Exam 4: Strategic Quality Planning

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

Which of the following is a knowledge skill exhibited by a leader?

Differentiation is achieved by a competitor if the consumer merely perceives the product or service to be unique.

Conflict management is an example of a knowledge skill exhibited by a leader.

Strategy process answers the question of what is to be contained in the strategic plan, and strategy content consists of the steps used to develop the strategy.

Using the law of diminishing marginal returns, quality costs can be modeled to show the trade-offs between these costs. This trade-off model is called the ________.

Kanri is the term used to describe the interactive nature of the Hoshin planning process.

Failure after the customer takes possession of the product results in a(n)________ failure cost.

Core competency is built on the foundation of a long-term commitment to quality and continual process improvement.

Strategic planning implies planning for the short term.

________ costs are associated with the direct costs of measuring quality.

Explain the three categories of quality costs.

What are the factors involved in quality improvement?

________ costs include lab testing, inspection, test equipment and materials, and losses due to destructive tests.

In the forced-choice model, the environmental assessment is completed by examining ________.

Using the ________, quality costs can be modeled to show the trade-offs between these costs.

Explain the four important skills that effective leaders exhibit.

________ is built upon a foundation of long-term commitment to quality and continual process improvement.

Simplification of processes results in flows that are of lower productivity.

Failure costs are categorized into tangible failure costs and intangible failure costs.