Question 1

Frederick Taylor's scientific management theory basically argued that

Accepted Answer

A)  productivity could be improved by breaking jobs into isolated specialized tasks and assigning workers to each task. 
B)  the informal organization that workers formed through their relationships was the key to productivity. 
C)  there were other ways besides human relations to humanize the workplace. 
D)  organizations needed to determine how to tap workers' desire to perform. 
A)  productivity could be improved by breaking jobs into isolated specialized tasks and assigning workers to each task. 
B)  the informal organization that workers formed through their relationships was the key to productivity. 
C)  there were other ways besides human relations to humanize the workplace. 
D)  organizations needed to determine how to tap workers' desire to perform. A

Question 2

There are seven broad themes that emerge from the study of human relations.Identify three, and explain their influence on human relations skills.

Accepted Answer

Communication-the heart and soul of human relations; Self-awareness-we need to understand ourselves before we understand others; Self-acceptance-the foundation of successful interpersonal interactions; Motivation-basically, reward and punishment of behavior; Trust-basis of relationships; Self-disclosure-part of trust.Conflict management-handling conflict between individuals within an organization.

Question 3

Christine is a manager at a consumer electronics retailer.She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection.They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out.Work behavior of the employees is most influenced by

Accepted Answer

A)  their personal characteristics. 
B)  the organizational culture. 
C)  supervisory-management personnel. 
D)  work group membership. 
A)  their personal characteristics. 
B)  the organizational culture. 
C)  supervisory-management personnel. 
D)  work group membership. C

Question 4

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

Accepted Answer

A)  of the characteristics of effective managers. 
B)  that breaking jobs into isolated specialized tasks increased worker productivity. 
C)  of the informal organization network that exists among workers. 
D)  that workers need training to be effective in their jobs. 
A)  of the characteristics of effective managers. 
B)  that breaking jobs into isolated specialized tasks increased worker productivity. 
C)  of the informal organization network that exists among workers. 
D)  that workers need training to be effective in their jobs.

Question 5

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

Accepted Answer

A) True 
 B)False

Question 6

Many companies are improving interpersonal relations by

Accepted Answer

A)  attempting to establish a strong financial structure to ensure employee satisfaction. 
B)  using technology to enhance employee involvement in management decisions. 
C)  organizing their workers into teams in which each employee plays a part. 
D)  offering more services to stockholders. 
A)  attempting to establish a strong financial structure to ensure employee satisfaction. 
B)  using technology to enhance employee involvement in management decisions. 
C)  organizing their workers into teams in which each employee plays a part. 
D)  offering more services to stockholders.

Question 7

The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others is

Accepted Answer

A)  communication. 
B)  self-awareness. 
C)  motivation. 
D)  trust. 
A)  communication. 
B)  self-awareness. 
C)  motivation. 
D)  trust.

Question 8

Career success is often a reflection of the strength in one's interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 9

Discuss how technology and the age of information have impacted interpersonal relations.

Accepted Answer

Culture has become reliant on technology

Question 10

Individuals can achieve greater satisfaction from their careers and personal lives when they are supported and strive to manage

Accepted Answer

A)  the relationships with their personal selves. 
B)  their one-to-one relationships. 
C)  their group member relationships. 
D)  all of these. 
A)  the relationships with their personal selves. 
B)  their one-to-one relationships. 
C)  their group member relationships. 
D)  all of these.

Question 11

Managing healthy, effective interpersonal relationships requires that we also manage the relationship with our personal selves.

Accepted Answer

A) True 
 B)False

Question 12

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as ____________________.

Accepted Answer

The answer of The concept that a person's characteristics are...

Question 13

Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

Accepted Answer

A) True 
 B)False

Question 14

A major source of frustration for workers in an information economy is the fact that they can process information much more quickly than the information typically is available and become bored in the resulting idle time.

Accepted Answer

A) True 
 B)False

Question 15

Low organizational trust can result in low productivity, poor communication, and slow decision making.

Accepted Answer

A) True 
 B)False

Question 16

In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded.In this example, work behavior is influenced by

Accepted Answer

A)  organizational culture. 
B)  job influence. 
C)  family influence. 
D)  motivation. 
A)  organizational culture. 
B)  job influence. 
C)  family influence. 
D)  motivation.

Question 17

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

Accepted Answer

A) True 
 B)False

Question 18

Scientific management worked in theory, but in some cases it dehumanized the workplace.

Accepted Answer

A) True 
 B)False

Question 19

A major function of group membership is that it satisfies social needs.

Accepted Answer

A) True 
 B)False

Question 20

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing the concept of

Accepted Answer

A)  the total person. 
B)  diversity. 
C)  group membership. 
D)  values. 
A)  the total person. 
B)  diversity. 
C)  group membership. 
D)  values.

Frederick Taylor's scientific management theory basically argued that

There are seven broad themes that emerge from the study of human relations.Identify three, and explain their influence on human relations skills.

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

Many companies are improving interpersonal relations by

The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others is

Career success is often a reflection of the strength in one's interpersonal skills.

Discuss how technology and the age of information have impacted interpersonal relations.

Individuals can achieve greater satisfaction from their careers and personal lives when they are supported and strive to manage

Managing healthy, effective interpersonal relationships requires that we also manage the relationship with our personal selves.

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as ____________________.

Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

A major source of frustration for workers in an information economy is the fact that they can process information much more quickly than the information typically is available and become bored in the resulting idle time.

Low organizational trust can result in low productivity, poor communication, and slow decision making.

In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded.In this example, work behavior is influenced by

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

Scientific management worked in theory, but in some cases it dehumanized the workplace.

A major function of group membership is that it satisfies social needs.

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing the concept of

Improving Interpersonal Communications

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Developing a Professional Presence

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

Filters

Exam 1: Introduction to Human Relations

Frederick Taylor's scientific management theory basically argued that

There are seven broad themes that emerge from the study of human relations.Identify three, and explain their influence on human relations skills.

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

Many companies are improving interpersonal relations by

The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others is

Career success is often a reflection of the strength in one's interpersonal skills.

Discuss how technology and the age of information have impacted interpersonal relations.

Individuals can achieve greater satisfaction from their careers and personal lives when they are supported and strive to manage

Managing healthy, effective interpersonal relationships requires that we also manage the relationship with our personal selves.

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as ____________________.

Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

A major source of frustration for workers in an information economy is the fact that they can process information much more quickly than the information typically is available and become bored in the resulting idle time.

Low organizational trust can result in low productivity, poor communication, and slow decision making.

In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded.In this example, work behavior is influenced by

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

Scientific management worked in theory, but in some cases it dehumanized the workplace.

A major function of group membership is that it satisfies social needs.

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing the concept of

Improving Interpersonal Communications

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Developing a Professional Presence

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

Filters