Question 1

Most service-quality experts say that __________ is the most critical element in building a customer-oriented company.

Accepted Answer

A)  talent 
B)  management 
C)  ethics 
D)  compensation 
E)  communication 
A)  talent 
B)  management 
C)  ethics 
D)  compensation 
E)  communication

Question 2

Managers use their interpersonal skills to understand cause-and-effect relationships.

Accepted Answer

A) True 
 B)False

Question 3

Nazley runs a small company that sells medical software.She has devised a process by which her company is able to develop new versions of the software relatively quickly and with almost no bugs.However, Nazley believes that the success of this process hinges on her company's unique makeup and the type of product it produces; she does not believe that most software companies could use her process to any great effect.Nazley's views embody which of the following perspectives?

Accepted Answer

A)  Scientific 
B)  Universal 
C)  Situational 
D)  Interactional 
E)  Pessimistic 
A)  Scientific 
B)  Universal 
C)  Situational 
D)  Interactional 
E)  Pessimistic

Question 4

By designing jobs and establishing patterns of authority among jobs and groups of jobs, the manager is performing the __________ function.

Accepted Answer

The answer of By designing jobs and establishing patterns of...

Question 5

Organisations pursuing a __________ strategy strive to be the lowest-cost producer in an industry for a particular level of product quality.

Accepted Answer

A)  cost leadership 
B)  differentiation 
C)  specialisation 
D)  growth 
E)  self-sabotaging 
A)  cost leadership 
B)  differentiation 
C)  specialisation 
D)  growth 
E)  self-sabotaging

Question 6

Which of the following is one of the specific perspectives of organisational behaviour?

Accepted Answer

A)  People as technology users 
B)  People as resources 
C)  People as consumers 
D)  People as task environments 
E)  People as financial expenditures 
A)  People as technology users 
B)  People as resources 
C)  People as consumers 
D)  People as task environments 
E)  People as financial expenditures

Question 7

The __________ variable in an experiment is predicted to affect something else.

Accepted Answer

A)  dependent 
B)  independent 
C)  co-dependent 
D)  interdependent 
E)  measured 
A)  dependent 
B)  independent 
C)  co-dependent 
D)  interdependent 
E)  measured

Question 8

The ability to think in the abstract comes from a manager's conceptual skills.

Accepted Answer

A) True 
 B)False

Question 9

The study of organisational behaviour (OB) involves both human behaviour and characteristics of organisations, but its principal focus is the external environment that surrounds the organisation.

Accepted Answer

A) True 
 B)False

Question 10

Maximising the efficiency of the manufacturing or product development process to minimise costs is referred to as

Accepted Answer

A)  managerial skill. 
B)  business superiority. 
C)  operational excellence. 
D)  maintenance strategy. 
E)  differentiation. 
A)  managerial skill. 
B)  business superiority. 
C)  operational excellence. 
D)  maintenance strategy. 
E)  differentiation.

Question 11

Organisational behaviour is the study of human behaviour in organizational settings, of the interface between human behaviour and the organisation, and of the organisation itself.

Accepted Answer

A) True 
 B)False

Question 12

A(n) __________ is an interrelated set of elements that function as a whole.

Accepted Answer

The answer of A(n) __________ is an interrelated set of...

Question 13

Which of the following is not studied as a group-level outcome in organisational behaviour?

Accepted Answer

A)  Productivity 
B)  Absenteeism 
C)  Norms 
D)  Performance 
E)  Cohesiveness 
A)  Productivity 
B)  Absenteeism 
C)  Norms 
D)  Performance 
E)  Cohesiveness

Question 14

Which of the following strategies focuses on company expansion, either organically or through acquisitions?

Accepted Answer

A)  Differentiation 
B)  Cost leadership 
C)  Specialisation 
D)  Growth 
E)  Domination 
A)  Differentiation 
B)  Cost leadership 
C)  Specialisation 
D)  Growth 
E)  Domination

Question 15

Match each term with its definition.
a.System
b.Universal perspective
c.Situational perspective
d.Interactionalism
e.Scientific management
-In most organisations, situations and outcomes are influenced by other variables

Accepted Answer

The answer of Match each term with its definition.
a.System
b.Universal perspective
c.Situational...

Question 16

All of the following are inputs an organisation receives from its environment EXCEPT

Accepted Answer

A)  money. 
B)  materials. 
C)  people. 
D)  employee behaviours. 
E)  information. 
A)  money. 
B)  materials. 
C)  people. 
D)  employee behaviours. 
E)  information.

Question 17

According to Michael Porter, to have a competitive advantage, a company must ultimately be able to give customers

Accepted Answer

A)  the best possible product. 
B)  the best possible service. 
C)  the best possible price. 
D)  superior value for their money. 
E)  everything they want. 
A)  the best possible product. 
B)  the best possible service. 
C)  the best possible price. 
D)  superior value for their money. 
E)  everything they want.

Most service-quality experts say that __________ is the most critical element in building a customer-oriented company.

Managers use their interpersonal skills to understand cause-and-effect relationships.

By designing jobs and establishing patterns of authority among jobs and groups of jobs, the manager is performing the __________ function.

Organisations pursuing a __________ strategy strive to be the lowest-cost producer in an industry for a particular level of product quality.

Which of the following is one of the specific perspectives of organisational behaviour?

The __________ variable in an experiment is predicted to affect something else.

The ability to think in the abstract comes from a manager's conceptual skills.

The study of organisational behaviour (OB) involves both human behaviour and characteristics of organisations, but its principal focus is the external environment that surrounds the organisation.

Maximising the efficiency of the manufacturing or product development process to minimise costs is referred to as

Organisational behaviour is the study of human behaviour in organizational settings, of the interface between human behaviour and the organisation, and of the organisation itself.

A(n) __________ is an interrelated set of elements that function as a whole.

Which of the following is not studied as a group-level outcome in organisational behaviour?

Which of the following strategies focuses on company expansion, either organically or through acquisitions?

Match each term with its definition. a.System b.Universal perspective c.Situational perspective d.Interactionalism e.Scientific management -In most organisations, situations and outcomes are influenced by other variables

All of the following are inputs an organisation receives from its environment EXCEPT

According to Michael Porter, to have a competitive advantage, a company must ultimately be able to give customers

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Exam 1: An Overview of Organisational Behaviour

Most service-quality experts say that __________ is the most critical element in building a customer-oriented company.

Managers use their interpersonal skills to understand cause-and-effect relationships.

By designing jobs and establishing patterns of authority among jobs and groups of jobs, the manager is performing the __________ function.

Organisations pursuing a __________ strategy strive to be the lowest-cost producer in an industry for a particular level of product quality.

Which of the following is one of the specific perspectives of organisational behaviour?

The __________ variable in an experiment is predicted to affect something else.

The ability to think in the abstract comes from a manager's conceptual skills.

The study of organisational behaviour (OB) involves both human behaviour and characteristics of organisations, but its principal focus is the external environment that surrounds the organisation.

Maximising the efficiency of the manufacturing or product development process to minimise costs is referred to as

Organisational behaviour is the study of human behaviour in organizational settings, of the interface between human behaviour and the organisation, and of the organisation itself.

A(n) __________ is an interrelated set of elements that function as a whole.

Which of the following is not studied as a group-level outcome in organisational behaviour?

Which of the following strategies focuses on company expansion, either organically or through acquisitions?

Match each term with its definition. a.System b.Universal perspective c.Situational perspective d.Interactionalism e.Scientific management -In most organisations, situations and outcomes are influenced by other variables

All of the following are inputs an organisation receives from its environment EXCEPT

According to Michael Porter, to have a competitive advantage, a company must ultimately be able to give customers

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters