Exam 14: Managing Quality Improvement Teams and Projects

The formula used to calculate the payback period for qualifying projects is ________.

________ is accomplished by following a process that identifies roles for team members and then helps them to become competent in achieving those roles.

The formula to calculate the expected time or the weighted average of the tasks, using the three time estimates for each task, is ________.

Business is transforming itself from a "command and control" environment to one of collaboration.

________ is the stage at which the team members regret the ending of the project and the breaking up of the team.

The ________ lists the major tasks involved in a project and their precedence relationships.

If a team is functional, individual participation enhances the group's effectiveness.

Differentiate between little s or big S self-directed work teams.

The scope of a process improvement team is local or a single department.

Describe the steps used to develop an activity network diagram.

List the steps to perform force-field analysis.

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs • 25 networkable PCs-$1,700/each • A server-$2,700 • Peripherals-$2,200 • Network installation-$5,800 • Sales system software-$11,500 Indirect Costs • Training-$14,500 • Lost time-30 days × $150/day • Sales-related losses during implementation-$21,000 Annualized Benefits • Increased sales capacity-$190,000 • Improved customer retention-$250,000 • Improved follow-up sales opportunities-$180,000

What are the benefits of establishing team ground rules? Provide three examples of common ground rules for effective teams.

Of the preconditions necessary for empowerment, ________ means employees must know what is expected of them and be given authority over their own work.

In the ________ stage of the conflict resolution process, opponents identify the issues that need to be resolved.

A Big S self-directed team is involved in managing the different functions of the company with a traditional management structure.

During the ________ stage, teams develop ground rules.

Readiness is a function of job maturity and psychological maturity.

Organizational learning leads to change in organizational behavior in a way that reduces performance.

In the context of quality teams, ________ is the need for individuals to have opportunities to use their creativity and potential during the course of a project and to enjoy good working conditions.