Question 1

________ are used to determine whether a process will produce a product or service with consistent measurable properties.

Accepted Answer

A) Scatter diagrams 
B) Control charts 
C) Process maps 
D) Cause-and-effect diagrams 
E) Histograms 
A) Scatter diagrams 
B) Control charts 
C) Process maps 
D) Cause-and-effect diagrams 
E) Histograms B

Question 2

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below:   What is the final price ranking for alternative C?

Accepted Answer

A) first 
B) second 
C) third 
D) fourth 
E) cannot be determined from the information given 
A) first 
B) second 
C) third 
D) fourth 
E) cannot be determined from the information given C

Question 3

A(n)________ involves integrating financial measures of business success along with nonfinancial, operational information about the business.

Accepted Answer

A) spider chart 
B) balanced scorecard 
C) affinity diagram 
D) matrix diagram 
E) process decision program chart 
A) spider chart 
B) balanced scorecard 
C) affinity diagram 
D) matrix diagram 
E) process decision program chart B

Question 4

A prioritization grid is used to make decisions based on a single criterion.

Accepted Answer

A) True 
 B)False

Question 5

________ are data-gathering tools that can be used in forming histograms.

Accepted Answer

A) Process maps 
B) Pareto charts 
C) Check sheets 
D) Scatter plots 
E) Control charts 
A) Process maps 
B) Pareto charts 
C) Check sheets 
D) Scatter plots 
E) Control charts

Question 6

A(n)________ is very similar to a work breakdown structure used in planning projects.

Accepted Answer

A) matrix diagram 
B) prioritization grid 
C) interrelationship digraph 
D) affinity diagram 
E) tree diagram 
A) matrix diagram 
B) prioritization grid 
C) interrelationship digraph 
D) affinity diagram 
E) tree diagram

Question 7

The final step in the process of making a prioritization grid is to apply percentage weights to each of the criteria for each option.

Accepted Answer

A) True 
 B)False

Question 8

The first step in many process improvement projects is to create a map of the process as it exists.

Accepted Answer

A) True 
 B)False

Question 9

The Pareto chart is one of the new seven tools for management.

Accepted Answer

A) True 
 B)False

Question 10

The ________ is similar in concept to quality function deployment in its use of symbols, its layout, and its application.

Accepted Answer

A) matrix diagram 
B) tree diagram 
C) prioritization grid 
D) affinity diagram 
E) activity network diagram 
A) matrix diagram 
B) tree diagram 
C) prioritization grid 
D) affinity diagram 
E) activity network diagram

Question 11

A SIPOC diagram is a special type of ________.

Accepted Answer

A) control chart 
B) process map 
C) scatter diagram 
D) histogram 
E) cause-and-effect diagram 
A) control chart 
B) process map 
C) scatter diagram 
D) histogram 
E) cause-and-effect diagram

Question 12

What is an interrelationship digraph and when should it be used?

Accepted Answer

An interrelationship digraph is used to

Question 13

A(n)________ is a tool that helps a group converge on a set number of themes or ideas that can be addressed later.

Accepted Answer

A) tree diagram 
B) affinity diagram 
C) prioritization grid 
D) matrix diagram 
E) interrelationship digraph 
A) tree diagram 
B) affinity diagram 
C) prioritization grid 
D) matrix diagram 
E) interrelationship digraph

Question 14

The first step in process mapping is to settle on a standard set of process mapping symbols to be used.

Accepted Answer

A) True 
 B)False

Question 15

Define histograms and state the rules for developing histograms.

Accepted Answer

Histograms are simply graphical represen

Question 16

The first step in setting up a ________ is to identify common defects occurring in the process.

Accepted Answer

A) histogram 
B) Pareto chart 
C) check sheet 
D) control chart 
E) process map 
A) histogram 
B) Pareto chart 
C) check sheet 
D) control chart 
E) process map

Question 17

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, how many of these categories are required to make up 53% of all complaints?

Accepted Answer

A) 1 
B) 2 
C) 3 
D) 4 
E) 5 
A) 1 
B) 2 
C) 3 
D) 4 
E) 5

Question 18

The cause-and-effect diagram is also called a tree diagram.

Accepted Answer

A) True 
 B)False

Question 19

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, how many of these categories are required to make up 86% of all complaints?

Accepted Answer

A) 1 
B) 2 
C) 3 
D) 4 
E) 5 
A) 1 
B) 2 
C) 3 
D) 4 
E) 5

Question 20

With reference to the language of process maps, a ________ is used whenever materials, forms, or tools enter or leave the process.

Accepted Answer

A) circle 
B) triangle 
C) diamond 
D) rectangle 
E) parallelogram 
A) circle 
B) triangle 
C) diamond 
D) rectangle 
E) parallelogram

________ are used to determine whether a process will produce a product or service with consistent measurable properties.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below: What is the final price ranking for alternative C?

A(n)________ involves integrating financial measures of business success along with nonfinancial, operational information about the business.

A prioritization grid is used to make decisions based on a single criterion.

________ are data-gathering tools that can be used in forming histograms.

A(n)________ is very similar to a work breakdown structure used in planning projects.

The final step in the process of making a prioritization grid is to apply percentage weights to each of the criteria for each option.

The first step in many process improvement projects is to create a map of the process as it exists.

The Pareto chart is one of the new seven tools for management.

The ________ is similar in concept to quality function deployment in its use of symbols, its layout, and its application.

A SIPOC diagram is a special type of ________.

What is an interrelationship digraph and when should it be used?

A(n)________ is a tool that helps a group converge on a set number of themes or ideas that can be addressed later.

The first step in process mapping is to settle on a standard set of process mapping symbols to be used.

Define histograms and state the rules for developing histograms.

The first step in setting up a ________ is to identify common defects occurring in the process.

The cause-and-effect diagram is also called a tree diagram.

With reference to the language of process maps, a ________ is used whenever materials, forms, or tools enter or leave the process.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 10: The Tools of Quality

________ are used to determine whether a process will produce a product or service with consistent measurable properties.

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and has ranked the Price criteria as shown in the table below: What is the final price ranking for alternative C?

A(n)________ involves integrating financial measures of business success along with nonfinancial, operational information about the business.

A prioritization grid is used to make decisions based on a single criterion.

________ are data-gathering tools that can be used in forming histograms.

A(n)________ is very similar to a work breakdown structure used in planning projects.

The final step in the process of making a prioritization grid is to apply percentage weights to each of the criteria for each option.

The first step in many process improvement projects is to create a map of the process as it exists.

The Pareto chart is one of the new seven tools for management.

The ________ is similar in concept to quality function deployment in its use of symbols, its layout, and its application.

A SIPOC diagram is a special type of ________.

What is an interrelationship digraph and when should it be used?

A(n)________ is a tool that helps a group converge on a set number of themes or ideas that can be addressed later.

The first step in process mapping is to settle on a standard set of process mapping symbols to be used.

Define histograms and state the rules for developing histograms.

The first step in setting up a ________ is to identify common defects occurring in the process.

The cause-and-effect diagram is also called a tree diagram.

With reference to the language of process maps, a ________ is used whenever materials, forms, or tools enter or leave the process.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters