Exam 1: An Overview of Organisational Behaviour

Which of the following is an example of a company employing a specialisation strategy? Select as many as apply. a. Massmart decides to pressure its suppliers to keep costs as low as possible. b. Apple decides to create a phone that is unlike any other phone on the market. c. Harley-Davidson decides that it will only manufacture motorcycles, not cars or other types of vehicles d. Krispy Kreme decides to focus on selling donuts rather than a variety of baked goods e. Starbucks decides against opening any kind of store location other than a coffee shop.

__________ is the process of motivating employees of an organisation to work together toward the organisation's goals.

From a universal perspective, managers try to identify the possible ways to solve problems based on organisational conditions.

Organizational behaviour (OB) is not a defined business __________.

Scientific management achieved which of the following?

Successful business strategies are grounded in creating and maintaining a competitive advantage that is

The situational perspective is illustrated by the notion that the relationship between workers' skill levels and their performance levels is dependent on their degree of loyalty.

A manager who can see how the various tasks within the organization fit together and how each task contributes towards the 'big picture' has strong

Organisations pursuing a specialisation strategy often try to develop a competitive advantage based on customer

Which of the following terms refers to discretionary behaviours that benefit the organisation but are not formally rewarded or required?

Planning is the process of

Which of the following is an example of a hypothesis?

__________ can be defined as the study of human behaviour in organisational settings, the interface between human behaviour and the organisation, and of the organisation itself.

Which of the following is NOT a facet of human resource management?

The __________ effect occurs when people improve some aspect of their behaviour or performance because they know that they are being assessed.

Cohesiveness can be measured at the individual and organisational levels.

A person's __________ is an indicator of his or her efficiency and is measured in terms of the products or services created per unit of output.

Under the systems perspective, a system is defined as

Match each work outcome with the corresponding organisational behaviour concept.What is each behaviour an example of? a.Aneshree declines to take a job with another company even though it offers a higher salary and better benefits. b.Lydia steals, on average, one to two office staplers per month. c.Nkosi is loved by his co-workers and boss, but he is actively looking for a higher-paying job. d.Riaz voluntarily creates a video guide for his co-workers explaining how to use the company's spreadsheet software. e.Marc sells, on average, four to five dining sets per week. -lack of organisational commitment

John, a middle manager in a high-tech firm, has the ability to identify the products that consumers want to buy, which is based on his