Question 1

List the steps in the controlling process.

Accepted Answer

The steps in the controlling process are

Question 2

Define each of the three types of control systems.

Accepted Answer

Feedforward controls are preventive cont

Question 3

Physical standards refer to the speed with which the job should be done.

Accepted Answer

A) True 
 B)False

Question 4

Which two management functions are referred to as "the Siamese twins?"

Accepted Answer

Planning and controlling are r

Question 5

After standards are set, supervisors:

Accepted Answer

A)  have completed the controlling function. 
B)  must actually monitor performance. 
C)  must perform the production activities themselves. 
D)  should monitor only tangible standards. 
A)  have completed the controlling function. 
B)  must actually monitor performance. 
C)  must perform the production activities themselves. 
D)  should monitor only tangible standards.

Question 6

Which of the following is NOT a characteristic of effective control systems?

Accepted Answer

A)  Controls need to focus on appropriate activities. 
B)  Controls should be timely. 
C)  Controls should cost more than the benefits they create. 
D)  Controls should be accepted by those they affect. 
A)  Controls need to focus on appropriate activities. 
B)  Controls should be timely. 
C)  Controls should cost more than the benefits they create. 
D)  Controls should be accepted by those they affect.

Question 7

The process of ensuring that objectives are achieved is:

Accepted Answer

A)  Planning. 
B)  Controlling. 
C)  Organizing. 
D)  Leading. 
A)  Planning. 
B)  Controlling. 
C)  Organizing. 
D)  Leading.

Question 8

Define management by exception.

Accepted Answer

Using management by exception, the super

Question 9

Staff departments should not influence the process of setting performance standards.

Accepted Answer

A) True 
 B)False

Question 10

Using management by exception:

Accepted Answer

A)  Supervisors develop actions to be taken before or during the course of a job, to prevent things from going wrong. 
B)  Supervisors develop measurement methods that are valid, reliable, and meaningful. 
C)  Supervisors establish a point of activity where performance is measured early enough so that corrective action can be taken. 
D)  Supervisors focus attention on the most crucial control needs, and allow employees to handle routine deviations. 
A)  Supervisors develop actions to be taken before or during the course of a job, to prevent things from going wrong. 
B)  Supervisors develop measurement methods that are valid, reliable, and meaningful. 
C)  Supervisors establish a point of activity where performance is measured early enough so that corrective action can be taken. 
D)  Supervisors focus attention on the most crucial control needs, and allow employees to handle routine deviations.

Question 11

Standards are set:

Accepted Answer

A)  By the supervisor on the basis of familiarity with the jobs being performed. 
B)  By the supervisor after consultation with employees and other supervisors. 
C)  By staff departments. 
D)  All of the above. 
A)  By the supervisor on the basis of familiarity with the jobs being performed. 
B)  By the supervisor after consultation with employees and other supervisors. 
C)  By staff departments. 
D)  All of the above.

Question 12

Distinguish between tangible and intangible standards.

Accepted Answer

Tangible standards are standards that ar

Question 13

Feedback controls take place while activities are occurring.

Accepted Answer

A) True 
 B)False

Question 14

Because of information technology, decision making and control have been shifted upward to higher management.

Accepted Answer

A) True 
 B)False

Question 15

Marsha goes out to buy an umbrella, prior to any forecast of rain.Her action is most similar to which of the following methods of control?

Accepted Answer

A)  Concurrent. 
B)  Feedforward. 
C)  Feedback. 
D)  Positioning. 
A)  Concurrent. 
B)  Feedforward. 
C)  Feedback. 
D)  Positioning.

Question 16

____ and control are so closely related that they are called the Siamese twins of management.

Accepted Answer

A)  Planning. 
B)  Organizing. 
C)  Staffing. 
D)  Leading. 
A)  Planning. 
B)  Organizing. 
C)  Staffing. 
D)  Leading.

Question 17

In order for control to be effective, performance must be continually monitored.

Accepted Answer

A) True 
 B)False

Question 18

Control:

Accepted Answer

A)  Is the process of comparing actual performance to planned performance. 
B)  Involves fixing problems that do occur. 
C)  Involves foreseeing things that could go wrong and taking steps to prevent them. 
D)  All of the above. 
A)  Is the process of comparing actual performance to planned performance. 
B)  Involves fixing problems that do occur. 
C)  Involves foreseeing things that could go wrong and taking steps to prevent them. 
D)  All of the above.

Question 19

If deviations from standards have occurred, managers should take corrective actions.As cited in the text, what are some of the actions that managers can take?

Accepted Answer

Managers can counsel the employees whose

Question 20

Which of the following would be a tangible standard?

Accepted Answer

A)  Employee morale. 
B)  Profit margin. 
C)  Desirable attitude. 
D)  All of the above. 
A)  Employee morale. 
B)  Profit margin. 
C)  Desirable attitude. 
D)  All of the above.

List the steps in the controlling process.

Define each of the three types of control systems.

Physical standards refer to the speed with which the job should be done.

Which two management functions are referred to as "the Siamese twins?"

After standards are set, supervisors:

Which of the following is NOT a characteristic of effective control systems?

The process of ensuring that objectives are achieved is:

Define management by exception.

Staff departments should not influence the process of setting performance standards.

Using management by exception:

Standards are set:

Distinguish between tangible and intangible standards.

Feedback controls take place while activities are occurring.

Because of information technology, decision making and control have been shifted upward to higher management.

Marsha goes out to buy an umbrella, prior to any forecast of rain.Her action is most similar to which of the following methods of control?

____ and control are so closely related that they are called the Siamese twins of management.

In order for control to be effective, performance must be continually monitored.

Control:

If deviations from standards have occurred, managers should take corrective actions.As cited in the text, what are some of the actions that managers can take?

Which of the following would be a tangible standard?

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Controlling Productivity, Quality and Safety

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters

Exam 13: Exercising Control

List the steps in the controlling process.

Define each of the three types of control systems.

Physical standards refer to the speed with which the job should be done.

Which two management functions are referred to as "the Siamese twins?"

After standards are set, supervisors:

Which of the following is NOT a characteristic of effective control systems?

The process of ensuring that objectives are achieved is:

Define management by exception.

Staff departments should not influence the process of setting performance standards.

Using management by exception:

Standards are set:

Distinguish between tangible and intangible standards.

Feedback controls take place while activities are occurring.

Because of information technology, decision making and control have been shifted upward to higher management.

Marsha goes out to buy an umbrella, prior to any forecast of rain.Her action is most similar to which of the following methods of control?

____ and control are so closely related that they are called the Siamese twins of management.

In order for control to be effective, performance must be continually monitored.

Control:

If deviations from standards have occurred, managers should take corrective actions.As cited in the text, what are some of the actions that managers can take?

Which of the following would be a tangible standard?

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Controlling Productivity, Quality and Safety

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters