Question 1

Revise the following sentence to use bias-free language: 
Every manager must review his employees annually.

Accepted Answer

Students may submit any of the following

Question 2

Revise the following sentence to avoid trite business phrases: 
Pursuant to your request, enclosed please find a copy of our current catalog.

Accepted Answer

Enclosed is our curr

Question 3

Which of the following is the most important part of a bad-news message?

Accepted Answer

A) A positive, forward-looking closing 
B) ​A neutral buffer 
C) An explanation of the reasons for the bad news 
D) The bad news itself 
A) A positive, forward-looking closing 
B) ​A neutral buffer 
C) An explanation of the reasons for the bad news 
D) The bad news itself

Question 4

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

Accepted Answer

A) True 
 B)False

Question 5

Business letters are the preferred channel of communication for delivering messages outside of an organization.

Accepted Answer

A) True 
 B)False

Question 6

Well-designed documents increase readability and audience comprehension.

Accepted Answer

A) True 
 B)False

Question 7

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

Accepted Answer

A) True 
 B)False

Question 8

List two techniques mentioned in Ch. 1 that could help you become an active and effective listener.

Accepted Answer

​ 
Students should list two of the follo

Question 9

Which of the following techniques is most effective when an interviewer asks, Why do you want to work for us?

Accepted Answer

A) Briefly summarize current employment problems requiring you to change employers. 
B) Show what you know about the interviewer's company and demonstrate how your goals match its point of view. 
C) Explain that as a recent graduate you want to work for any company needing an employee with your skills and background. 
D) Simply tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated. 
A) Briefly summarize current employment problems requiring you to change employers. 
B) Show what you know about the interviewer's company and demonstrate how your goals match its point of view. 
C) Explain that as a recent graduate you want to work for any company needing an employee with your skills and background. 
D) Simply tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated.

Question 10

Revise the following sentence to use positive language: 
Because you neglected to include a copy of your cash register receipt, we can't process your rebate.

Accepted Answer

We look forward to processing

Question 11

Nonverbal communication includes only those behaviors that are intended.

Accepted Answer

A) True 
 B)False

Question 12

What résumé style would be most appropriate for a candidate who has significant experience related to the target position?

Accepted Answer

A) Chronological 
B) Functional 
C) Video 
D) Infographic 
A) Chronological 
B) Functional 
C) Video 
D) Infographic

Question 13

The central objective of communication is the transmission of meaning.

Accepted Answer

A) True 
 B)False

Question 14

You will sound professional and courteous if you routinely include a sentence such as Thank you for your cooperation in the closing paragraph of a request messages.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about work teams is most accurate?​

Accepted Answer

A) Teams should avoid conflict to prevent tension among group members. 
B) To be most effective, teams should be comprised of individuals with similar backgrounds, ethnicity, age, skills, and experience. 
C) Teams produce better decisions when they agree on their purpose and develop procedures to guide them. 
D) Team members should focus on their individual needs and goals. 
A) Teams should avoid conflict to prevent tension among group members. 
B) To be most effective, teams should be comprised of individuals with similar backgrounds, ethnicity, age, skills, and experience. 
C) Teams produce better decisions when they agree on their purpose and develop procedures to guide them. 
D) Team members should focus on their individual needs and goals.

Question 16

Every mechanic must submit his timesheet by Friday is grammatically correct and bias free.

Accepted Answer

A) True 
 B)False

Question 17

All of the following are goals of an adjustment message except to

Accepted Answer

A) ​rectify the wrong, if one exists. 
B) ​regain the confidence of the customer. 
C) ​demonstrate why your company is superior. 
D) promote future business. 
A) ​rectify the wrong, if one exists. 
B) ​regain the confidence of the customer. 
C) ​demonstrate why your company is superior. 
D) promote future business.

Question 18

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

Accepted Answer

A) buffer, reasons, bad news, and closing. 
B) buffer, bad news, reasons, and closing. 
C) reasons , buffer, bad news, and closing. 
D) bad news, reasons, buffer, and closing . 
A) buffer, reasons, bad news, and closing. 
B) buffer, bad news, reasons, and closing. 
C) reasons , buffer, bad news, and closing. 
D) bad news, reasons, buffer, and closing .

Question 19

Briefly explain the  difference between primary and secondary data and give one example of each.

Accepted Answer

​ Primary data result from firsthand exp

Question 20

T he most important part of preparing for a business presentation is determining what graphics you will use.

Accepted Answer

A) True 
 B)False

Revise the following sentence to use bias-free language: Every manager must review his employees annually.

Revise the following sentence to avoid trite business phrases: Pursuant to your request, enclosed please find a copy of our current catalog.

Which of the following is the most important part of a bad-news message?

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

Business letters are the preferred channel of communication for delivering messages outside of an organization.

Well-designed documents increase readability and audience comprehension.

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

List two techniques mentioned in Ch. 1 that could help you become an active and effective listener.

Which of the following techniques is most effective when an interviewer asks, Why do you want to work for us?

Revise the following sentence to use positive language: Because you neglected to include a copy of your cash register receipt, we can't process your rebate.

Nonverbal communication includes only those behaviors that are intended.

What résumé style would be most appropriate for a candidate who has significant experience related to the target position?

The central objective of communication is the transmission of meaning.

You will sound professional and courteous if you routinely include a sentence such as Thank you for your cooperation in the closing paragraph of a request messages.

Which of the following statements about work teams is most accurate?

Every mechanic must submit his timesheet by Friday is grammatically correct and bias free.

All of the following are goals of an adjustment message except to

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

Briefly explain the difference between primary and secondary data and give one example of each.

T he most important part of preparing for a business presentation is determining what graphics you will use.

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Filters

Exam 15: Essentials of Electrocardiography

Revise the following sentence to use bias-free language: Every manager must review his employees annually.

Revise the following sentence to avoid trite business phrases: Pursuant to your request, enclosed please find a copy of our current catalog.

Which of the following is the most important part of a bad-news message?

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

Business letters are the preferred channel of communication for delivering messages outside of an organization.

Well-designed documents increase readability and audience comprehension.

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

List two techniques mentioned in Ch. 1 that could help you become an active and effective listener.

Which of the following techniques is most effective when an interviewer asks, Why do you want to work for us?

Revise the following sentence to use positive language: Because you neglected to include a copy of your cash register receipt, we can't process your rebate.

Nonverbal communication includes only those behaviors that are intended.

What résumé style would be most appropriate for a candidate who has significant experience related to the target position?

The central objective of communication is the transmission of meaning.

You will sound professional and courteous if you routinely include a sentence such as Thank you for your cooperation in the closing paragraph of a request messages.

Which of the following statements about work teams is most accurate?​

Every mechanic must submit his timesheet by Friday is grammatically correct and bias free.

All of the following are goals of an adjustment message except to

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

Briefly explain the difference between primary and secondary data and give one example of each.

T he most important part of preparing for a business presentation is determining what graphics you will use.

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Filters

Which of the following statements about work teams is most accurate?