Question 1

Active-voice sentences

Accepted Answer

A) are often more direct and concise. 
B) clearly place the subject of the sentence as the doer of the action. 
C) are generally preferred in business writing. 
D) All of these are true. 
A) are often more direct and concise. 
B) clearly place the subject of the sentence as the doer of the action. 
C) are generally preferred in business writing. 
D) All of these are true.

Question 2

When should passive voice be used in business writing?

Accepted Answer

A) When you want to de-emphasize the action or the recipient of the action 
B) When you want to emphasize the bad news 
C) When you want to conceal the doer of the action 
D) Never 
A) When you want to de-emphasize the action or the recipient of the action 
B) When you want to emphasize the bad news 
C) When you want to conceal the doer of the action 
D) Never

Question 3

The topic sentence should relate the main idea of a paragraph.

Accepted Answer

A) True 
 B)False

Question 4

What is a comma splice?

Accepted Answer

A) Two independent clauses run together without punctuation or a conjunction 
B) Two independent clauses joined by a comma without a conjunction 
C) A broken-off part of a sentence 
D) Two dependent clauses 
A) Two independent clauses run together without punctuation or a conjunction 
B) Two independent clauses joined by a comma without a conjunction 
C) A broken-off part of a sentence 
D) Two dependent clauses

Question 5

The direct strategy would be most appropriate when

Accepted Answer

A) delivering bad news. 
B) presenting ideas requiring persuasion. 
C) expecting the audience to be pleased, mildly interested, or neutral. 
D) revealing sensitive news. 
A) delivering bad news. 
B) presenting ideas requiring persuasion. 
C) expecting the audience to be pleased, mildly interested, or neutral. 
D) revealing sensitive news.

Question 6

A compound-complex sentence contains two complete but related thoughts.

Accepted Answer

A) True 
 B)False

Question 7

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

Accepted Answer

A) put the bad news first. 
B) begin with the main idea. 
C) explain all background information first. 
D) send the message via e-mail, text message, or IM. 
A) put the bad news first. 
B) begin with the main idea. 
C) explain all background information first. 
D) send the message via e-mail, text message, or IM.

Question 8

Which of the following is true about paragraph length?

Accepted Answer

A) Shorter paragraphs are generally considered more readable. 
B) Longer paragraphs make the writer appear more knowledgeable. 
C) Paragraph breaks should be avoided because they may cause the reader to lose interest. 
D) Paragraphs should contain multiple main ideas to save space. 
A) Shorter paragraphs are generally considered more readable. 
B) Longer paragraphs make the writer appear more knowledgeable. 
C) Paragraph breaks should be avoided because they may cause the reader to lose interest. 
D) Paragraphs should contain multiple main ideas to save space.

Question 9

Conducting scientific experiments is a method to gather formal research.

Accepted Answer

A) True 
 B)False

Question 10

All support sentences in a paragraph must relate to the topic sentence.

Accepted Answer

A) True 
 B)False

Question 11

What kind of sentence contains only one independent clause?

Accepted Answer

A) Simple sentence 
B) Compound sentence 
C) Complex sentence 
D) Compound-complex sentence 
A) Simple sentence 
B) Compound sentence 
C) Complex sentence 
D) Compound-complex sentence

Question 12

A ____________________ results when a writer joins two independent clauses with a comma.

Accepted Answer

The answer of A ____________________ results when a writer joins...

Question 13

When you develop a major component on an outline into subpoints, you must have at least two subpoints.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following sentences is most effective in de-emphasizing the bad news?

Accepted Answer

A) Although cash refunds are not offered, you can exchange resalable merchandise . 
B) Although you can exchange returned merchandise, cash refunds are not available. 
C) Because we only exchange merchandise, it is impossible for you to receive a cash refund. 
D) Because of our exchange policy, you may not receive a cash refund. 
A) Although cash refunds are not offered, you can exchange resalable merchandise . 
B) Although you can exchange returned merchandise, cash refunds are not available. 
C) Because we only exchange merchandise, it is impossible for you to receive a cash refund. 
D) Because of our exchange policy, you may not receive a cash refund.

Question 15

How many main ideas should be developed in a paragraph?

Accepted Answer

A) Two 
B) Three to five 
C) One 
D) As many as needed to convey effective meaning 
A) Two 
B) Three to five 
C) One 
D) As many as needed to convey effective meaning

Question 16

The most compelling and effective messages contain one repeated sentence pattern rather than a variety of sentences.

Accepted Answer

A) True 
 B)False

Question 17

The indirect strategy works well with three kinds of messages: (a)bad news, (b)ideas that require persuasion, and (c)sensitive news.

Accepted Answer

A) True 
 B)False

Question 18

Persuasive and bad-news messages should usually use the ____________________ strategy.

Accepted Answer

The answer of Persuasive and bad-news messages should usually use...

Question 19

Ahna is sending a persuasive memo to her staff asking them to participate in the new wellness program. Which of the following sources of information would be most appropriate to help Ahna shape an effective persuasive message for her staff?

Accepted Answer

A) Tightly controlled scientific experimentation 
B) Library research 
C) Questionnaires and surveys of employees 
D) Research in company files 
A) Tightly controlled scientific experimentation 
B) Library research 
C) Questionnaires and surveys of employees 
D) Research in company files

Question 20

Which of the following uses only active voice in a complete sentence?

Accepted Answer

A) The company's rigid return policy was criticized by a few unhappy customers. 
B) Because a few unhappy customers criticized the company's rigid return policy. 
C) Managers were told about the unhappy customers who criticized the company's rigid return policy. 
D) A few unhappy customers criticized the company's rigid return policy. 
A) The company's rigid return policy was criticized by a few unhappy customers. 
B) Because a few unhappy customers criticized the company's rigid return policy. 
C) Managers were told about the unhappy customers who criticized the company's rigid return policy. 
D) A few unhappy customers criticized the company's rigid return policy.

Active-voice sentences

When should passive voice be used in business writing?

The topic sentence should relate the main idea of a paragraph.

What is a comma splice?

The direct strategy would be most appropriate when

A compound-complex sentence contains two complete but related thoughts.

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

Which of the following is true about paragraph length?

Conducting scientific experiments is a method to gather formal research.

All support sentences in a paragraph must relate to the topic sentence.

What kind of sentence contains only one independent clause?

A ____________________ results when a writer joins two independent clauses with a comma.

When you develop a major component on an outline into subpoints, you must have at least two subpoints.

Which of the following sentences is most effective in de-emphasizing the bad news?

How many main ideas should be developed in a paragraph?

The most compelling and effective messages contain one repeated sentence pattern rather than a variety of sentences.

The indirect strategy works well with three kinds of messages: (a)bad news, (b)ideas that require persuasion, and (c)sensitive news.

Persuasive and bad-news messages should usually use the ____________________ strategy.

Ahna is sending a persuasive memo to her staff asking them to participate in the new wellness program. Which of the following sources of information would be most appropriate to help Ahna shape an effective persuasive message for her staff?

Which of the following uses only active voice in a complete sentence?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 3: Organizing and Drafting Business Messages

Active-voice sentences

When should passive voice be used in business writing?

The topic sentence should relate the main idea of a paragraph.

What is a comma splice?

The direct strategy would be most appropriate when

A compound-complex sentence contains two complete but related thoughts.

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

Which of the following is true about paragraph length?

Conducting scientific experiments is a method to gather formal research.

All support sentences in a paragraph must relate to the topic sentence.

What kind of sentence contains only one independent clause?

A ____________________ results when a writer joins two independent clauses with a comma.

When you develop a major component on an outline into subpoints, you must have at least two subpoints.

Which of the following sentences is most effective in de-emphasizing the bad news?

How many main ideas should be developed in a paragraph?

The most compelling and effective messages contain one repeated sentence pattern rather than a variety of sentences.

The indirect strategy works well with three kinds of messages: (a)bad news, (b)ideas that require persuasion, and (c)sensitive news.

Persuasive and bad-news messages should usually use the ____________________ strategy.

Ahna is sending a persuasive memo to her staff asking them to participate in the new wellness program. Which of the following sources of information would be most appropriate to help Ahna shape an effective persuasive message for her staff?

Which of the following uses only active voice in a complete sentence?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters