Exam 8: Performance Management and the Employee Appraisal Process

Because the appraisal interview is for developmental purposes, the interviewer rather than the employee should spend the majority of the time sharing information.

A waitress's performance is appraised on the basis of the quality of the food she delivers to the table. What is this an example of?

What advantage do peer appraisals have over other types of appraisals?

Criterion contamination occurs when correlations between two raters of an employee are inconsistent.

TQM concerns have led to the increased use of which of the following?

Behavioural methods are often useful for providing employees with developmental feedback.

Which of the following best describes a behaviourally anchored rating scale?

Administrative purposes for performance appraisal include documenting personnel decisions and identifying individual training needs.

Why are appraisal interviews important? What are some guidelines for effectiveness?

The appraisal interview should be divided into two sessions. Which of the following best describes what those two sessions should contain?

"Management-by-objectives" is one of the best performance appraisal approaches to use if a company's production system is surrounded by uncertainty and variability.

Managers often first assume poor performance of subordinates is due to which of the following?

Measurable and quantifiable performance objectives are requirements for a successful MBO program.

Which of the following is an accurate listing of the factors that affect performance?

Which of the following is a major advantage of a behaviourally anchored rating scale?

Developmental approaches to performance appraisal recognize that a manager's purpose is to improve job behaviours, not just evaluate past performance.

The similar-to-me error, like contrast, results in less-than-accurate performance ratings, but would not be considered discriminatory.

Which rating format uses three specific behavioural descriptions relevant to each trait and then asks supervisors to evaluate whether an employee's behaviour is better than, equal to, or worse than the standard for each behaviour?

A significant weakness of 360-degree appraisal is the complexity associated with combining all the responses.

If a performance standard is found to be stable or consistent over time, it is said to be which of the following?