Exam 8: Operations Management in Manufacturing and Service Industries

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A company that uses a just-in-time production method produces its products just-in-time to deliver them to customers.

(True/False)
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A printing company would use the mass production (make-to-stock) production method.

(True/False)
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You work on Just Born's production line decorating Peeps.Arranging work in this way, by function, creates the following problems with one exception:

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A _____ chart is an easy-to-use graphical tool that helps operations managers determine the status of projects.

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In many companies, employees who perform similar jobs work as teams sometimes called "quality circles."

(True/False)
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What does CAD (computer-aided design) software do and how does it improve a design process?

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In choosing a location for its manufacturing facilities, operations managers often choose to locate their plant close to suppliers.

(True/False)
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An electronic data interchange (EDI) system is used to monitor inventory levels.

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The _____ manager is responsible for determining a vendor's reputation.

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A Computer-Aided Manufacturing (CAM) system can be used to create models representing the design of a product.

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All of the following are daily activities involved in the process of materials management _____.

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Location and site selection is less important to a service provider like Quality Checked than to a goods producer or seller.

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Which of the following approaches is used by companies to minimize the cost of new products?

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Managers focus on all of the following as quality assurance principles _____.

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_____ is a software package used to design product components.

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In a make-to-order production strategy, goods are customized to meet the needs of the buyers who ordered them.

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Which of the following companies does not devote at least a portion of its operations to mass customization?

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In the business sense, what is quality?

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Both product and process layouts arrange work by _____.

(Multiple Choice)
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Material costs often make up ____ of total manufacturing costs.

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