Exam 1: Introduction to Principles of Management

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Teamwork is a common theme of organizational citizenship behavior.

(True/False)
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If an individual has a preference for actually doing things and learning from trial and error, he/she often tends to be a _____ learner.

(Multiple Choice)
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The three informational roles are concerned with ______________, ________________, and ________________ information into the organization.

(Short Answer)
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Reducing waste and pollution are key indicators of performance.

(True/False)
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Of the three essential components of the gauge-discover-reflect process, _____ involves stepping back and looking at the ways you have achieved your goals. Short

(Short Answer)
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Sportsmanship is a common theme of organizational citizenship behavior.

(True/False)
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Tactical planning in an organization is usually an intermediate-range plan designed to develop specific means to implement the strategic plan.

(True/False)
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What is the difference between triple bottom line and corporate social responsibility ion 5

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Describe the gauge-discover-reflect process.

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A __________ leads a function that contributes directly to the products or services the organization creates.

(Short Answer)
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Organizational citizenship behaviors are individual behaviors that are beneficial to the organization and are recognized by the formal reward system of the organization.

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Triple bottom line refers to the measurement of business performance along:

(Multiple Choice)
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A manager must understand the compatibility of individual and group performance with respect to:

(Multiple Choice)
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Only supervisors are affected by the principles of management.

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Managers do not spend all their time managing.

(True/False)
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A general manager is someone who is responsible for managing:

(Multiple Choice)
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A(n) ____________helps planners assess the critical contingencies facing their organization in terms of economic conditions, their competitors and their customers.

(Short Answer)
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There are ten roles common to the work of all managers, and can be played at different times by the same manager. Name these roles.

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Triple bottom line refers to the measurement of business performance along __________, _____________ and ____________ dimensions.

(Short Answer)
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Describe the three steps to the managerial process of controlling.

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