Question 1

Determining how the work environment affects productivity was the original objective of

Accepted Answer

A)  Taylor's scientific management. 
B)  the Hawthorne studies. 
C)  McGregor's Theory X and Theory Y. 
D)  Herzberg's theory. 
E)  Maslow's hierarchy of needs. 
A)  Taylor's scientific management. 
B)  the Hawthorne studies. 
C)  McGregor's Theory X and Theory Y. 
D)  Herzberg's theory. 
E)  Maslow's hierarchy of needs.

Question 2

A sales manager has implemented a programme for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives, which is

Accepted Answer

A)  reducing the paperwork involved in the MBO process. 
B)  a mutual understanding of the punishment to be given if the salesperson does not meet the goal set by the sales manager. 
C)  mutual goal setting between the sales manager and the salesperson. 
D)  documentation of the sales quota in the salesperson's personnel file. 
E)  ensuring that the economy can support the sales quota assigned. 
A)  reducing the paperwork involved in the MBO process. 
B)  a mutual understanding of the punishment to be given if the salesperson does not meet the goal set by the sales manager. 
C)  mutual goal setting between the sales manager and the salesperson. 
D)  documentation of the sales quota in the salesperson's personnel file. 
E)  ensuring that the economy can support the sales quota assigned.

Question 3

Garrett Enterprise
Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary.
He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful.
Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated.
Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviours and punish anything that was considered bad behaviour.While this may not be the best option, Mr.Smith believes that it may work for the near future.
-Refer to Garrett Enterprise.What type of employees does Garrett Enterprise currently have?

Accepted Answer

A)  Theory Z 
B)  Theory V 
C)  Theory Y 
D)  Theory X 
E)  Theory W 
A)  Theory Z 
B)  Theory V 
C)  Theory Y 
D)  Theory X 
E)  Theory W

Question 4

A growing number of companies are organising their workforces into teams.

Accepted Answer

A) True 
 B)False

Question 5

According to Ouchi, industry is dominated by ____ firms.These firms emphasise short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialised career paths.

Accepted Answer

A)  type X 
B)  type Y 
C)  type Z 
D)  type A 
E)  type J 
A)  type X 
B)  type Y 
C)  type Z 
D)  type A 
E)  type J

Question 6

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 7

The motivation-hygiene theory was developed by

Accepted Answer

A)  Herzberg. 
B)  McGregor. 
C)  Maslow. 
D)  Taylor. 
E)  Hawthorne. 
A)  Herzberg. 
B)  McGregor. 
C)  Maslow. 
D)  Taylor. 
E)  Hawthorne.

Question 8

When Sara was recognised by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

Accepted Answer

A)  Safety 
B)  Physiological 
C)  Social 
D)  Esteem 
E)  Self-actualisation 
A)  Safety 
B)  Physiological 
C)  Social 
D)  Esteem 
E)  Self-actualisation

Question 9

Which of the following forms of reinforcement is considered the most effective?

Accepted Answer

A)  Positive reinforcement 
B)  Continual, repetitive reinforcement 
C)  Negative reinforcement 
D)  Extinction 
E)  Disciplinary reinforcement 
A)  Positive reinforcement 
B)  Continual, repetitive reinforcement 
C)  Negative reinforcement 
D)  Extinction 
E)  Disciplinary reinforcement

Question 10

All of the following are assumptions of Theory Y except

Accepted Answer

A)  people will work toward goals to which they are committed. 
B)  work is an important part of people's lives. 
C)  managers must coerce and control workers to achieve organisational goals. 
D)  organisations generally do not make full use of their human resources. 
E)  people often seek out and willingly accept responsibility. 
A)  people will work toward goals to which they are committed. 
B)  work is an important part of people's lives. 
C)  managers must coerce and control workers to achieve organisational goals. 
D)  organisations generally do not make full use of their human resources. 
E)  people often seek out and willingly accept responsibility.

Question 11

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

Accepted Answer

A) True 
 B)False

Question 12

At midyear, Lilliana, the manager of a store, realises that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates.Lilliana is in what stage of the MBO process?

Accepted Answer

A)  One 
B)  Two 
C)  Three 
D)  Four 
E)  Five 
A)  One 
B)  Two 
C)  Three 
D)  Four 
E)  Five

Question 13

Virtual teams are unassigned teams of friends within an organisation.

Accepted Answer

A) True 
 B)False

Question 14

MBO stands for

Accepted Answer

A)  managing by organising. 
B)  management by objectives. 
C)  management by others. 
D)  motivation by objective. 
E)  management by orders. 
A)  managing by organising. 
B)  management by objectives. 
C)  management by others. 
D)  motivation by objective. 
E)  management by orders.

Question 15

Which of the following is one of Herzberg's hygiene factors?

Accepted Answer

A)  Achievement 
B)  Working conditions 
C)  Recognition 
D)  Responsibility 
E)  Advancement 
A)  Achievement 
B)  Working conditions 
C)  Recognition 
D)  Responsibility 
E)  Advancement

Question 16

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Accepted Answer

A) True 
 B)False

Question 17

Maslow's theory explains how to motivate people with money.

Accepted Answer

A) True 
 B)False

Question 18

Miyuki is a financial analyst for a health care company in Phoenix.Her husband is transferred to Atlanta, but Miyuki's employer allows her to keep her job and work from her new home in Atlanta.Miyuki has to travel back to Phoenix for one week every other month to meet in person with company officials.This arrangement is called

Accepted Answer

A)  flextime. 
B)  part-time. 
C)  self-managed work. 
D)  telecommuting. 
E)  long-distance empowerment. 
A)  flextime. 
B)  part-time. 
C)  self-managed work. 
D)  telecommuting. 
E)  long-distance empowerment.

Question 19

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Accepted Answer

A) True 
 B)False

Question 20

Sleep relates most directly to which level of need?

Accepted Answer

A)  Esteem 
B)  Self-actualisation 
C)  Physiological 
D)  Social 
E)  Safety 
A)  Esteem 
B)  Self-actualisation 
C)  Physiological 
D)  Social 
E)  Safety

Determining how the work environment affects productivity was the original objective of

A sales manager has implemented a programme for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives, which is

A growing number of companies are organising their workforces into teams.

According to Ouchi, industry is dominated by ____ firms.These firms emphasise short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialised career paths.

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

The motivation-hygiene theory was developed by

When Sara was recognised by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

Which of the following forms of reinforcement is considered the most effective?

All of the following are assumptions of Theory Y except

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

At midyear, Lilliana, the manager of a store, realises that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates.Lilliana is in what stage of the MBO process?

Virtual teams are unassigned teams of friends within an organisation.

MBO stands for

Which of the following is one of Herzberg's hygiene factors?

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Maslow's theory explains how to motivate people with money.

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Sleep relates most directly to which level of need?

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 10: Employee Motivation and Team Building

Determining how the work environment affects productivity was the original objective of

A sales manager has implemented a programme for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives, which is

A growing number of companies are organising their workforces into teams.

According to Ouchi, industry is dominated by ____ firms.These firms emphasise short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialised career paths.

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

The motivation-hygiene theory was developed by

When Sara was recognised by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made, which need of hers was filled?

Which of the following forms of reinforcement is considered the most effective?

All of the following are assumptions of Theory Y except

The assumptions underlying Theory X generally agree with Frederick W.Taylor's concepts of scientific management.

At midyear, Lilliana, the manager of a store, realises that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates.Lilliana is in what stage of the MBO process?

Virtual teams are unassigned teams of friends within an organisation.

MBO stands for

Which of the following is one of Herzberg's hygiene factors?

Goal-setting theory suggests that employees are more likely to experience a high degree of motivation when management assigns a series of specific goals for the employee to achieve.

Maslow's theory explains how to motivate people with money.

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Sleep relates most directly to which level of need?

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters