Question 1

The basic purpose of evaluation is to determine how well an agency is accomplishing its mission and how to make improvements.

Accepted Answer

A) True 
 B)False  True

Question 2

Accreditation by CALEA is voluntary.

Accepted Answer

A) True 
 B)False  True

Question 3

Employee performance interviews need not be private.

Accepted Answer

A) True 
 B)False  False

Question 4

By focusing on __________, we are making statistically educated guesses from a sample of data.

Accepted Answer

inferentia

Question 5

Problems with performance ratings include __________.

Accepted Answer

A)  giving a greater weight to more recent impressions 
B)  rating on personality rather than on task behavior 
C)  both giving a greater weight to more recent impressions and rating on personality rather than on task behavior. 
D)  neither giving a greater weight to more recent impressions nor rating on personality rather than on task behavior 
A)  giving a greater weight to more recent impressions 
B)  rating on personality rather than on task behavior 
C)  both giving a greater weight to more recent impressions and rating on personality rather than on task behavior. 
D)  neither giving a greater weight to more recent impressions nor rating on personality rather than on task behavior

Question 6

Performance evaluations benefit __________.

Accepted Answer

A)  individual officers 
B)  department supervisors 
C)  the organization as a whole 
D)  all of these 
A)  individual officers 
B)  department supervisors 
C)  the organization as a whole 
D)  all of these

Question 7

Formal evaluation _________.

Accepted Answer

A)  is taking care of a situation as it occurs 
B)  is a form of performance appraisal 
C)  is the same as self-appraisal 
D)  eliminates the "halo effect" 
A)  is taking care of a situation as it occurs 
B)  is a form of performance appraisal 
C)  is the same as self-appraisal 
D)  eliminates the "halo effect"

Question 8

Describe three typical forms of inspections and typical performance standards. Discuss their value for law enforcement agencies.

Accepted Answer

Three typical forms of inspections for l

Question 9

Accreditation is the easiest and most cost-effective way of evaluating employees.

Accepted Answer

A) True 
 B)False

Question 10

If an employee is transferred during a rating period, __________.

Accepted Answer

A)  only the first supervisor should do the rating 
B)  only the second supervisor should do the rating 
C)  both supervisors should do a rating 
D)  the rating period should be adjusted to start over on the transfer date 
A)  only the first supervisor should do the rating 
B)  only the second supervisor should do the rating 
C)  both supervisors should do a rating 
D)  the rating period should be adjusted to start over on the transfer date

Question 11

List and discuss the advantages and disadvantages of formal evaluations.

Accepted Answer

Formal evaluations have both advantages

Question 12

Of the following, which is most important during a performance interview?

Accepted Answer

A)  the manager's counseling technique 
B)  the manager's attitude and interest regarding the employee 
C)  the manager's ability to put himself or herself in the role of judge 
D)  all are equally important 
A)  the manager's counseling technique 
B)  the manager's attitude and interest regarding the employee 
C)  the manager's ability to put himself or herself in the role of judge 
D)  all are equally important

Question 13

Managers who provide the most immediate direction of subordinates should do the evaluation.

Accepted Answer

A) True 
 B)False

Question 14

Most citizens want to live in safe, orderly neighborhoods.

Accepted Answer

A) True 
 B)False

Question 15

Community surveys are often a no-win situation because of their cost and lack of citizen participation.

Accepted Answer

A) True 
 B)False

Question 16

List and discuss the various consequences of evaluation.

Accepted Answer

Evaluation can have various consequences

Question 17

Which is not a positive outcome of performance evaluations according to your text?

Accepted Answer

A)  employees understanding their jobs 
B)  ensuring that employees have the necessary training 
C)  critical feedback for both supervisors and subordinates 
D)  all are positive outcomes 
A)  employees understanding their jobs 
B)  ensuring that employees have the necessary training 
C)  critical feedback for both supervisors and subordinates 
D)  all are positive outcomes

Question 18

Where does responsibility lie with regard to inspection of appearance and equipment?

Accepted Answer

A)  each officer 
B)  shift sergeants 
C)  commanders 
D)  chiefs of police 
A)  each officer 
B)  shift sergeants 
C)  commanders 
D)  chiefs of police

Question 19

A high ratio of police officers to citizens demonstrates high-quality police services.

Accepted Answer

A) True 
 B)False

Question 20

__________ must be perceived as a means to determine strengths and weaknesses of individuals as well as programs within an agency and how well each is contributing to total agency efforts.

Accepted Answer

The answer of __________ must be perceived as a means...

The basic purpose of evaluation is to determine how well an agency is accomplishing its mission and how to make improvements.

Accreditation by CALEA is voluntary.

Employee performance interviews need not be private.

By focusing on __________, we are making statistically educated guesses from a sample of data.

Problems with performance ratings include __________.

Performance evaluations benefit __________.

Formal evaluation _________.

Describe three typical forms of inspections and typical performance standards. Discuss their value for law enforcement agencies.

Accreditation is the easiest and most cost-effective way of evaluating employees.

If an employee is transferred during a rating period, __________.

List and discuss the advantages and disadvantages of formal evaluations.

Of the following, which is most important during a performance interview?

Managers who provide the most immediate direction of subordinates should do the evaluation.

Most citizens want to live in safe, orderly neighborhoods.

Community surveys are often a no-win situation because of their cost and lack of citizen participation.

List and discuss the various consequences of evaluation.

Which is not a positive outcome of performance evaluations according to your text?

Where does responsibility lie with regard to inspection of appearance and equipment?

A high ratio of police officers to citizens demonstrates high-quality police services.

__________ must be perceived as a means to determine strengths and weaknesses of individuals as well as programs within an agency and how well each is contributing to total agency efforts.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Challenges in Managing for the Future

Filters

Exam 16: Measuring Performance: Assessment and Evaluation

The basic purpose of evaluation is to determine how well an agency is accomplishing its mission and how to make improvements.

Accreditation by CALEA is voluntary.

Employee performance interviews need not be private.

By focusing on __________, we are making statistically educated guesses from a sample of data.

Problems with performance ratings include __________.

Performance evaluations benefit __________.

Formal evaluation _________.

Describe three typical forms of inspections and typical performance standards. Discuss their value for law enforcement agencies.

Accreditation is the easiest and most cost-effective way of evaluating employees.

If an employee is transferred during a rating period, __________.

List and discuss the advantages and disadvantages of formal evaluations.

Of the following, which is most important during a performance interview?

Managers who provide the most immediate direction of subordinates should do the evaluation.

Most citizens want to live in safe, orderly neighborhoods.

Community surveys are often a no-win situation because of their cost and lack of citizen participation.

List and discuss the various consequences of evaluation.

Which is not a positive outcome of performance evaluations according to your text?

Where does responsibility lie with regard to inspection of appearance and equipment?

A high ratio of police officers to citizens demonstrates high-quality police services.

__________ must be perceived as a means to determine strengths and weaknesses of individuals as well as programs within an agency and how well each is contributing to total agency efforts.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Challenges in Managing for the Future

Filters