level in Maslow's hierarchy of needs?

Which of the following stages is not a part of the team development process?

When Walmart assumes that employees accept responsibility and work toward company goals and thus also achieve personal rewards, it is using

The need for esteem concerns an employee's desire for

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters