Exam 4: Shop Management, Service Records, and Parts

The ability to find good prices on parts is an important part of a jobber's business.

Some items like oil, oil filters, and coolant, are priced by most establishments with little or no markup, because most customers are aware of their prices. These parts are called ____________________.

____________________ is a broad term that refers to parts that are sold by the non-OE market.

Fender covers are used whenever underhood work is done.

Why is the telephone considered an important source of business?

Which of the following is LEAST-Likely a member of the auto parts supply network?

All of the following information are used to locate a customer's record EXCEPT:

Which of the following statements is LEAST-Likely true?

List five pieces of information that are normally entered on the repair order.

____________________ is the suggested price of an item and is what the customer paying for car repair pays.

How would you gather information from a customer about the problem he/she is having with their vehicle?

Factory replacement parts are categorized as ____.

The MOST-Likely supplier of fast-moving, popular items like oil and filters, windshield wipers, and spark plugs to the DIY market is:

List five questions that could be asked if the customer complains that the vehicle runs hot.

Warehouse distributors are large distribution centers that sell to auto parts wholesalers, known in the industry as ____________________.

Shop towels are often dyed red. When they are exposed to battery acid or other acids, they turn black.

While discussing parts retailers, Technician A says that chain stores usually deal in faster moving items such as alternators, starters, tools, and car accessories. Technician B says that they often do not have as large an inventory of diverse parts as a jobber store. Who is correct?

Why is the repair order considered an important document?

The three items on the repair order are called the "3 C's": concern, cause, and collaboration.

____________________ items are those that are slow movers and not readily available to the customer.