Exam 11: Complaints, Grievances and Conflict

Complaints that should be accepted include those from __________.

A complaint may be __________.

When a complaint is made in which the act did not occur or the complaint/grievance was false, it is often referred to as __________________.

Concerning the grievance process, __________.

It is not advised to have senior officers investigate junior officers because __________.

Most minor complaints are investigated by __________.

Complaints can be reduced through __________.

The National Association of Police Organizations provides legal resources to police defendants and their attorneys.

Complaints may not be accepted by mail or over the phone.

If investigative facts are insufficient to support an accusation, the complaint or grievance is __________.

Complaints handled inappropriately often become _________________.

People who are arrested may file a complaint with the police department.

The process of dispute resolution in which one or more impartial third parties intervenes in a conflict or dispute with the consent of the participants and assists them in negotiating a consensual and informed agreement is called _______________.

Civilian review boards typically have the power to impose disciplinary sanctions on officers involved in complaints.

Grievances can be against __________.

Which of the following is not a minimum standard for adjudication according to your text?

Officers most likely to receive complaints against them were __________.