Exam 4: Shop Management, Service Records, and Parts

All of the following statements are true EXCEPT:

While having a discussion, Technician A says that the repair order is a legal paper. It is a binding document in court and should be filled out correctly. Spelling, grammar, and content should be precise and accurate.  Technician B says that so much detail is not necessary. Who is correct?

A service record is written for every car that enters a repair facility.

The term MOST-Likely used to imply that the part is the same as intended by the manufacturer is:

The automotive ____ is supplied from the manufacturer to the customer through a large parts and service distribution system.