Question 1

Business reports vary in length, purpose, and delivery format.

Accepted Answer

A) True 
 B)False

Question 2

Businesses now use social media sites to recruit employees.

Accepted Answer

A) True 
 B)False

Question 3

Rational appeals are associated with reason and intellect, while emotional appeals relate to status, ego, and sensual feelings.

Accepted Answer

A) True 
 B)False

Question 4

Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

Accepted Answer

A) an unprofessional tone. 
B) overly formal language. 
C) a conversational style. 
D) plain English. 
A) an unprofessional tone. 
B) overly formal language. 
C) a conversational style. 
D) plain English.

Question 5

The most important dimension of culture​ is

Accepted Answer

A) ​time orientation. 
B) ​context. 
C) ​individualism. 
D) ​power distance. 
A) ​time orientation. 
B) ​context. 
C) ​individualism. 
D) ​power distance.

Question 6

Which of the following is a psychological barrier to effective listening?

Accepted Answer

A) Focusing on a speaker's unusual voice 
B) Concentrating on a speaker's unfamiliar words 
C) Having noisy surroundings 
D) Tuning out speakers whose ideas do not match our own 
A) Focusing on a speaker's unusual voice 
B) Concentrating on a speaker's unfamiliar words 
C) Having noisy surroundings 
D) Tuning out speakers whose ideas do not match our own

Question 7

Tables are the most frequently used type of graphic in business reports.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements about social networking in the workplace is most accurate?

Accepted Answer

A) Businesses use social networking sites only to connect with customers. 
B) ​Social networking presents no risks for businesses. 
C) ​Business professionals should always think twice before posting anything on social networking sites. 
D) All answer choices are accurate statements about the use social networking on the job. 
A) Businesses use social networking sites only to connect with customers. 
B) ​Social networking presents no risks for businesses. 
C) ​Business professionals should always think twice before posting anything on social networking sites. 
D) All answer choices are accurate statements about the use social networking on the job.

Question 9

After a job interview, you should always send a thank-you note, e-mail, or letter.

Accepted Answer

A) True 
 B)False

Question 10

It takes skilled persuasion techniques to get most businesses to make adjustments promptly.

Accepted Answer

A) True 
 B)False

Question 11

List and explain  two techniques provided in Ch. 1 to improve your chance of being understood when writing to someone from a different culture.

Accepted Answer

Students should list and describe two of

Question 12

Identify two ways to use electronic media professionally in the workplace.

Accepted Answer

​Students should identify two ​of the fo

Question 13

A wiki is a website with journal entries on any imaginable topic usually written by one person.

Accepted Answer

A) True 
 B)False

Question 14

Revise the following sentence to demonstrate direct, concise language: 
This is to inform you that due to the fact that health care costs are rising, there is a new employee wellness program that will be offered starting on May 1.

Accepted Answer

Because health care costs are

Question 15

Businesses use wikis to ​

Accepted Answer

A) ​facilitate feedback from employees before and after meetings. 
B) ​share information between corporate headquarters and satellite offices. 
C) ​collect and disseminate information to large audiences. 
D) ​Businesses use wikis for all these reasons. 
A) ​facilitate feedback from employees before and after meetings. 
B) ​share information between corporate headquarters and satellite offices. 
C) ​collect and disseminate information to large audiences. 
D) ​Businesses use wikis for all these reasons.

Question 16

What kind of sentence reveals the main idea of a paragraph?

Accepted Answer

A) Pivoting 
B) Supporting 
C) Topic 
D) Transitional 
A) Pivoting 
B) Supporting 
C) Topic 
D) Transitional

Question 17

Kevin is being interviewed by a group of people who will be his supervisors and colleagues if he is hired, and they are taking turns asking him questions. What type of interview is this?

Accepted Answer

A) Group ​ 
B) Stress ​ 
C) Panel ​ 
D) Sequential ​ 
A) Group ​ 
B) Stress ​ 
C) Panel ​ 
D) Sequential ​

Question 18

The most common type of hiring or placement interview is the panel interview.

Accepted Answer

A) True 
 B)False

Question 19

Bethany must write a formal business report and reveal the results of a year-long study on employee wellness at each of her company's five locations. What type of organizational pattern should she use?

Accepted Answer

A) ​Chronological 
B) ​Topic/Function 
C) Geographical 
D) ​Simple/Complex 
A) ​Chronological 
B) ​Topic/Function 
C) Geographical 
D) ​Simple/Complex

Question 20

What is the best advice to follow when using texting or instant messaging (IM)in the workplace?

Accepted Answer

A) Keep a single contact list of personal and professional contacts for efficiency. 
B) Even if you are completing a project or trying to meet a deadline, answer all texts or instant messages immediately. 
C) Feel free to send sensitive or confidential messages to people you know. 
D) ​Check with your supervisor to learn about your organization's messaging policies. 
A) Keep a single contact list of personal and professional contacts for efficiency. 
B) Even if you are completing a project or trying to meet a deadline, answer all texts or instant messages immediately. 
C) Feel free to send sensitive or confidential messages to people you know. 
D) ​Check with your supervisor to learn about your organization's messaging policies.

Business reports vary in length, purpose, and delivery format.

Businesses now use social media sites to recruit employees.

Rational appeals are associated with reason and intellect, while emotional appeals relate to status, ego, and sensual feelings.

Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

The most important dimension of culture is

Which of the following is a psychological barrier to effective listening?

Tables are the most frequently used type of graphic in business reports.

Which of the following statements about social networking in the workplace is most accurate?

After a job interview, you should always send a thank-you note, e-mail, or letter.

It takes skilled persuasion techniques to get most businesses to make adjustments promptly.

List and explain two techniques provided in Ch. 1 to improve your chance of being understood when writing to someone from a different culture.

Identify two ways to use electronic media professionally in the workplace.

A wiki is a website with journal entries on any imaginable topic usually written by one person.

Revise the following sentence to demonstrate direct, concise language: This is to inform you that due to the fact that health care costs are rising, there is a new employee wellness program that will be offered starting on May 1.

Businesses use wikis to

What kind of sentence reveals the main idea of a paragraph?

Kevin is being interviewed by a group of people who will be his supervisors and colleagues if he is hired, and they are taking turns asking him questions. What type of interview is this?

The most common type of hiring or placement interview is the panel interview.

Bethany must write a formal business report and reveal the results of a year-long study on employee wellness at each of her company's five locations. What type of organizational pattern should she use?

What is the best advice to follow when using texting or instant messaging (IM)in the workplace?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Filters

Exam 15: Essentials of Electrocardiography

Business reports vary in length, purpose, and delivery format.

Businesses now use social media sites to recruit employees.

Rational appeals are associated with reason and intellect, while emotional appeals relate to status, ego, and sensual feelings.

Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

The most important dimension of culture​ is

Which of the following is a psychological barrier to effective listening?

Tables are the most frequently used type of graphic in business reports.

Which of the following statements about social networking in the workplace is most accurate?

After a job interview, you should always send a thank-you note, e-mail, or letter.

It takes skilled persuasion techniques to get most businesses to make adjustments promptly.

List and explain two techniques provided in Ch. 1 to improve your chance of being understood when writing to someone from a different culture.

Identify two ways to use electronic media professionally in the workplace.

A wiki is a website with journal entries on any imaginable topic usually written by one person.

Revise the following sentence to demonstrate direct, concise language: This is to inform you that due to the fact that health care costs are rising, there is a new employee wellness program that will be offered starting on May 1.

Businesses use wikis to ​

What kind of sentence reveals the main idea of a paragraph?

Kevin is being interviewed by a group of people who will be his supervisors and colleagues if he is hired, and they are taking turns asking him questions. What type of interview is this?

The most common type of hiring or placement interview is the panel interview.

Bethany must write a formal business report and reveal the results of a year-long study on employee wellness at each of her company's five locations. What type of organizational pattern should she use?

What is the best advice to follow when using texting or instant messaging (IM)in the workplace?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Filters

The most important dimension of culture is

Businesses use wikis to