Exam 1: Introduction to Human Relations

Explain the Hawthorne studies and how they contributed to the human relations movement.

Seven broad themes that emerge from the study of human relations are communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and ____________________.

Working in an organization with diverse employees does not require strong interpersonal skills since you should relate to people as if differences don't exist.

Worker behavior on the job is frequently a reflection of how well the work environment accommodates each worker's unique characteristics.

____________________ refers to the interaction and ad-hoc network of relationships amongst workers in an organization.

Self-disclosure is considered a major theme of interpersonal relations because

The flow of information in a company declines when human relations is lacking

Organizational culture is the collection of shared beliefs, values, rituals, stories, and myths that foster a feeling of community among organizational members.

In general, the means by which we come to an understanding of ourselves and others is

The quality of one's work is related to one's ability to cope with family problems.

____________________ is the study of why our beliefs, attitudes, and behaviors sometimes cause relationship problems in both our personal and work lives and how we can apply the knowledge.

The study of human relations broadly analyzes

Employees rather than organizations benefit from a commitment to total person development.

One reason that the importance of interpersonal relations in business is increasing is

Managers spend a great deal of their time involved in conflict resolution in the normal course of their work.

____________________ means acquiring a better understanding of who you are and how your behavior influences other people.

From an interpersonal relations perspective, major forces that influence work behavior include

Over time, the human relations movement