Question 1

Herzberg recognised only two dimensions: motivation and hygiene.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are examples of Herzberg's motivation factors except

Accepted Answer

A)  achievement. 
B)  working conditions. 
C)  recognition. 
D)  responsibility. 
E)  advancement and growth. 
A)  achievement. 
B)  working conditions. 
C)  recognition. 
D)  responsibility. 
E)  advancement and growth.

Question 3

Problem-solving teams are created to work together permanently.

Accepted Answer

A) True 
 B)False

Question 4

The personal force causing someone to behave in a particular way is called morale.

Accepted Answer

A) True 
 B)False

Question 5

What happens to a problem-solving team after the assigned problem has been tackled?

Accepted Answer

A)  Team members receive a promotion. 
B)  Team members are fired. 
C)  The team is disbanded. 
D)  The team is given another problem. 
E)  The team is given a party. 
A)  Team members receive a promotion. 
B)  Team members are fired. 
C)  The team is disbanded. 
D)  The team is given another problem. 
E)  The team is given a party.

Question 6

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Accepted Answer

A)  behaviour modification 
B)  employee empowerment 
C)  job enrichment 
D)  job enlightenment 
E)  job enlargement 
A)  behaviour modification 
B)  employee empowerment 
C)  job enrichment 
D)  job enlightenment 
E)  job enlargement

Question 7

Securing the acceptance of top management is the first step in an MBO programme.Which of the following is not one of the four remaining steps?

Accepted Answer

A)  Establishing preliminary goals 
B)  Having the manager and subordinate work together to determine how the subordinate can work toward accomplishing company objectives 
C)  Conducting a periodic review 
D)  Conducting an evaluation 
E)  Reassigning the employee 
A)  Establishing preliminary goals 
B)  Having the manager and subordinate work together to determine how the subordinate can work toward accomplishing company objectives 
C)  Conducting a periodic review 
D)  Conducting an evaluation 
E)  Reassigning the employee

Question 8

According to Theory X by McGregor, managers assume that employees

Accepted Answer

A)  do not naturally like work. 
B)  will work toward goals they are committed to. 
C)  dislike work and need to be controlled. 
D)  have the potential to accomplish organisational goals. 
E)  seek out and accept responsibility. 
A)  do not naturally like work. 
B)  will work toward goals they are committed to. 
C)  dislike work and need to be controlled. 
D)  have the potential to accomplish organisational goals. 
E)  seek out and accept responsibility.

Question 9

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

Accepted Answer

A)  reinforcement. 
B)  hierarchy of needs. 
C)  expectancy. 
D)  motivation. 
E)  equity. 
A)  reinforcement. 
B)  hierarchy of needs. 
C)  expectancy. 
D)  motivation. 
E)  equity.

Question 10

For job enrichment to benefit the company, what must happen first?

Accepted Answer

A)  There must be an obvious need for it due to inefficiencies in the firm. 
B)  Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm. 
C)  Employers must train their associates on new job tasks before assigning them these new tasks. 
D)  Employers must have employees who fear failure and have low self- confidence. 
E)  Employees must show interest in taking on other tasks. 
A)  There must be an obvious need for it due to inefficiencies in the firm. 
B)  Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm. 
C)  Employers must train their associates on new job tasks before assigning them these new tasks. 
D)  Employers must have employees who fear failure and have low self- confidence. 
E)  Employees must show interest in taking on other tasks.

Question 11

The reinforcement theory says that people are motivated

Accepted Answer

A)  by receiving promotions. 
B)  by receiving a reward in accordance with their performance. 
C)  by receiving rewards or punishment based on their behaviour. 
D)  only by their achievements. 
E)  by receiving primarily negative reinforcement. 
A)  by receiving promotions. 
B)  by receiving a reward in accordance with their performance. 
C)  by receiving rewards or punishment based on their behaviour. 
D)  only by their achievements. 
E)  by receiving primarily negative reinforcement.

Question 12

A firm characterised by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialised career paths, and a holistic concern for employees is called

Accepted Answer

A)  type A. 
B)  type Z. 
C)  type J. 
D)  type X. 
E)  type Y. 
A)  type A. 
B)  type Z. 
C)  type J. 
D)  type X. 
E)  type Y.

Question 13

The first stage of team development is

Accepted Answer

A)  beginning. 
B)  starting. 
C)  forming. 
D)  creation. 
E)  inauguration. 
A)  beginning. 
B)  starting. 
C)  forming. 
D)  creation. 
E)  inauguration.

Question 14

Which of the following is not a type of team?

Accepted Answer

A)  Problem-solving team 
B)  Job-share team 
C)  Self-managed team 
D)  Cross-functional team 
E)  Virtual team 
A)  Problem-solving team 
B)  Job-share team 
C)  Self-managed team 
D)  Cross-functional team 
E)  Virtual team

Question 15

Sally Smith, a supervisor at Chipotle's Mexican Grill, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Accepted Answer

A)  naturally like work. 
B)  will work toward goals they are committed to. 
C)  have little ambition. 
D)  have the potential to accomplish the organisation's goals. 
E)  seek out and accept responsibility. 
A)  naturally like work. 
B)  will work toward goals they are committed to. 
C)  have little ambition. 
D)  have the potential to accomplish the organisation's goals. 
E)  seek out and accept responsibility.

Question 16

Food, shelter, and clothing will probably satisfy a person's physiological needs.

Accepted Answer

A) True 
 B)False

Question 17

Who was responsible for developing Theory X and Theory Y?

Accepted Answer

A)  Maslow 
B)  Taylor 
C)  Vroom 
D)  Herzberg 
E)  McGregor 
A)  Maslow 
B)  Taylor 
C)  Vroom 
D)  Herzberg 
E)  McGregor

Question 18

For employee empowerment to work effectively, management must be involved and must perform all of the following functions except

Accepted Answer

A)  communicate standards. 
B)  institute periodic evaluations. 
C)  guarantee follow-up. 
D)  retain top-down management controls. 
E)  set expectations. 
A)  communicate standards. 
B)  institute periodic evaluations. 
C)  guarantee follow-up. 
D)  retain top-down management controls. 
E)  set expectations.

Question 19

Abena Toure worked as a welder for BCD Company for ten years before the company changed its rigid tuition reimbursement policy.This year, the new education support policy will allow her to take any course that interests her, not just a course in her field of employment.She is very excited about this and has enrolled in two management courses.She has always thought she had the ability to become a good manager.Abena is attempting to satisfy her ____ needs.

Accepted Answer

A)  Esteem 
B)  self-actualisation 
C)  physiological 
D)  Social 
E)  Safety 
A)  Esteem 
B)  self-actualisation 
C)  physiological 
D)  Social 
E)  Safety

Question 20

Which of the following is an example of Herzberg's motivation factors?

Accepted Answer

A)  Responsibility 
B)  Supervision 
C)  Pay 
D)  Working conditions 
E)  Job security 
A)  Responsibility 
B)  Supervision 
C)  Pay 
D)  Working conditions 
E)  Job security

Herzberg recognised only two dimensions: motivation and hygiene.

All of the following are examples of Herzberg's motivation factors except

Problem-solving teams are created to work together permanently.

The personal force causing someone to behave in a particular way is called morale.

What happens to a problem-solving team after the assigned problem has been tackled?

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Securing the acceptance of top management is the first step in an MBO programme.Which of the following is not one of the four remaining steps?

According to Theory X by McGregor, managers assume that employees

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

For job enrichment to benefit the company, what must happen first?

The reinforcement theory says that people are motivated

A firm characterised by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialised career paths, and a holistic concern for employees is called

The first stage of team development is

Which of the following is not a type of team?

Sally Smith, a supervisor at Chipotle's Mexican Grill, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Food, shelter, and clothing will probably satisfy a person's physiological needs.

Who was responsible for developing Theory X and Theory Y?

For employee empowerment to work effectively, management must be involved and must perform all of the following functions except

Which of the following is an example of Herzberg's motivation factors?

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 10: Employee Motivation and Team Building

Herzberg recognised only two dimensions: motivation and hygiene.

All of the following are examples of Herzberg's motivation factors except

Problem-solving teams are created to work together permanently.

The personal force causing someone to behave in a particular way is called morale.

What happens to a problem-solving team after the assigned problem has been tackled?

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Securing the acceptance of top management is the first step in an MBO programme.Which of the following is not one of the four remaining steps?

According to Theory X by McGregor, managers assume that employees

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

For job enrichment to benefit the company, what must happen first?

The reinforcement theory says that people are motivated

A firm characterised by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialised career paths, and a holistic concern for employees is called

The first stage of team development is

Which of the following is not a type of team?

Sally Smith, a supervisor at Chipotle's Mexican Grill, was recently evaluated by her subordinates.Their responses indicated that Sally uses Theory X assumptions when dealing with employees.For example, one of the comments indicated that she treats employees as if they

Food, shelter, and clothing will probably satisfy a person's physiological needs.

Who was responsible for developing Theory X and Theory Y?

For employee empowerment to work effectively, management must be involved and must perform all of the following functions except

Which of the following is an example of Herzberg's motivation factors?

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters