Exam 5: Business Communication: Creating and Delivering Messages that Matter

A(n)_________ is a preconception about members of a particular group.

In the context of communication barriers, _________ range from a document that looks like a wall of type, to a room that's freezing cold.

Which of the following should ideally be followed in one's presentation?

Identify a true statement about business communication.

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?

The number of key ideas covered in the body of a presentation should be:

Good business writing flows naturally like spoken language. To strike the right tone for any message it is important that an individual:

In the context of communication barriers, _________ include everything from how you greet colleagues and establish eye contact to how you handle disagreement, eat business meals, and make small talk at meetings.

Who among the following is least likely to spend most of their time listening?

During the English class, Ingrid was having difficulty paying attention to the presentation given by his professor as the classroom was too cold and his table was creaking. In this case, the cold and the table are both _____ to communication.