Question 1

Brainstorming is not an effective method of idea gathering.

Accepted Answer

A) True 
 B)False  False

Question 2

To handle killer phrases, recognize them, describe to the group what is happening and then challenge the group to discuss whether the killer phrases are true. Encourage the group to remain open to all ideas.

Accepted Answer

A) True 
 B)False  True

Question 3

Operational decisions are normally made at __________.

Accepted Answer

A)  middle management levels 
B)  first-line levels 
C)  executive levels 
D)  both middle and executive management levels 
A)  middle management levels 
B)  first-line levels 
C)  executive levels 
D)  both middle and executive management levels B

Question 4

List and discuss the methods commonly used in police agencies to make decisions or solve problems.

Accepted Answer

Police agencies commonly use a variety o

Question 5

Managers and supervisors should never make snap decisions.

Accepted Answer

A) True 
 B)False

Question 6

One key element of brainstorming is to allow unlimited time for the generation of ideas.

Accepted Answer

A) True 
 B)False

Question 7

An example of a "killer phrase" would be __________.

Accepted Answer

A)  "You're too radical" 
B)  "It won't work" 
C)  "We haven't ever done it that way before" 
D)  all of these 
A)  "You're too radical" 
B)  "It won't work" 
C)  "We haven't ever done it that way before" 
D)  all of these

Question 8

Many decisions can be effectively made and many problems effectively solved through a twelve-step process.

Accepted Answer

A) True 
 B)False

Question 9

GIGO is __________.

Accepted Answer

A)  a standard in radio communication 
B)  a measurement for computer storage 
C)  garbage in/garbage out 
D)  a gang term for police 
A)  a standard in radio communication 
B)  a measurement for computer storage 
C)  garbage in/garbage out 
D)  a gang term for police

Question 10

Being too quick in deciding is a common thinking trap.

Accepted Answer

A) True 
 B)False

Question 11

Describe vicarious liability and how it relates to civil lawsuits against police departments.

Accepted Answer

Vicarious liability is a legal concept t

Question 12

The ability to use both logic and creativity in problem solving and decision making is called ________________ thinking.

Accepted Answer

The answer of The ability to use both logic and...

Question 13

A consensus decision is __________.

Accepted Answer

A)  an individual opinion 
B)  made democratically 
C)  made by the CEO 
D)  made using no outside input from others 
A)  an individual opinion 
B)  made democratically 
C)  made by the CEO 
D)  made using no outside input from others

Question 14

A common mistake in problem solving and decision making is __________.

Accepted Answer

A)  having an open mind 
B)  openly expressing ideas and true feelings 
C)  making decisions while excited or angry 
D)  using the Delphi technique 
A)  having an open mind 
B)  openly expressing ideas and true feelings 
C)  making decisions while excited or angry 
D)  using the Delphi technique

Question 15

A decision to make a traffic arrest is __________.

Accepted Answer

A)  an operational level decision 
B)  a command decision 
C)  an administrative decision 
D)  none of these 
A)  an operational level decision 
B)  a command decision 
C)  an administrative decision 
D)  none of these

Question 16

Common mistakes in __________ and __________ include spending too much energy on unimportant details and failing to resolve important issues.

Accepted Answer

problem so

Question 17

The questionnaire-based problem-solving technique developed by the Rand Corporation is __________.

Accepted Answer

A)  the Delphi technique 
B)  the participatory decision making 
C)  the force-field analysis 
D)  the groupthink 
A)  the Delphi technique 
B)  the participatory decision making 
C)  the force-field analysis 
D)  the groupthink

Question 18

The nominal group technique is an objective way to achieve consensus on ideas, and is both easy and efficient.

Accepted Answer

A) True 
 B)False

Question 19

The _______________________ is an objective way to achieve consensus on the most effective alternatives by ranking them.

Accepted Answer

nominal gr

Question 20

Which of the following is true of decisions?

Accepted Answer

A)  Few decisions are made on a daily basis. 
B)  Not making a decision is a decision. 
C)  All decisions are legal. 
D)  all of these 
A)  Few decisions are made on a daily basis. 
B)  Not making a decision is a decision. 
C)  All decisions are legal. 
D)  all of these

Brainstorming is not an effective method of idea gathering.

To handle killer phrases, recognize them, describe to the group what is happening and then challenge the group to discuss whether the killer phrases are true. Encourage the group to remain open to all ideas.

Operational decisions are normally made at __________.

List and discuss the methods commonly used in police agencies to make decisions or solve problems.

Managers and supervisors should never make snap decisions.

One key element of brainstorming is to allow unlimited time for the generation of ideas.

An example of a "killer phrase" would be __________.

Many decisions can be effectively made and many problems effectively solved through a twelve-step process.

GIGO is __________.

Being too quick in deciding is a common thinking trap.

Describe vicarious liability and how it relates to civil lawsuits against police departments.

The ability to use both logic and creativity in problem solving and decision making is called ________________ thinking.

A consensus decision is __________.

A common mistake in problem solving and decision making is __________.

A decision to make a traffic arrest is __________.

Common mistakes in and include spending too much energy on unimportant details and failing to resolve important issues.

The questionnaire-based problem-solving technique developed by the Rand Corporation is __________.

The nominal group technique is an objective way to achieve consensus on ideas, and is both easy and efficient.

The _______________________ is an objective way to achieve consensus on the most effective alternatives by ranking them.

Which of the following is true of decisions?

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

Exam 5: Decision Making and Problem Solving

Brainstorming is not an effective method of idea gathering.

To handle killer phrases, recognize them, describe to the group what is happening and then challenge the group to discuss whether the killer phrases are true. Encourage the group to remain open to all ideas.

Operational decisions are normally made at __________.

List and discuss the methods commonly used in police agencies to make decisions or solve problems.

Managers and supervisors should never make snap decisions.

One key element of brainstorming is to allow unlimited time for the generation of ideas.

An example of a "killer phrase" would be __________.

Many decisions can be effectively made and many problems effectively solved through a twelve-step process.

GIGO is __________.

Being too quick in deciding is a common thinking trap.

Describe vicarious liability and how it relates to civil lawsuits against police departments.

The ability to use both logic and creativity in problem solving and decision making is called ________________ thinking.

A consensus decision is __________.

A common mistake in problem solving and decision making is __________.

A decision to make a traffic arrest is __________.

Common mistakes in __________ and __________ include spending too much energy on unimportant details and failing to resolve important issues.

The questionnaire-based problem-solving technique developed by the Rand Corporation is __________.

The nominal group technique is an objective way to achieve consensus on ideas, and is both easy and efficient.

The _______________________ is an objective way to achieve consensus on the most effective alternatives by ranking them.

Which of the following is true of decisions?

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

Common mistakes in and include spending too much energy on unimportant details and failing to resolve important issues.