Question 1

Strategic planning is at the core of quality management.

Accepted Answer

A) True 
 B)False  False

Question 2

Describe the theoretical framework for quality management.

Accepted Answer

Quality management begins with leadership. It is the responsibility of leaders in the organization to then drive quality assurance, employee involvement, and the creation of a corporate philosophy. It is important that there is a focus on the customer and that the core quality management systems are further supported by the ideas of breakthrough improvement, team building, information analysis, strategic planning, and other inputs from the quality department

Question 3

The theory of scientific management was proposed by ________.

Accepted Answer

A) Frederick W. Taylor 
B) Joseph M. Juran 
C) Philip Crosby 
D) W. Edwards Deming 
E) Kaoru Ishikawa 
A) Frederick W. Taylor 
B) Joseph M. Juran 
C) Philip Crosby 
D) W. Edwards Deming 
E) Kaoru Ishikawa A

Question 4

According to Juran, the language of management is ________.

Accepted Answer

A) labor 
B) quality 
C) money 
D) performance 
E) improvement 
A) labor 
B) quality 
C) money 
D) performance 
E) improvement

Question 5

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Accepted Answer

A) constantly improve the system 
B) create constancy of purpose 
C) institute education and self-improvement 
D) adopt a new philosophy 
E) break down barriers between departments 
A) constantly improve the system 
B) create constancy of purpose 
C) institute education and self-improvement 
D) adopt a new philosophy 
E) break down barriers between departments

Question 7

Juran teaches that improvement in organizations is accomplished on a ________ basis.

Accepted Answer

A) project-by-project 
B) trial-by-trial 
C) process-by-process 
D) production-by-production 
E) case-by-case 
A) project-by-project 
B) trial-by-trial 
C) process-by-process 
D) production-by-production 
E) case-by-case

Question 8

________ is best known for his book, The 7 Highly Effective People.

Accepted Answer

A) Robert C. Camp 
B) Tom Peters 
C) Michael Hammer 
D) James Champy 
E) Stephen R. Covey 
A) Robert C. Camp 
B) Tom Peters 
C) Michael Hammer 
D) James Champy 
E) Stephen R. Covey

Question 9

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Accepted Answer

A) Quality at the source 
B) In-process management 
C) Constancy of purpose 
D) Parallel processing 
E) Just-in-time approach 
A) Quality at the source 
B) In-process management 
C) Constancy of purpose 
D) Parallel processing 
E) Just-in-time approach

Question 10

Discuss the contributions of Philip Crosby to quality theory.

Accepted Answer

Crosby specified a quality improvement p

Question 11

Quality experts agree that quality can be assured only during the ________ phase.

Accepted Answer

A) production 
B) marketing 
C) analysis 
D) testing 
E) design 
A) production 
B) marketing 
C) analysis 
D) testing 
E) design

Question 12

Fact-based improvement refers to an approach that favors information gathering and analysis.

Accepted Answer

A) True 
 B)False

Question 13

Quality loss function and robust design are concepts included in ________.

Accepted Answer

A) Ishikawa's quality philosophy 
B) the Taguchi method 
C) Deming's 14 points for management 
D) the Juran trilogy 
E) Pareto's law 
A) Ishikawa's quality philosophy 
B) the Taguchi method 
C) Deming's 14 points for management 
D) the Juran trilogy 
E) Pareto's law

Question 14

Michael Hammer and James Champy are most closely identified with reengineering.

Accepted Answer

A) True 
 B)False

Question 15

________ is the principle pioneer of benchmarking.

Accepted Answer

A) Robert C. Camp 
B) Tom Peters 
C) Michael Hammer 
D) James Champy 
E) Stephen R. Covey 
A) Robert C. Camp 
B) Tom Peters 
C) Michael Hammer 
D) James Champy 
E) Stephen R. Covey

Question 16

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

Accepted Answer

A) supposition 
B) deduction 
C) induction 
D) simulation 
E) abstraction 
A) supposition 
B) deduction 
C) induction 
D) simulation 
E) abstraction

Question 17

What is the primary contribution of Armand Feigenbaum?

Accepted Answer

A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design 
A) the concept of benchmarking 
B) his assertion that the entire organization should be involved in improving quality 
C) the zero-defects approach to quality improvement 
D) his emphasis on total involvement of the operating employees in improving quality 
E) the quality loss function and the concept of robust design

Question 18

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Accepted Answer

A) True 
 B)False

Question 19

Deming stressed the need for work standards on the factory floor.

Accepted Answer

A) True 
 B)False

Question 20

What are the three aspects of Juran's trilogy?

Accepted Answer

A) planning, control, and improvement 
B) cost, quality, and customer satisfaction 
C) labor, management, and system 
D) organizing, management, and control 
E) leadership, cost, and quality 
A) planning, control, and improvement 
B) cost, quality, and customer satisfaction 
C) labor, management, and system 
D) organizing, management, and control 
E) leadership, cost, and quality

Strategic planning is at the core of quality management.

Describe the theoretical framework for quality management.

The theory of scientific management was proposed by ________.

According to Juran, the language of management is ________.

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Juran teaches that improvement in organizations is accomplished on a ________ basis.

________ is best known for his book, The 7 Highly Effective People.

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Discuss the contributions of Philip Crosby to quality theory.

Quality experts agree that quality can be assured only during the ________ phase.

Fact-based improvement refers to an approach that favors information gathering and analysis.

Quality loss function and robust design are concepts included in ________.

Michael Hammer and James Champy are most closely identified with reengineering.

________ is the principle pioneer of benchmarking.

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

What is the primary contribution of Armand Feigenbaum?

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Deming stressed the need for work standards on the factory floor.

What are the three aspects of Juran's trilogy?

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

Strategic planning is at the core of quality management.

Describe the theoretical framework for quality management.

The theory of scientific management was proposed by ________.

According to Juran, the language of management is ________.

Using deduction, researchers propose a model based on prior research, and design an experiment to test the theoretical model.

Which of the following points for management devised by Deming encourages parallel processing in focused teams?

Juran teaches that improvement in organizations is accomplished on a ________ basis.

________ is best known for his book, The 7 Highly Effective People.

________ means that all workers are responsible for their own work and perform necessary inspections at each stage of the process to maintain process control.

Discuss the contributions of Philip Crosby to quality theory.

Quality experts agree that quality can be assured only during the ________ phase.

Fact-based improvement refers to an approach that favors information gathering and analysis.

Quality loss function and robust design are concepts included in ________.

Michael Hammer and James Champy are most closely identified with reengineering.

________ is the principle pioneer of benchmarking.

Researchers use ________ to propose a model based on prior research, and design an experiment to test the theoretical model.

What is the primary contribution of Armand Feigenbaum?

The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.

Deming stressed the need for work standards on the factory floor.

What are the three aspects of Juran's trilogy?

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters