Exam 6: Deliver and Monitor a Service to Customers

In order to make the best use of effective communication and interpersonal skills it is important to have an understanding of the differences between communicating and speaking.

Understanding customer needs and expectations will help you to make the most of each sales opportunity while providing quality customer service.

Excellent service to the external customer is:

The cornerstone of any successful business is knowing and understanding:

It is essential to the success of your organisation that you are continually in touch with, and researching, what your manager needs and expects from your organisation.

If organisational constraints and limitations get in the way of you being able to address customer needs, you may have to seek assistance from designated individuals outside your organisation.

There are a number of mechanisms an organisation can put in place to:

You can have the very best products or services and great accountants and managers to look after the business, but all this means nothing without a steady revenue stream.

Good customer service policies must ensure:

Not all people are the same and …