Question 1

Frederick W.Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 2

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

Accepted Answer

A)  Self-actualisation 
B)  Esteem 
C)  Safety 
D)  Physiological 
E)  Social 
A)  Self-actualisation 
B)  Esteem 
C)  Safety 
D)  Physiological 
E)  Social

Question 3

Things were terrific at CentralPDX Bank on Elm Street until an unfortunate incident occurred.Before the incident, the bank had installed hidden cameras, a fancy alarm system, and bars on entrance and exit doors.Nevertheless, the bank was burglarised last week.Although no employees were hurt, one of the bank's most loyal and respected tellers said, "For the first time in five years, I feel a bit uneasy, fearful on the job." The bank may find that for this employee and others, the ____ need must now be met.

Accepted Answer

A)  Esteem 
B)  self-actualisation 
C)  Physiological 
D)  Social 
E)  Safety 
A)  Esteem 
B)  self-actualisation 
C)  Physiological 
D)  Social 
E)  Safety

Question 4

Lisa loves her work and feels that she is well recognised by her peers and superiors for the work that she does.These motivation factors are ____ for Lisa.

Accepted Answer

A)  Satisfiers 
B)  Encouragers 
C)  Rewards 
D)  Bonuses 
E)  social fulfillment 
A)  Satisfiers 
B)  Encouragers 
C)  Rewards 
D)  Bonuses 
E)  social fulfillment

Question 5

The concepts of Theory X and Theory Y were advanced by

Accepted Answer

A)  Douglas McGregor. 
B)  Abraham Maslow. 
C)  Frederick Herzberg. 
D)  Frederick W.Taylor. 
E)  William Ouchi. 
A)  Douglas McGregor. 
B)  Abraham Maslow. 
C)  Frederick Herzberg. 
D)  Frederick W.Taylor. 
E)  William Ouchi.

Question 6

After graduating with a marketing degree, Trey Corrin was hired by a well-known public relations firm offering the opportunity to do PR work for large and small companies.According to Theory Y, Trey's supervisor would expect him to

Accepted Answer

A)  ask how early he can leave each day. 
B)  avoid working too hard. 
C)  delegate most of his work to others. 
D)  seek to generate clientele and contacts for present and future public relations assignments. 
E)  spend most of his time reviewing the company's early retirement package. 
A)  ask how early he can leave each day. 
B)  avoid working too hard. 
C)  delegate most of his work to others. 
D)  seek to generate clientele and contacts for present and future public relations assignments. 
E)  spend most of his time reviewing the company's early retirement package.

Question 7

At Chevrolet, teams of workers make their own job assignments, plan their own work, control their material and inventory needs, and select new team members.This is an example of job

Accepted Answer

A)  switching. 
B)  redesign. 
C)  enrichment. 
D)  sharing. 
E)  rotation. 
A)  switching. 
B)  redesign. 
C)  enrichment. 
D)  sharing. 
E)  rotation.

Question 8

The Red Cross is a not-for-profit organisation that uses volunteer workers the same way a for-profit business uses paid employees.To encourage volunteers to continue to give their time, the Red Cross thanks volunteers with public recognition.This would be an example of

Accepted Answer

A)  scientific management. 
B)  piece-rate scaling. 
C)  Theory X. 
D)  positive reinforcement. 
E)  an ineffective reward system. 
A)  scientific management. 
B)  piece-rate scaling. 
C)  Theory X. 
D)  positive reinforcement. 
E)  an ineffective reward system.

Question 9

To retain its key middle managers and to reduce the effect of a bank closure on its incomes, EastWest Bank has established a two-year severance pay package.Theoretically, the bank is motivating employees to stay with the company through

Accepted Answer

A)  positive reinforcement. 
B)  continual, repetitive reinforcement. 
C)  negative reinforcement. 
D)  extinction. 
E)  disciplinary reinforcement. 
A)  positive reinforcement. 
B)  continual, repetitive reinforcement. 
C)  negative reinforcement. 
D)  extinction. 
E)  disciplinary reinforcement.

Question 10

The most difficult need to satisfy is

Accepted Answer

A)  safety. 
B)  self-actualisation. 
C)  esteem. 
D)  social. 
E)  physiological. 
A)  safety. 
B)  self-actualisation. 
C)  esteem. 
D)  social. 
E)  physiological.

Question 11

Scientific management is the application of scientific principles to the management of work and workers.

Accepted Answer

A) True 
 B)False

Question 12

Reinforcement theory is based on the premise that behaviour that is rewarded is likely to be repeated.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are examples of hygiene factors that can cause dissatisfaction except

Accepted Answer

A)  supervision. 
B)  pay. 
C)  job security. 
D)  achievement. 
E)  both A and D. 
A)  supervision. 
B)  pay. 
C)  job security. 
D)  achievement. 
E)  both A and D.

Question 14

A firm emphasising long-term employment, collective decision making, individual responsibility, slow evaluation and promotion, informal control, moderately specialised career paths, and a holistic concern for employees is known as

Accepted Answer

A)  Theory X. 
B)  Theory Y. 
C)  type J. 
D)  type A. 
E)  type Z 
A)  Theory X. 
B)  Theory Y. 
C)  type J. 
D)  type A. 
E)  type Z

Question 15

An action directly following a particular behaviour is called a(n)

Accepted Answer

A)  activator. 
B)  motivator. 
C)  reinforcement. 
D)  extinction. 
E)  expectant. 
A)  activator. 
B)  motivator. 
C)  reinforcement. 
D)  extinction. 
E)  expectant.

Question 16

The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

Accepted Answer

A) True 
 B)False

Question 17

In providing health insurance for its employees, Microsoft is probably satisfying which level of need?

Accepted Answer

A)  Physiological 
B)  Esteem 
C)  Self-realisation 
D)  Safety 
E)  Social 
A)  Physiological 
B)  Esteem 
C)  Self-realisation 
D)  Safety 
E)  Social

Question 18

According to Theory Y by McGregor, managers think people

Accepted Answer

A)  are concerned mainly with security. 
B)  must be led because they have little ambition. 
C)  dislike work and try to avoid it. 
D)  must be coerced, controlled, and threatened. 
E)  have the ability to help accomplish an organisation's goals. 
A)  are concerned mainly with security. 
B)  must be led because they have little ambition. 
C)  dislike work and try to avoid it. 
D)  must be coerced, controlled, and threatened. 
E)  have the ability to help accomplish an organisation's goals.

Question 19

In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that

Accepted Answer

A)  the pressure of social acceptance affects production. 
B)  a sense of involvement affects production. 
C)  variations in lighting affect production. 
D)  the piece-rate method affects production. 
E)  only the amount of pay affects production. 
A)  the pressure of social acceptance affects production. 
B)  a sense of involvement affects production. 
C)  variations in lighting affect production. 
D)  the piece-rate method affects production. 
E)  only the amount of pay affects production.

Question 20

Mary Lee received a special cash award for her perfect attendance record over the past two years.By giving this reward, this company is practicing

Accepted Answer

A)  continual, repetitive reinforcement. 
B)  positive reinforcement. 
C)  negative reinforcement. 
D)  extinction. 
E)  disciplinary reinforcement. 
A)  continual, repetitive reinforcement. 
B)  positive reinforcement. 
C)  negative reinforcement. 
D)  extinction. 
E)  disciplinary reinforcement.

Frederick W.Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

Lisa loves her work and feels that she is well recognised by her peers and superiors for the work that she does.These motivation factors are ____ for Lisa.

The concepts of Theory X and Theory Y were advanced by

After graduating with a marketing degree, Trey Corrin was hired by a well-known public relations firm offering the opportunity to do PR work for large and small companies.According to Theory Y, Trey's supervisor would expect him to

At Chevrolet, teams of workers make their own job assignments, plan their own work, control their material and inventory needs, and select new team members.This is an example of job

The Red Cross is a not-for-profit organisation that uses volunteer workers the same way a for-profit business uses paid employees.To encourage volunteers to continue to give their time, the Red Cross thanks volunteers with public recognition.This would be an example of

To retain its key middle managers and to reduce the effect of a bank closure on its incomes, EastWest Bank has established a two-year severance pay package.Theoretically, the bank is motivating employees to stay with the company through

The most difficult need to satisfy is

Scientific management is the application of scientific principles to the management of work and workers.

Reinforcement theory is based on the premise that behaviour that is rewarded is likely to be repeated.

All of the following are examples of hygiene factors that can cause dissatisfaction except

A firm emphasising long-term employment, collective decision making, individual responsibility, slow evaluation and promotion, informal control, moderately specialised career paths, and a holistic concern for employees is known as

An action directly following a particular behaviour is called a(n)

The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

In providing health insurance for its employees, Microsoft is probably satisfying which level of need?

According to Theory Y by McGregor, managers think people

In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that

Mary Lee received a special cash award for her perfect attendance record over the past two years.By giving this reward, this company is practicing

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 10: Employee Motivation and Team Building

Frederick W.Taylor made his most significant contribution to management practice by his involvement with the Hawthorne studies.

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

Lisa loves her work and feels that she is well recognised by her peers and superiors for the work that she does.These motivation factors are ____ for Lisa.

The concepts of Theory X and Theory Y were advanced by

After graduating with a marketing degree, Trey Corrin was hired by a well-known public relations firm offering the opportunity to do PR work for large and small companies.According to Theory Y, Trey's supervisor would expect him to

At Chevrolet, teams of workers make their own job assignments, plan their own work, control their material and inventory needs, and select new team members.This is an example of job

The Red Cross is a not-for-profit organisation that uses volunteer workers the same way a for-profit business uses paid employees.To encourage volunteers to continue to give their time, the Red Cross thanks volunteers with public recognition.This would be an example of

To retain its key middle managers and to reduce the effect of a bank closure on its incomes, EastWest Bank has established a two-year severance pay package.Theoretically, the bank is motivating employees to stay with the company through

The most difficult need to satisfy is

Scientific management is the application of scientific principles to the management of work and workers.

Reinforcement theory is based on the premise that behaviour that is rewarded is likely to be repeated.

All of the following are examples of hygiene factors that can cause dissatisfaction except

A firm emphasising long-term employment, collective decision making, individual responsibility, slow evaluation and promotion, informal control, moderately specialised career paths, and a holistic concern for employees is known as

An action directly following a particular behaviour is called a(n)

The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

In providing health insurance for its employees, Microsoft is probably satisfying which level of need?

According to Theory Y by McGregor, managers think people

In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that

Mary Lee received a special cash award for her perfect attendance record over the past two years.By giving this reward, this company is practicing

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Products and Services

Recruitment and Retaining the Best Employees

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters