A) offers greater privacy of the messages than normal written correspondence. B) is effective in building rapport. C) is always the quickest way to communicate. D) is most effective when it is clear and concise. A) offers greater privacy of the messages than normal written correspondence. B) is effective in building rapport. C) is always the quickest way to communicate. D) is most effective when it is clear and concise.

Exam 2: Improving Interpersonal Communications

Rana has been promoted to Director.Many of her colleagues that worked with her when she was an assistant director may encounter challenges in working with her due to which filter?

(Multiple Choice)

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(37)

Question 21

Melinda, human resources director at Exceed, has noticed lately that several employees have been dressing inappropriately on Fridays.Melinda decides to revise the company's casual Friday policy and communicate it to employees by posting it on the company's e-bulletin board.This is an example of

(Multiple Choice)

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(31)

Question 22

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation, Mark should chat at a

(Multiple Choice)

4.9/5

(30)

Question 23

In the beginning of Chapter 2, you were introduced to Maggie Jackson's thoughts about how today's distracting high-tech culture has significantly diminished our ability to focus.With this in mind, we must especially make efforts to improve our skills in

(Multiple Choice)

4.8/5

(36)

Question 24

Impersonal communication is the one-way transmission of facts, instruction, feelings, and the like.

(True/False)

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(32)

Question 25

Peter, marketing director at Shout, has been using PrintSmart products for years and feels that they have served Shout's marketing needs well.Beth, head of Shout's technology department, has discovered a new brand of products, TopPrint, and explains to Peter that she feels they should switch brands.Peter is having difficulty listening to Beth's perspective because of his favorable experience with PrintSmart.Peter's reaction to Beth is being filtered by

(Multiple Choice)

4.8/5

(44)

Question 26

Rosa and Andrew are discussing a project over the phone.Rosa, as Andrew's boss, tells him she wants to "hit a home run" with it.Rosa means she wants a winner; Andrew thinks she means that she wants to drop the project and get as far away from it as possible.This misunderstanding is an example of the communication filter of

(Multiple Choice)

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Question 27

The use of e-mail

(Multiple Choice)

4.9/5

(32)

Question 28

Identify the continuous loop of communication and five filters that interrupt the loops.

(Essay)

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(45)

Question 29

When a speaker's verbal and nonverbal messages are conflicting, others tend to believe the verbal message.

(True/False)

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(35)

Question 30

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

(True/False)

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Question 31

Socialization influences women to use conversation as a way to

(Multiple Choice)

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(39)

Question 32

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

(True/False)

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Question 33

When verbal and nonverbal messages match,

(Multiple Choice)

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(44)

Question 34

Differentiate between impersonal and interpersonal communication.

(Essay)

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(33)

Question 35

Effective communication involves the sender, receiver, message, and

(Multiple Choice)

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(31)

Question 36

E-mail is always the fastest form of communication.

(True/False)

4.9/5

(35)

Question 37

Showing 21 - 37 of 37

Rana has been promoted to Director.Many of her colleagues that worked with her when she was an assistant director may encounter challenges in working with her due to which filter?

Melinda, human resources director at Exceed, has noticed lately that several employees have been dressing inappropriately on Fridays.Melinda decides to revise the company's casual Friday policy and communicate it to employees by posting it on the company's e-bulletin board.This is an example of

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore.He spots his boss near the grill and approaches to chat.In this situation, Mark should chat at a

In the beginning of Chapter 2, you were introduced to Maggie Jackson's thoughts about how today's distracting high-tech culture has significantly diminished our ability to focus.With this in mind, we must especially make efforts to improve our skills in

Impersonal communication is the one-way transmission of facts, instruction, feelings, and the like.

The use of e-mail

Identify the continuous loop of communication and five filters that interrupt the loops.

When a speaker's verbal and nonverbal messages are conflicting, others tend to believe the verbal message.

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

Socialization influences women to use conversation as a way to

Using an informal e-mail address such as GroovyGal@address.com is appropriate in the business setting because it seems unintimidating.

When verbal and nonverbal messages match,

Differentiate between impersonal and interpersonal communication.

Effective communication involves the sender, receiver, message, and

E-mail is always the fastest form of communication.

Introduction to Human Relations

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Developing a Professional Presence

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

Filters