Exam 14: Enterprise Computing

Utility computing often is used in research environments, such as climate research and life science problems.

____________________ occurs when retailers use the Web to sell their products or services.

A(n) ____ is a combination of databases, software, and procedures that organizes and allows access to various forms of documents and other files, including images and multimedia content.

____ is the use of computers to control production equipment.

Organizing is an activity performed by managers that includes ____.

A(n) ____ is an information system that captures and processes data from day-to-day business activities.

Figure 14-4 As shown in Figure 14-4, ____________________ provides centralized, integrated software applications to help manage and coordinate the ongoing activities of the functional units of an enterprise.

An alternative to maintaining an alternate computer facility is to enter into a(n) ____________________ with another firm, where one firm provides space and sometimes equipment to the other in case of a disaster.

____ systems manage information about customers, interactions with customers, past purchases, and interests.

____ is a measure of how well computer hardware, software, or an information system can grow to meet increasing performance demands.

A TPS program routes customer telephone calls to the most appropriate support person depending on the identity of the customer or responses the customer gives to prompts.

Figure 14-4 The ERP system (examples shown in Figure 14-4) installed at each company must be customized to match the business requirements of the enterprise.

A(n) ____________________ is a set of hardware, software, data, people, and procedures that works together to produce information.

Explain in detail what a decision support system (DSS) is.

All employees, including managers, in a company need accurate information to perform their jobs effectively.

Explain what an expert system is, including a definition of the terms knowledge base and inference rules in the explanation

____, such as accountants, engineers, and other professionals, include individuals whose jobs center on the collection, processing, and application of information.

Figure 14-1 In the calendar in Figure 14-1, showing a backup method strategy for a month, a(n) ____, sometimes called an archival backup, copies all of the files in a computer.

When customers make a purchase with a credit card, they are interacting with a(n) ____.

An information system must share information, or have ____, with other information systems within an enterprise.