Question 1

The first building block of a quality improvement system is ________.

Accepted Answer

A) people 
B) organizational learning and knowledge 
C) culture 
D) closeness to customers 
E) information and finance 
A) people 
B) organizational learning and knowledge 
C) culture 
D) closeness to customers 
E) information and finance A

Question 2

Which of the following is one of the steps in generic auditing?

Accepted Answer

A) familiarization 
B) verification 
C) evaluation 
D) recommendation 
E) all of the above 
A) familiarization 
B) verification 
C) evaluation 
D) recommendation 
E) all of the above E

Question 3

Stage 4 of the generic process for performing self-assessment is ________.

Accepted Answer

A) categorizing the strengths and weaknesses 
B) generating lists of strengths and weakness for the organization 
C) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D) achieving new levels of performance by filling gaps in deployment 
E) investigating the sources of competitive advantage 
A) categorizing the strengths and weaknesses 
B) generating lists of strengths and weakness for the organization 
C) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D) achieving new levels of performance by filling gaps in deployment 
E) investigating the sources of competitive advantage C

Question 4

What is the next step when a firm achieves benchmark or role model status?

Accepted Answer

When a firm has achieved benchmark or ro

Question 5

Quality audits study ways to ________.

Accepted Answer

A) ensure that generally accepted accounting principles are being followed 
B) ensure that companies and employees are acting honestly 
C) win orders in the marketplace 
D) improve customer service and ascertain whether current customer service processes are being performed 
E) select only the "right" evidence and ignore the "other" 
A) ensure that generally accepted accounting principles are being followed 
B) ensure that companies and employees are acting honestly 
C) win orders in the marketplace 
D) improve customer service and ascertain whether current customer service processes are being performed 
E) select only the "right" evidence and ignore the "other"

Question 6

Which of the following steps is one of the major benefits of validating a quality management system because it helps close the gaps in quality deployment?

Accepted Answer

A) Go over your results. 
B) Identify additional areas in quality deployment that are not being addressed. 
C) Develop a plan for implementation with time frames and costs. 
D) Identify the approaches that are working well. 
E) Identify what is not working well. 
A) Go over your results. 
B) Identify additional areas in quality deployment that are not being addressed. 
C) Develop a plan for implementation with time frames and costs. 
D) Identify the approaches that are working well. 
E) Identify what is not working well.

Question 7

Auditing principles constitute a rule that is derived from reasoning and experience.

Accepted Answer

A) True 
 B)False

Question 8

An ________ is a measurement of performance or a criterion establishing professional authority and consent.

Accepted Answer

A) auditing principle 
B) auditing standard 
C) auditing procedure 
D) auditing baseline 
E) auditing sample 
A) auditing principle 
B) auditing standard 
C) auditing procedure 
D) auditing baseline 
E) auditing sample

Question 9

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

Accepted Answer

A) The integrative approach 
B) Information systems 
C) Benchmarking 
D) Statistical process control 
E) Generic self-assessment 
A) The integrative approach 
B) Information systems 
C) Benchmarking 
D) Statistical process control 
E) Generic self-assessment

Question 10

A generic process for performing self-assessment is a ________ process.

Accepted Answer

A) three-stage 
B) four-stage 
C) two-stage 
D) six-stage 
E) five-stage 
A) three-stage 
B) four-stage 
C) two-stage 
D) six-stage 
E) five-stage

Question 11

________ make firms unique and attractive to customers.

Accepted Answer

A) The integrative approach 
B) Information systems 
C) Electronic data interchange 
D) Training 
E) Enterprise capabilities 
A) The integrative approach 
B) Information systems 
C) Electronic data interchange 
D) Training 
E) Enterprise capabilities

Question 12

One of the major benefits of validating quality systems is that it will help close the gaps in quality deployment.

Accepted Answer

A) True 
 B)False

Question 13

Quality audits are based on the practice of operational auditing.

Accepted Answer

A) True 
 B)False

Question 14

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

Accepted Answer

A) the integrative approach 
B) information systems 
C) benchmarking 
D) organizational learning and knowledge 
E) self-assessment 
A) the integrative approach 
B) information systems 
C) benchmarking 
D) organizational learning and knowledge 
E) self-assessment

Question 15

The quality system must be in alignment with the ________ objectives and plans of the organization.

Accepted Answer

A) long-term 
B) short-term 
C) strategic 
D) financial 
E) cultural 
A) long-term 
B) short-term 
C) strategic 
D) financial 
E) cultural

Question 16

Outline the process for reenergizing quality efforts in organizations.

Accepted Answer

• Assemble the right team: The reenergiz

Question 17

The quality improvement efforts are used to evaluate the quality management manager.

Accepted Answer

A) True 
 B)False

Question 18

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

Accepted Answer

A) True 
 B)False

Question 19

What are the enablers for quality improvement in a school?

Accepted Answer

Quality tools: same as in other organiza

Question 20

People represent the core of a firm's capabilities.

Accepted Answer

A) True 
 B)False

The first building block of a quality improvement system is ________.

Which of the following is one of the steps in generic auditing?

Stage 4 of the generic process for performing self-assessment is ________.

What is the next step when a firm achieves benchmark or role model status?

Quality audits study ways to ________.

Which of the following steps is one of the major benefits of validating a quality management system because it helps close the gaps in quality deployment?

Auditing principles constitute a rule that is derived from reasoning and experience.

An ________ is a measurement of performance or a criterion establishing professional authority and consent.

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

A generic process for performing self-assessment is a ________ process.

________ make firms unique and attractive to customers.

One of the major benefits of validating quality systems is that it will help close the gaps in quality deployment.

Quality audits are based on the practice of operational auditing.

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

The quality system must be in alignment with the ________ objectives and plans of the organization.

Outline the process for reenergizing quality efforts in organizations.

The quality improvement efforts are used to evaluate the quality management manager.

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

What are the enablers for quality improvement in a school?

People represent the core of a firm's capabilities.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

The first building block of a quality improvement system is ________.

Which of the following is one of the steps in generic auditing?

Stage 4 of the generic process for performing self-assessment is ________.

What is the next step when a firm achieves benchmark or role model status?

Quality audits study ways to ________.

Which of the following steps is one of the major benefits of validating a quality management system because it helps close the gaps in quality deployment?

Auditing principles constitute a rule that is derived from reasoning and experience.

An ________ is a measurement of performance or a criterion establishing professional authority and consent.

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

A generic process for performing self-assessment is a ________ process.

________ make firms unique and attractive to customers.

One of the major benefits of validating quality systems is that it will help close the gaps in quality deployment.

Quality audits are based on the practice of operational auditing.

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

The quality system must be in alignment with the ________ objectives and plans of the organization.

Outline the process for reenergizing quality efforts in organizations.

The quality improvement efforts are used to evaluate the quality management manager.

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

What are the enablers for quality improvement in a school?

People represent the core of a firm's capabilities.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters