Question 1

The most communicative element of nonverbal communication is an individual's

Accepted Answer

A)  words. 
B)  tone. 
C)  personal space. 
D)  eye contact. 
A)  words. 
B)  tone. 
C)  personal space. 
D)  eye contact. D

Question 2

The sender is 100 percent responsible for clear and effective communication.

Accepted Answer

A) True 
 B)False  False

Question 3

Boys maintain relationships primarily through activities and perceive conversation as a form of competition.

Accepted Answer

A) True 
 B)False  True

Question 4

The use of repetition, careful selection of words, and consideration of the timing of a message are all effective ways to improve personal communication.

Accepted Answer

A) True 
 B)False

Question 5

Benefits of active listening can be stronger relationships, more and new information, and fewer misunderstandings.

Accepted Answer

A) True 
 B)False

Question 6

Barbara wants to be a more empathic listener.To do that, she needs to

Accepted Answer

A)  practice patience and be nonjudgmental when listening. 
B)  take notes and ask reflecting questions. 
C)  listen primarily for facts and avoid semantic confusion. 
D)  question what is said but demonstrate agreement with it. 
A)  practice patience and be nonjudgmental when listening. 
B)  take notes and ask reflecting questions. 
C)  listen primarily for facts and avoid semantic confusion. 
D)  question what is said but demonstrate agreement with it.

Question 7

Critical listening involves a number of important skills, including

Accepted Answer

A)  being patient. 
B)  analyzing presented information. 
C)  using words carefully. 
D)  demonstrating a listening attitude. 
A)  being patient. 
B)  analyzing presented information. 
C)  using words carefully. 
D)  demonstrating a listening attitude.

Question 8

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously.Her communication may be filtered by ____________________.

Accepted Answer

The answer of Maria was recently promoted to management and...

Question 9

Because English is the dominant language in the global marketplace, employees do not need to adjust their communication style to accommodate the needs of those whose first language is not English.

Accepted Answer

A) True 
 B)False

Question 10

After an initial surge, the use of telecommuting has dropped significantly over the last five years.

Accepted Answer

A) True 
 B)False

Question 11

For true communication to take place, the message must be understood by the person receiving it in the same way the sender intended it to be understood.

Accepted Answer

A) True 
 B)False

Question 12

Tien is a middle-level manager.An employee is complaining about a company policy.Tien is being patient, accepting what the employee is saying without being judgmental.Tien is using ____________________.

Accepted Answer

The answer of Tien is a middle-level manager.An employee is...

Question 13

William, VP of Operations, is talking via telephone with Javier, GM of the Mexico City plant, about an agreement William thought had been made several weeks ago.English is Javier's second language.What does the language difference represent that can make communication more complex?

Accepted Answer

A)  Feedback 
B)  Filter 
C)  Message 
D)  Channel 
A)  Feedback 
B)  Filter 
C)  Message 
D)  Channel

Question 14

Provide a few examples of nonverbal messages and describe how they affect the communication process.

Accepted Answer

Research suggests that the nonverbal mes

Question 15

Raul is preparing to leave for a much-needed vacation and won't be able to answer his phone all next week.Raul should

Accepted Answer

A)  temporarily disconnect his phone before he leaves. 
B)  still check his messages from a remote extension. 
C)  edit his greeting to inform callers of his absence and provide the extension number of another employee for urgent calls. 
D)  give out his personal cell phone number. 
A)  temporarily disconnect his phone before he leaves. 
B)  still check his messages from a remote extension. 
C)  edit his greeting to inform callers of his absence and provide the extension number of another employee for urgent calls. 
D)  give out his personal cell phone number.

Question 16

Gestures are a transnational means of communicating, in that they have the same or universal meaning across cultures.

Accepted Answer

A) True 
 B)False

Question 17

____________________ communication is a one-way process that transfers basic instructions such as instructions, policies, and data.

Accepted Answer

The answer of ____________________ communication is a one-way process that...

Question 18

Hearing and listening are both innate abilities.

Accepted Answer

A) True 
 B)False

Question 19

Eye contact, facial expressions, gestures, and personal space are all examples of ____________________.

Accepted Answer

The answer of Eye contact, facial expressions, gestures, and personal...

Question 20

Terms like added value or job satisfaction are examples of clear, concise language, not subject to semantics.

Accepted Answer

A) True 
 B)False

The most communicative element of nonverbal communication is an individual's

The sender is 100 percent responsible for clear and effective communication.

Boys maintain relationships primarily through activities and perceive conversation as a form of competition.

The use of repetition, careful selection of words, and consideration of the timing of a message are all effective ways to improve personal communication.

Benefits of active listening can be stronger relationships, more and new information, and fewer misunderstandings.

Barbara wants to be a more empathic listener.To do that, she needs to

Critical listening involves a number of important skills, including

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously.Her communication may be filtered by ____________________.

Because English is the dominant language in the global marketplace, employees do not need to adjust their communication style to accommodate the needs of those whose first language is not English.

After an initial surge, the use of telecommuting has dropped significantly over the last five years.

For true communication to take place, the message must be understood by the person receiving it in the same way the sender intended it to be understood.

Tien is a middle-level manager.An employee is complaining about a company policy.Tien is being patient, accepting what the employee is saying without being judgmental.Tien is using ____________________.

William, VP of Operations, is talking via telephone with Javier, GM of the Mexico City plant, about an agreement William thought had been made several weeks ago.English is Javier's second language.What does the language difference represent that can make communication more complex?

Provide a few examples of nonverbal messages and describe how they affect the communication process.

Raul is preparing to leave for a much-needed vacation and won't be able to answer his phone all next week.Raul should

Gestures are a transnational means of communicating, in that they have the same or universal meaning across cultures.

____________________ communication is a one-way process that transfers basic instructions such as instructions, policies, and data.

Hearing and listening are both innate abilities.

Eye contact, facial expressions, gestures, and personal space are all examples of ____________________.

Terms like added value or job satisfaction are examples of clear, concise language, not subject to semantics.

Introduction to Human Relations

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Developing a Professional Presence

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

Filters

Exam 2: Improving Interpersonal Communications

The most communicative element of nonverbal communication is an individual's

The sender is 100 percent responsible for clear and effective communication.

Boys maintain relationships primarily through activities and perceive conversation as a form of competition.

The use of repetition, careful selection of words, and consideration of the timing of a message are all effective ways to improve personal communication.

Benefits of active listening can be stronger relationships, more and new information, and fewer misunderstandings.

Barbara wants to be a more empathic listener.To do that, she needs to

Critical listening involves a number of important skills, including

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously.Her communication may be filtered by ____________________.

Because English is the dominant language in the global marketplace, employees do not need to adjust their communication style to accommodate the needs of those whose first language is not English.

After an initial surge, the use of telecommuting has dropped significantly over the last five years.

For true communication to take place, the message must be understood by the person receiving it in the same way the sender intended it to be understood.

Tien is a middle-level manager.An employee is complaining about a company policy.Tien is being patient, accepting what the employee is saying without being judgmental.Tien is using ____________________.

William, VP of Operations, is talking via telephone with Javier, GM of the Mexico City plant, about an agreement William thought had been made several weeks ago.English is Javier's second language.What does the language difference represent that can make communication more complex?

Provide a few examples of nonverbal messages and describe how they affect the communication process.

Raul is preparing to leave for a much-needed vacation and won't be able to answer his phone all next week.Raul should

Gestures are a transnational means of communicating, in that they have the same or universal meaning across cultures.

____________________ communication is a one-way process that transfers basic instructions such as instructions, policies, and data.

Hearing and listening are both innate abilities.

Eye contact, facial expressions, gestures, and personal space are all examples of ____________________.

Terms like added value or job satisfaction are examples of clear, concise language, not subject to semantics.

Introduction to Human Relations

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Developing a Professional Presence

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

Filters