Exam 13: Exercising Control

Identify the basic ways a supervisor can measure performance.

Standards must be monetary if they are to be realistically used.

Tangible standards are not measurable.

The first step in the controlling function is actually a planning step.

If no deviations from standard are found, the fourth and final step in the control process is unnecessary.

Briefly identify and explain the characteristics of an effective control system.

Controlling is defined as the management function that involves comparing actual performance with planned performance and taking corrective action if needed to ensure that objectives are achieved.

Because sales supervisors seldom see their employees, they have no effective way to exercise control.

Intangible standards should not be part of the control process.

Strategic control points are located at the end of an activity.

How are standards set? What role does the supervisor play?

Time standards are intangible standards that are difficult to measure.

Under management by exception, a 1% drop in sales volume might be ignored, while a 20% drop would be investigated.

____ are controls that occur while an activity is taking place.

The first step in the controlling process is to:

Controls should be timely.

Define monetary standards.Give an example.

A(n) ____ occurs when actual performance is less or greater than standard.

When results are substantially above standard, it is not important to determine why the deviation occurred.

Using ____ a supervisor focuses on critical control needs and allows employees to handle most routine deviations from standard.