Exam 12: The Case Managers Professional Growth and Development

Strategies for successfully dealing with burnout include which of the following? I.Develop supportive professional relationships. II.Insist on a reduction in case load. III.Commit to a regular exercise program. IV.Participate in professional development opportunities. V.Depersonalize relationships with clients. ​

Becky has just been hired as a case manager for the Department of Children's Services. During her first two weeks of work, Becky has felt overwhelmed and has been behind in her paperwork. She is surprised by the large number of clients that she has been assigned, and is not able to complete all of the necessary forms for each client without taking some of her work home with her. Becky is frustrated, and her supervisor, Louis, recognizes her frustration. Louis asks Becky to come to his office for a meeting, and Becky is able to describe her frustrations to Louis. Because Louis has been working for the agency for 15 years, he immediately recognizes the source of Becky's frustration, and reassures her that all she needs is a time-management system. In developing an effective time management system for Becky, Louis might suggest which of the following as a first step? ​

Which of the following is not an important reason for continuing education: ​

Which of the following describes the theory of situational leadership? ​

Which of the following are characteristics of burnout? I.Assertiveness II.Fatigue III.Helplessness IV.Realistic V.Exhaustion VI.       Caring VII.     Stress ​

Which of the following are reasons identified by case managers for the difficulty with managing time effectively? I.The agency's hours of operation. II.The ever-changing bureaucracy. III.The constant need for advocacy. IV.The unpredictability of the workday. ​

Becky has just been hired as a case manager for the Department of Children's Services. During her first two weeks of work, Becky has felt overwhelmed and has been behind in her paperwork. She is surprised by the large number of clients that she has been assigned, and is not able to complete all of the necessary forms for each client without taking some of her work home with her. Becky is frustrated, and her supervisor, Louis, recognizes her frustration. Louis asks Becky to come to his office for a meeting, and Becky is able to describe her frustrations to Louis. Because Louis has been working for the agency for 15 years, he immediately recognizes the source of Becky's frustration, and reassures her that all she needs is a time-management system. Which of the following would be a logical third step in developing an effective time-management system? ​

Which of the following represents the third step in the supervision process: ​

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days. James has been working for New Day for six months, and he has become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release. James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work. In order to improve the working environment, James decides to focus on assertive communication with other case managers and clients. Which of the following areas could James address in his attempt to implement assertive communications? ​

Becky has just been hired as a case manager for the Department of Children's Services. During her first two weeks of work, Becky has felt overwhelmed and has been behind in her paperwork. She is surprised by the large number of clients that she has been assigned, and is not able to complete all of the necessary forms for each client without taking some of her work home with her. Becky is frustrated, and her supervisor, Louis, recognizes her frustration. Louis asks Becky to come to his office for a meeting, and Becky is able to describe her frustrations to Louis. Because Louis has been working for the agency for 15 years, he immediately recognizes the source of Becky's frustration, and reassures her that all she needs is a time-management system. Which of the following would be a logical second step in developing an effective time management system? ​

Relating to others in ways that lead to maximum dialogue and a positive outcome for each participant is called: ​

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days. James has been working for New Day for six months, and he has become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release. James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work. James is beginning to experience burnout. Which of the following are symptoms that indicate burnout for James? I.Few supportive professional relationships II.Difficulties in personal relationships III.Clients who never follow through with treatment IV.Working with clients with chemical dependencies V.Working in an acute care facility ​

Which of the following is not a common reason that case managers are reluctant to become involved in policy advocacy? ​

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days. James has been working for New Day for six months, and he has become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release. James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work. James might benefit from which of the following activities as a way to counter the effects of burnout? I . Participate in relaxing activities. II . Find a different type of employment. III. Attend to minor client changes. IV.End the unsatisfactory personal relationship(s). ​

Which of the following individual client problems represents an  agency-related  advocacy issue? ​

Which of the following contribute to the difficulties case managers often have with managing their time? I.The nature of the work II.The many types of activities required III.The uniqueness of each case IV.The lack of consistent demands on time ​

Which of the following specific skills may help case managers avoid burnout? ​

Becky has just been hired as a case manager for the Department of Children's Services. During her first two weeks of work, Becky has felt overwhelmed and has been behind in her paperwork. She is surprised by the large number of clients that she has been assigned, and is not able to complete all of the necessary forms for each client without taking some of her work home with her. Becky is frustrated, and her supervisor, Louis, recognizes her frustration. Louis asks Becky to come to his office for a meeting, and Becky is able to describe her frustrations to Louis. Because Louis has been working for the agency for 15 years, he immediately recognizes the source of Becky's frustration, and reassures her that all she needs is a time-management system. Which of the following would be a logical final step in developing an effective time-management system? ​