Question 1

Deming felt that, when things go wrong, there is a 94 per cent chance that the __________ rather than the __________ is the cause.

Accepted Answer

A)  user, technology 
B)  technology, user 
C)  system, worker 
D)  worker, system 
E)  organisation, environment 
A)  user, technology 
B)  technology, user 
C)  system, worker 
D)  worker, system 
E)  organisation, environment C

Question 2

Which of the following is NOT a resource category that organisations use in the pursuit of goals and objectives?

Accepted Answer

A)  Human 
B)  Financial 
C)  Physical 
D)  Intangible 
E)  Information 
A)  Human 
B)  Financial 
C)  Physical 
D)  Intangible 
E)  Information D

Question 3

Which of the following is NOT an important reason for understanding organisational behaviour?

Accepted Answer

A)  Most people are educated in organisations. 
B)  Government organisations regulate many of our activities. 
C)  Most adults spend the better part of their lives working in organisations. 
D)  Organisational behaviour offers specific perspectives on the human side of management. 
E)  Sole proprietorships are increasingly common for entrepreneurial organisations. 
A)  Most people are educated in organisations. 
B)  Government organisations regulate many of our activities. 
C)  Most adults spend the better part of their lives working in organisations. 
D)  Organisational behaviour offers specific perspectives on the human side of management. 
E)  Sole proprietorships are increasingly common for entrepreneurial organisations. E

Question 4

If a company creates and maintains a culture that encourages employees to bring new ideas into the company, it is most likely to be using

Accepted Answer

A)  cost leadership. 
B)  differentiation. 
C)  specialisation. 
D)  growth. 
E)  sabotage. 
A)  cost leadership. 
B)  differentiation. 
C)  specialisation. 
D)  growth. 
E)  sabotage.

Question 5

An organisational system receives inputs from the environment, combines and transforms them, and then returns them to the environment.

Accepted Answer

A) True 
 B)False

Question 6

Turnover occurs when people

Accepted Answer

A)  are called to testify in court. 
B)  feign illness. 
C)  get fired. 
D)  resign from their jobs. 
E)  get promoted. 
A)  are called to testify in court. 
B)  feign illness. 
C)  get fired. 
D)  resign from their jobs. 
E)  get promoted.

Question 7

Evaluating performance and verifying inventory levels are examples of

Accepted Answer

A)  leading. 
B)  decision-making. 
C)  organising. 
D)  planning. 
E)  controlling. 
A)  leading. 
B)  decision-making. 
C)  organising. 
D)  planning. 
E)  controlling.

Question 8

Businesses pursuing a __________ strategy focus on a narrow market segment or niche.

Accepted Answer

A)  cost leadership 
B)  differentiation 
C)  specialisation 
D)  growth 
E)  psychological 
A)  cost leadership 
B)  differentiation 
C)  specialisation 
D)  growth 
E)  psychological

Question 9

Which of the following is an example of a conceptual skill? Select as many as apply.
a.
Figuring out which of two mutually exclusive market opportunities to pursue
b.
Deciding whether to undertake a risky acquisition
c.
Coming up with a new product idea that will help your organisation dominate a competitive market
d.
Persuading an employee to take on additional work during a busy shift
e.
Determining which of three CEO candidates has the vision that is most compatible with the needs of the company

Accepted Answer

The answer of Which of the following is an example...

Question 10

Which of the following is an example of an interpersonal skill? Select as many as apply.

Accepted Answer

A)  Designing a new logo for a major advertising client 
B)  Figuring out why the number of quality applicants to a five-star restaurant is decreasing 
C)  Coming up with a new product idea that will help your organisation dominate a competitive market 
D)  Persuading an employee to take on additional work during a busy shift 
E)  Writing software code for a new search engine 
A)  Designing a new logo for a major advertising client 
B)  Figuring out why the number of quality applicants to a five-star restaurant is decreasing 
C)  Coming up with a new product idea that will help your organisation dominate a competitive market 
D)  Persuading an employee to take on additional work during a busy shift 
E)  Writing software code for a new search engine

Question 11

The systems view is important to managers because it

Accepted Answer

A)  underscores the importance of the organisation's environment. 
B)  gives them a set procedure for making decisions. 
C)  allows them to eliminate the interaction among various elements of the organisation. 
D)  reduces their risk of human error. 
E)  shifts the focus from outside the company to inside the company. 
A)  underscores the importance of the organisation's environment. 
B)  gives them a set procedure for making decisions. 
C)  allows them to eliminate the interaction among various elements of the organisation. 
D)  reduces their risk of human error. 
E)  shifts the focus from outside the company to inside the company.

Question 12

Match each work outcome with the corresponding organisational behaviour concept.What is each behaviour an example of?
a.Aneshree declines to take a job with another company even though it offers a higher salary and better benefits.
b.Lydia steals, on average, one to two office staplers per month.
c.Nkosi is loved by his co-workers and boss, but he is actively looking for a higher-paying job.
d.Riaz voluntarily creates a video guide for his co-workers explaining how to use the company's spreadsheet software.
e.Marc sells, on average, four to five dining sets per week.
-productivity

Accepted Answer

The answer of Match each work outcome with the corresponding...

Question 13

Some outcomes can be studied at the individual, group and organisation levels.Which of the following is generally assessed at both the individual and organisational levels?

Accepted Answer

A)  Absenteeism 
B)  Financial performance 
C)  Survival 
D)  Norms 
E)  Cohesiveness 
A)  Absenteeism 
B)  Financial performance 
C)  Survival 
D)  Norms 
E)  Cohesiveness

Question 14

Performance evaluation and reward systems apply to the __________ function.

Accepted Answer

The answer of Performance evaluation and reward systems apply to...

Question 15

Managers, office equipment, funds from shareholders and sales forecasts are all examples of __________ to an organizational system.

Accepted Answer

The answer of Managers, office equipment, funds from shareholders and...

Question 16

Which letter is used to refer to a correlation?

Accepted Answer

A)  r 
B)  f 
C)  p 
D)  n 
E)  c 
A)  r 
B)  f 
C)  p 
D)  n 
E)  c

Question 17

Match each term with its definition.
a.System
b.Universal perspective
c.Situational perspective
d.Interactionalism
e.Scientific management
-An interrelated set of elements that function as a whole

Accepted Answer

The answer of Match each term with its definition.
a.System
b.Universal perspective
c.Situational...

Question 18

The successful application of organisational behaviour principles can reduce a company's rates of turnover and absenteeism.

Accepted Answer

A) True 
 B)False

Question 19

A __________ is a collection of verbal and symbolic assertions that specify how and why two or more variables are related, and the conditions under which they should and should not relate.

Accepted Answer

A)  hypothesis 
B)  theory 
C)  data set 
D)  fact 
E)  statistic 
A)  hypothesis 
B)  theory 
C)  data set 
D)  fact 
E)  statistic

Question 20

A researcher is studying the relationship between age and diversity awareness and finds a negative correlation.What does that mean?

Accepted Answer

A)  As age increases, diversity awareness increases. 
B)  As age decreases, diversity awareness decreases. 
C)  As age increases, diversity awareness decreases. 
D)  A person's age doesn't affect his or her level of diversity awareness. 
E)  The study was inconclusive. 
A)  As age increases, diversity awareness increases. 
B)  As age decreases, diversity awareness decreases. 
C)  As age increases, diversity awareness decreases. 
D)  A person's age doesn't affect his or her level of diversity awareness. 
E)  The study was inconclusive.

Deming felt that, when things go wrong, there is a 94 per cent chance that the rather than the is the cause.

Which of the following is NOT a resource category that organisations use in the pursuit of goals and objectives?

Which of the following is NOT an important reason for understanding organisational behaviour?

If a company creates and maintains a culture that encourages employees to bring new ideas into the company, it is most likely to be using

An organisational system receives inputs from the environment, combines and transforms them, and then returns them to the environment.

Turnover occurs when people

Evaluating performance and verifying inventory levels are examples of

Businesses pursuing a __________ strategy focus on a narrow market segment or niche.

Which of the following is an example of an interpersonal skill? Select as many as apply.

The systems view is important to managers because it

Some outcomes can be studied at the individual, group and organisation levels.Which of the following is generally assessed at both the individual and organisational levels?

Performance evaluation and reward systems apply to the __________ function.

Managers, office equipment, funds from shareholders and sales forecasts are all examples of __________ to an organizational system.

Which letter is used to refer to a correlation?

Match each term with its definition. a.System b.Universal perspective c.Situational perspective d.Interactionalism e.Scientific management -An interrelated set of elements that function as a whole

The successful application of organisational behaviour principles can reduce a company's rates of turnover and absenteeism.

A __________ is a collection of verbal and symbolic assertions that specify how and why two or more variables are related, and the conditions under which they should and should not relate.

A researcher is studying the relationship between age and diversity awareness and finds a negative correlation.What does that mean?

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Exam 1: An Overview of Organisational Behaviour

Deming felt that, when things go wrong, there is a 94 per cent chance that the __________ rather than the __________ is the cause.

Which of the following is NOT a resource category that organisations use in the pursuit of goals and objectives?

Which of the following is NOT an important reason for understanding organisational behaviour?

If a company creates and maintains a culture that encourages employees to bring new ideas into the company, it is most likely to be using

An organisational system receives inputs from the environment, combines and transforms them, and then returns them to the environment.

Turnover occurs when people

Evaluating performance and verifying inventory levels are examples of

Businesses pursuing a __________ strategy focus on a narrow market segment or niche.

Which of the following is an example of an interpersonal skill? Select as many as apply.

The systems view is important to managers because it

Some outcomes can be studied at the individual, group and organisation levels.Which of the following is generally assessed at both the individual and organisational levels?

Performance evaluation and reward systems apply to the __________ function.

Managers, office equipment, funds from shareholders and sales forecasts are all examples of __________ to an organizational system.

Which letter is used to refer to a correlation?

Match each term with its definition. a.System b.Universal perspective c.Situational perspective d.Interactionalism e.Scientific management -An interrelated set of elements that function as a whole

The successful application of organisational behaviour principles can reduce a company's rates of turnover and absenteeism.

A __________ is a collection of verbal and symbolic assertions that specify how and why two or more variables are related, and the conditions under which they should and should not relate.

A researcher is studying the relationship between age and diversity awareness and finds a negative correlation.What does that mean?

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Deming felt that, when things go wrong, there is a 94 per cent chance that the rather than the is the cause.