Question 1

Differentiate between the full-Baldrige approach and the Baldrige-lite approach.

Accepted Answer

A review of the different state award programs reveals three categories of approaches to state awards. The first approach is the full-Baldrige approach. In these states, the Baldrige criteria have been adopted, and firms apply using the Baldrige criteria. In these cases, the criteria are used, but the scores required to win the state awards are lower than those for the national awards.
An approach that some other states have taken is the Baldrige-lite approach. This approach uses the Baldrige criteria but with a simplified process and/or application.

Question 2

Customer focus and workforce focus are categories of the Deming Prize.

Accepted Answer

A) True 
 B)False  False

Question 3

In the multilevel approach, the top level includes the ________ approach.

Accepted Answer

A) consensus 
B) full-Baldrige 
C) strategic 
D) Baldrige quality 
E) Baldrige-lite 
A) consensus 
B) full-Baldrige 
C) strategic 
D) Baldrige quality 
E) Baldrige-lite B

Question 4

The idea behind ________ is that the worst condition a machine should ever be in is on the day you purchase the machine.

Accepted Answer

A) quality circles 
B) vertical deployment 
C) line-stop authority 
D) horizontal deployment 
E) preventive maintenance 
A) quality circles 
B) vertical deployment 
C) line-stop authority 
D) horizontal deployment 
E) preventive maintenance

Question 5

The social environment of the firm has to do with the operating structure that the firm encounters when globalizing.

Accepted Answer

A) True 
 B)False

Question 6

The Baldrige criteria are nonprescriptive and adaptable.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a category of the European Quality Award?

Accepted Answer

A) policy deployment 
B) operations focus 
C) information analysis 
D) partnerships and resources 
E) human resources development 
A) policy deployment 
B) operations focus 
C) information analysis 
D) partnerships and resources 
E) human resources development

Question 8

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

Accepted Answer

A) True 
 B)False

Question 9

________ allows foreign firms to sell in restricted markets while using the design of the original designer.

Accepted Answer

A) Exporting 
B) Franchising 
C) Licensing 
D) Importing 
E) Partnering 
A) Exporting 
B) Franchising 
C) Licensing 
D) Importing 
E) Partnering

Question 10

The focus of ISO 9000:2015 is to ________.

Accepted Answer

A) encourage the adoption of total quality management in Europe 
B) reward European firms that embrace quality management techniques 
C) provide a standardized format for firms to document their quality systems in order to facilitate trade 
D) teach European firms the importance of quality management 
E) provide a framework for organizational improvement and change 
A) encourage the adoption of total quality management in Europe 
B) reward European firms that embrace quality management techniques 
C) provide a standardized format for firms to document their quality systems in order to facilitate trade 
D) teach European firms the importance of quality management 
E) provide a framework for organizational improvement and change

Question 11

In the ________ approach, the scores required to win the state awards are lower than those for the national awards.

Accepted Answer

A) multilevel 
B) Baldrige quality 
C) Baldrige-lite 
D) full-Baldrige 
E) consensus 
A) multilevel 
B) Baldrige quality 
C) Baldrige-lite 
D) full-Baldrige 
E) consensus

Question 12

________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability.

Accepted Answer

A) Empowerment task forces 
B) Cross-functional teams 
C) Horizontal task forces 
D) Vertical task forces 
E) Quality circles 
A) Empowerment task forces 
B) Cross-functional teams 
C) Horizontal task forces 
D) Vertical task forces 
E) Quality circles

Question 13

ISO 9004:2009 is the European standard for quality that has been expanded worldwide.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following categories is not a criterion for the Malcolm Baldrige Award?

Accepted Answer

A) Internet competencies 
B) operations focus 
C) strategic planning 
D) business results 
E) leadership 
A) Internet competencies 
B) operations focus 
C) strategic planning 
D) business results 
E) leadership

Question 15

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

Accepted Answer

A) workforce focus 
B) strategic planning 
C) measurement, analysis, and knowledge management 
D) business results 
E) operations focus 
A) workforce focus 
B) strategic planning 
C) measurement, analysis, and knowledge management 
D) business results 
E) operations focus

Question 16

________ means that all departments are involved in quality.

Accepted Answer

A) Vertical deployment 
B) Cross-functional deployment 
C) Horizontal deployment 
D) Multilevel deployment 
E) Parallel deployment 
A) Vertical deployment 
B) Cross-functional deployment 
C) Horizontal deployment 
D) Multilevel deployment 
E) Parallel deployment

Question 17

________ was fundamental in helping Toyota reduce waste.

Accepted Answer

A) Genichi Taguchi 
B) Kaoru Ishikawa 
C) Shigeo Shingo 
D) Armand Feigenbaum 
E) Philip Crosby 
A) Genichi Taguchi 
B) Kaoru Ishikawa 
C) Shigeo Shingo 
D) Armand Feigenbaum 
E) Philip Crosby

Question 18

By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the design of the original designer.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen?

Accepted Answer

A) business results 
B) operations focus 
C) strategic planning 
D) leadership 
E) customer focus 
A) business results 
B) operations focus 
C) strategic planning 
D) leadership 
E) customer focus

Question 20

With respect to the five S's, standardizing locations for tools, files, equipment, and all other materials is called ________.

Accepted Answer

A) seiri 
B) seiton 
C) seiso 
D) seiketsu 
E) shetsuke 
A) seiri 
B) seiton 
C) seiso 
D) seiketsu 
E) shetsuke

Differentiate between the full-Baldrige approach and the Baldrige-lite approach.

Customer focus and workforce focus are categories of the Deming Prize.

In the multilevel approach, the top level includes the ________ approach.

The idea behind ________ is that the worst condition a machine should ever be in is on the day you purchase the machine.

The social environment of the firm has to do with the operating structure that the firm encounters when globalizing.

The Baldrige criteria are nonprescriptive and adaptable.

Which of the following is a category of the European Quality Award?

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

________ allows foreign firms to sell in restricted markets while using the design of the original designer.

The focus of ISO 9000:2015 is to ________.

In the ________ approach, the scores required to win the state awards are lower than those for the national awards.

________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability.

ISO 9004:2009 is the European standard for quality that has been expanded worldwide.

Which of the following categories is not a criterion for the Malcolm Baldrige Award?

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

________ means that all departments are involved in quality.

________ was fundamental in helping Toyota reduce waste.

By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the design of the original designer.

Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen?

With respect to the five S's, standardizing locations for tools, files, equipment, and all other materials is called ________.

Differing Perspectives on Quality

Quality Theory

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 3: Global Supply Chain Quality and International Quality Standards

Differentiate between the full-Baldrige approach and the Baldrige-lite approach.

Customer focus and workforce focus are categories of the Deming Prize.

In the multilevel approach, the top level includes the ________ approach.

The idea behind ________ is that the worst condition a machine should ever be in is on the day you purchase the machine.

The social environment of the firm has to do with the operating structure that the firm encounters when globalizing.

The Baldrige criteria are nonprescriptive and adaptable.

Which of the following is a category of the European Quality Award?

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

________ allows foreign firms to sell in restricted markets while using the design of the original designer.

The focus of ISO 9000:2015 is to ________.

In the ________ approach, the scores required to win the state awards are lower than those for the national awards.

________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability.

ISO 9004:2009 is the European standard for quality that has been expanded worldwide.

Which of the following categories is not a criterion for the Malcolm Baldrige Award?

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

________ means that all departments are involved in quality.

________ was fundamental in helping Toyota reduce waste.

By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the design of the original designer.

Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen?

With respect to the five S's, standardizing locations for tools, files, equipment, and all other materials is called ________.

Differing Perspectives on Quality

Quality Theory

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters