Question 1

Business casual clothing

Accepted Answer

A)  includes jeans, T-shirts, or whatever a worker is comfortable wearing. 
B)  is not allowed in most companies except among the highest levels of management. 
C)  includes attire that looks neat and professional but allows for more personal comfort than traditional business attire. 
D)  is against company policies everywhere except at the surviving "dot-com" firms and in Silicon Valley software producers. 
A)  includes jeans, T-shirts, or whatever a worker is comfortable wearing. 
B)  is not allowed in most companies except among the highest levels of management. 
C)  includes attire that looks neat and professional but allows for more personal comfort than traditional business attire. 
D)  is against company policies everywhere except at the surviving "dot-com" firms and in Silicon Valley software producers. C

Question 2

Imagine you are preparing for a job interview, and you want to be sure to execute the "perfect" handshake - one that communicates care, confidence, interest, and warmth.Describe at least five factors of this "perfect" handshake.

Accepted Answer

Firm, but not bone-crushing; dry and warm; slightly prolonged grip; deep interlock that makes complete hand-to-hand contact; warm eye contact and smile during the handshake.

Question 3

Good manners are essentially

Accepted Answer

A)  thinking of the welfare of another, as expressed through kind, considerate behavior. 
B)  relaxed informality in the workplace. 
C)  rules established by older people who are rather inflexible and stoic. 
D)  traditional rules for behavior passed down over long years. 
A)  thinking of the welfare of another, as expressed through kind, considerate behavior. 
B)  relaxed informality in the workplace. 
C)  rules established by older people who are rather inflexible and stoic. 
D)  traditional rules for behavior passed down over long years. A

Question 4

In an era of widespread cultural change within the United States,

Accepted Answer

A)  minority groups must yield to the cultural norms of the majority. 
B)  multiculturalism presents few challenges to the typical organization. 
C)  members of the mainstream culture must learn the customs and practices of minority groups, including new immigrants, and take care to avoid giving offense. 
D)  cultural norms of minority groups are so similar to those of the mainstream culture, that knowing the norms of the majority is sufficient for business success. 
A)  minority groups must yield to the cultural norms of the majority. 
B)  multiculturalism presents few challenges to the typical organization. 
C)  members of the mainstream culture must learn the customs and practices of minority groups, including new immigrants, and take care to avoid giving offense. 
D)  cultural norms of minority groups are so similar to those of the mainstream culture, that knowing the norms of the majority is sufficient for business success.

Question 5

In the opening of Chapter 6, you were reminded of several big name brands like BMW and Apple.These brands are successful in their competitive markets because they convey a personality that builds a(n) ____ with the client.

Accepted Answer

A)  professional presence 
B)  image 
C)  first impression 
D)  emotional connection 
A)  professional presence 
B)  image 
C)  first impression 
D)  emotional connection

Question 6

Best-selling author Malcolm Gladwell let his close-cropped hair grow.After his hair grew longer, he began to receive more speeding tickets and was pulled out of line more frequently for routine security inspections at airports.This is an example of

Accepted Answer

A)  primacy effect. 
B)  etiquette. 
C)  carriage. 
D)  wardrobe engineering. 
A)  primacy effect. 
B)  etiquette. 
C)  carriage. 
D)  wardrobe engineering.

Question 7

Which of the following contributes to your voice quality?

Accepted Answer

A)  Tone of voice 
B)  Volume of your speech 
C)  Diction or clarity of the pronunciation of your words 
D)  All of these 
A)  Tone of voice 
B)  Volume of your speech 
C)  Diction or clarity of the pronunciation of your words 
D)  All of these

Question 8

Speaking rapidly in the workplace is always appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.

Accepted Answer

A) True 
 B)False

Question 9

If a meeting is scheduled for 3pm, it is important meeting etiquette to be punctual and arrive at 3pm.

Accepted Answer

A) True 
 B)False

Question 10

During a meeting, a potential client is introduced as "Shandra Smith." It is important to put her at ease and a sign of good manners to call her Shandra throughout the meeting.

Accepted Answer

A) True 
 B)False

Question 11

Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.

Accepted Answer

A) True 
 B)False

Question 12

Wardrobe engineering is important because

Accepted Answer

A)  knowledge of current fashions is necessary if you are to select appropriate career apparel. 
B)  people make nearly all decisions about you based on what you wear. 
C)  the right clothing can guarantee a promotion. 
D)  clothing can establish your credibility and likeability. 
A)  knowledge of current fashions is necessary if you are to select appropriate career apparel. 
B)  people make nearly all decisions about you based on what you wear. 
C)  the right clothing can guarantee a promotion. 
D)  clothing can establish your credibility and likeability.

Question 13

Which of the following is an important guideline to follow when entering an important business meeting?

Accepted Answer

A)  If you feel apprehensive, don't worry about showing it through your body language. 
B)  Display confidence in yourself with a strong stride and good posture. 
C)  Come in quietly and take a seat toward the end of the meeting table. 
D)  Be sure to comment on each agenda item as it is discussed. 
A)  If you feel apprehensive, don't worry about showing it through your body language. 
B)  Display confidence in yourself with a strong stride and good posture. 
C)  Come in quietly and take a seat toward the end of the meeting table. 
D)  Be sure to comment on each agenda item as it is discussed.

Question 14

If you aspire to be promoted, it is important that you still dress according to the standards of your current position.

Accepted Answer

A) True 
 B)False

Question 15

When it comes to making a good impression in a work setting,

Accepted Answer

A)  it does not apply to an initial contact, since both people are meeting for an express purpose. 
B)  you have a 5 to 10 minute grace period before people form their impression of you. 
C)  your handshake and facial expression dominate all other elements of your appearance. 
D)  you have only seconds in which a person will accept or reject an employee or firm. 
A)  it does not apply to an initial contact, since both people are meeting for an express purpose. 
B)  you have a 5 to 10 minute grace period before people form their impression of you. 
C)  your handshake and facial expression dominate all other elements of your appearance. 
D)  you have only seconds in which a person will accept or reject an employee or firm.

Question 16

What is professional presence, and how important is it to you?

Accepted Answer

It is a dynamic blend of poise, self-con

Question 17

A set of traditions based on kindness and consideration for others is called ____________________.

Accepted Answer

The answer of A set of traditions based on kindness...

Question 18

Which of the following is not true about greeting with a handshake?

Accepted Answer

A)  It is usually the only physical contact between two people when they first meet. 
B)  It is almost impossible to change your handshake once you have developed a style. 
C)  It is important to know how others perceive your handshake.Ask for feedback from friends or coworkers. 
D)  A firm grip communicates a caring attitude, whereas a week grip communicates indifference. 
A)  It is usually the only physical contact between two people when they first meet. 
B)  It is almost impossible to change your handshake once you have developed a style. 
C)  It is important to know how others perceive your handshake.Ask for feedback from friends or coworkers. 
D)  A firm grip communicates a caring attitude, whereas a week grip communicates indifference.

Question 19

People form first impressions of others based primarily on assumptions rather than on facts.

Accepted Answer

A) True 
 B)False

Question 20

In the age of technology, most people use a cell phone throughout the day.Identify three etiquette guidelines for cell phone use.

Accepted Answer

Do not use cell phones during meetings,

Business casual clothing

Imagine you are preparing for a job interview, and you want to be sure to execute the "perfect" handshake - one that communicates care, confidence, interest, and warmth.Describe at least five factors of this "perfect" handshake.

Good manners are essentially

In an era of widespread cultural change within the United States,

In the opening of Chapter 6, you were reminded of several big name brands like BMW and Apple.These brands are successful in their competitive markets because they convey a personality that builds a(n) ____ with the client.

Best-selling author Malcolm Gladwell let his close-cropped hair grow.After his hair grew longer, he began to receive more speeding tickets and was pulled out of line more frequently for routine security inspections at airports.This is an example of

Which of the following contributes to your voice quality?

Speaking rapidly in the workplace is always appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.

If a meeting is scheduled for 3pm, it is important meeting etiquette to be punctual and arrive at 3pm.

During a meeting, a potential client is introduced as "Shandra Smith." It is important to put her at ease and a sign of good manners to call her Shandra throughout the meeting.

Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.

Wardrobe engineering is important because

Which of the following is an important guideline to follow when entering an important business meeting?

If you aspire to be promoted, it is important that you still dress according to the standards of your current position.

When it comes to making a good impression in a work setting,

What is professional presence, and how important is it to you?

A set of traditions based on kindness and consideration for others is called ____________________.

Which of the following is not true about greeting with a handshake?

People form first impressions of others based primarily on assumptions rather than on facts.

In the age of technology, most people use a cell phone throughout the day.Identify three etiquette guidelines for cell phone use.

Introduction to Human Relations

Improving Interpersonal Communications

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

Filters

Exam 6: Developing a Professional Presence

Business casual clothing

Imagine you are preparing for a job interview, and you want to be sure to execute the "perfect" handshake - one that communicates care, confidence, interest, and warmth.Describe at least five factors of this "perfect" handshake.

Good manners are essentially

In an era of widespread cultural change within the United States,

In the opening of Chapter 6, you were reminded of several big name brands like BMW and Apple.These brands are successful in their competitive markets because they convey a personality that builds a(n) ____ with the client.

Best-selling author Malcolm Gladwell let his close-cropped hair grow.After his hair grew longer, he began to receive more speeding tickets and was pulled out of line more frequently for routine security inspections at airports.This is an example of

Which of the following contributes to your voice quality?

Speaking rapidly in the workplace is always appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.

If a meeting is scheduled for 3pm, it is important meeting etiquette to be punctual and arrive at 3pm.

During a meeting, a potential client is introduced as "Shandra Smith." It is important to put her at ease and a sign of good manners to call her Shandra throughout the meeting.

Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.

Wardrobe engineering is important because

Which of the following is an important guideline to follow when entering an important business meeting?

If you aspire to be promoted, it is important that you still dress according to the standards of your current position.

When it comes to making a good impression in a work setting,

What is professional presence, and how important is it to you?

A set of traditions based on kindness and consideration for others is called ____________________.

Which of the following is not true about greeting with a handshake?

People form first impressions of others based primarily on assumptions rather than on facts.

In the age of technology, most people use a cell phone throughout the day.Identify three etiquette guidelines for cell phone use.

Introduction to Human Relations

Improving Interpersonal Communications

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

Filters