Question 1

Which key consideration is critical when upgrading an application in your ACP 4200 system?

Accepted Answer

A)  Ensuring that the application server is able to contact http://support.avaya.com 
B)  Validating the customer lifecycle workbook information and updating any undocumented changes that were made 
C)  Ensuring that you have the latest VSP software installed 
D)  Checking the IP Template for the application information and updating it with any changes made to the application 
A)  Ensuring that the application server is able to contact http://support.avaya.com 
B)  Validating the customer lifecycle workbook information and updating any undocumented changes that were made 
C)  Ensuring that you have the latest VSP software installed 
D)  Checking the IP Template for the application information and updating it with any changes made to the application

Question 2

A support engineer has completed the upgrade of a PodFX 3.1 system to ACP 4200 4.0. What should the engineer do with Virtual Machine snapshots that were created during the upgrade process?

Accepted Answer

A)  The VM snapshots should be backed up to external storage and deleted immediately. 
B)  The VM snapshots should be deleted immediately. 
C)  The VM snapshots should be deleted within 72 hours of the verified, successful completion of the upgrade process. 
D)  The VM snapshots should be left as they are as a backup of the upgrade process. 
A)  The VM snapshots should be backed up to external storage and deleted immediately. 
B)  The VM snapshots should be deleted immediately. 
C)  The VM snapshots should be deleted within 72 hours of the verified, successful completion of the upgrade process. 
D)  The VM snapshots should be left as they are as a backup of the upgrade process.

Question 3

A support engineer is upgrading a PodFX 3.1 system to ACP 4200 4.0. When upgrading the HPE server firmware, the support engineer uses the iLO web interface's remote console to run the update tool. After several minutes, the engineer notices that the remote console does not show any display, and in the lower left-hand corner it displays "No Video". Which statement describes the action that the engineer would take?

Accepted Answer

A)  Using the iLO web interface, disable the server's screen saver function. 
B)  Using the iLO web interface, power on the server using the Power On: Momentary Press button. 
C)  Using the iLO web interface, reboot the server using the Power Cycle: Server Reboot option. 
D)  Use the remote control when it reappears after the server automatically reboots. 
A)  Using the iLO web interface, disable the server's screen saver function. 
B)  Using the iLO web interface, power on the server using the Power On: Momentary Press button. 
C)  Using the iLO web interface, reboot the server using the Power Cycle: Server Reboot option. 
D)  Use the remote control when it reappears after the server automatically reboots.

Question 4

Which command will verify VSP adjacencies?

Accepted Answer

A)  set isis adjacencies 
B)  show isis adjacencies 
C)  show isis routes 
D)  show ospf routes 
A)  set isis adjacencies 
B)  show isis adjacencies 
C)  show isis routes 
D)  show ospf routes

Question 5

A support engineer is tasked with upgrading a CPOD 2.1 system to ACP 4200 4.0. Which statement about the upgrade process is true?

Accepted Answer

A)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, and a direct upgrade path is supported. 
B)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported only if the Rack enclosure is replaced with a new 48 Inch Deep Model. 
C)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is not supported. 
D)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, but a direct upgrade path is only partially supported. 
A)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, and a direct upgrade path is supported. 
B)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported only if the Rack enclosure is replaced with a new 48 Inch Deep Model. 
C)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is not supported. 
D)  Upgrading a CPOD 2.1 system to ACP 4200 4.0 is supported, but a direct upgrade path is only partially supported.

Question 6

You notice that Orchestrator is unable to automatically discover a new HP DL360 G10 Server that has been added to the ACP. What could be causing this problem?

Accepted Answer

A)  The Server has not been configured to send SNMP traps and Syslog messages to Orchestrator. 
B)  The Server's firmware has not been patched with the HotFix needed to reply to Orchestrator's discovery messages. 
C)  Orchestrator's auto-discovery schedule has been left disabled by default. 
D)  This is expected as Orchestrator does not automatically discover new devices. 
A)  The Server has not been configured to send SNMP traps and Syslog messages to Orchestrator. 
B)  The Server's firmware has not been patched with the HotFix needed to reply to Orchestrator's discovery messages. 
C)  Orchestrator's auto-discovery schedule has been left disabled by default. 
D)  This is expected as Orchestrator does not automatically discover new devices.

Question 7

What is the first step in upgrading the VSP switches in an Avaya ACP 4200?

Accepted Answer

A)  Verify redundancy is active. 
B)  Power down secondary device. 
C)  Verify connectivity to NTP server. 
D)  Disable Telnet access. 
A)  Verify redundancy is active. 
B)  Power down secondary device. 
C)  Verify connectivity to NTP server. 
D)  Disable Telnet access.

Question 8

An ESXi Host server has been replaced due to a fault. To provide for this replacement, which portion of the Lifecycle Workbook needs to be updated?

Accepted Answer

A)  Power Cord Wiring 
B)  Serial Numbers 
C)  Network Data 
D)  Switch Wiring 
A)  Power Cord Wiring 
B)  Serial Numbers 
C)  Network Data 
D)  Switch Wiring

Question 9

What would a support engineer expect to find when using MSC to support, troubleshoot and maintain the ACP 4200 4.0?

Accepted Answer

A)  All current and previous license files 
B)  Software library store 
C)  Pod Upgrade Manager (PUM) 
D)  VMware vSphere client application for VMware 6.5 
A)  All current and previous license files 
B)  Software library store 
C)  Pod Upgrade Manager (PUM) 
D)  VMware vSphere client application for VMware 6.5

Question 10

A support engineer logs into the System Manager (SMGR) application on an ACP 4.0 system with the intention of checking Orchestrator warning messages for the Nimble Storage system. The engineer is unable to see the Orchestrator link in SMGR. What is causing this problem?

Accepted Answer

A)  The engineer's SMGR account has insufficient access privileges to launch Orchestrator. 
B)  The Orchestrator link is labeled as Nagios in ACP 4.0. 
C)  The Orchestrator link was removed from SMGR as part of the upgrade of the system to ACP 4.0. 
D)  The engineer should connect to Orchestrator directly and not via SMGR. 
A)  The engineer's SMGR account has insufficient access privileges to launch Orchestrator. 
B)  The Orchestrator link is labeled as Nagios in ACP 4.0. 
C)  The Orchestrator link was removed from SMGR as part of the upgrade of the system to ACP 4.0. 
D)  The engineer should connect to Orchestrator directly and not via SMGR.

Question 11

Which feature in Avaya Orchestrator allows a support engineer to select the management protocols and credentials of the equipment that is to be monitored within the ACP 4200?

Accepted Answer

A)  Monitoring Setup 
B)  Orchestrator Security Center 
C)  Device and Credentials Editor 
D)  ACP Configuration Wizard 
A)  Monitoring Setup 
B)  Orchestrator Security Center 
C)  Device and Credentials Editor 
D)  ACP Configuration Wizard

Question 12

A support engineer is tasked with working on an ACP 4200 4.0 system. Which three pieces of equipment would the engineer expect to find in the rack that will differentiate the system from an earlier release of PodFx 3.X or CPOD 2.X? (Choose three.)

Accepted Answer

A)  Dell R601 Servers 
B)  VSP 4824 
C)  HP Nimble Storage CS1000 
D)  HP Proliant DL360 G10 Servers 
E)  VSP 7254 
A)  Dell R601 Servers 
B)  VSP 4824 
C)  HP Nimble Storage CS1000 
D)  HP Proliant DL360 G10 Servers 
E)  VSP 7254

Question 13

Before starting the vCenter Server Appliance from 6.0 to 6.5, which Cluster feature needs to be disabled?

Accepted Answer

A)  vSphere HA 
B)  vSphere DRS 
C)  vSphere vMotion 
D)  vSphere HA heartbeat datastore 
A)  vSphere HA 
B)  vSphere DRS 
C)  vSphere vMotion 
D)  vSphere HA heartbeat datastore

Question 14

As part of the upgrade of a PodFX 3.1 system to ACP 4200 4.0, a support engineer is tasked with upgrading the ESXi hosts to VMware ESXi 6.5. Where would the engineer obtain the necessary upgrade files?

Accepted Answer

A)  From the Avaya support website 
B)  From the VMware support website 
C)  From the ACP 4.0 Upgrade DVD media 
D)  From the HP support website 
A)  From the Avaya support website 
B)  From the VMware support website 
C)  From the ACP 4.0 Upgrade DVD media 
D)  From the HP support website

Question 15

A support engineer logs into Avaya Orchestrator and clicks on the Service Availability icon for the Power Supply of a G450 device. What information is the engineer looking for?

Accepted Answer

A)  The current state of the power supply (OK, Warning, Unknown or Critical). 
B)  The amount power (in Watts) that the power supply is using. 
C)  A percentage breakdown of the state of the power supply (OK, Warning, Unknown or Critical) over a period of time. 
D)  A list of other services that are available for the G450 device. 
A)  The current state of the power supply (OK, Warning, Unknown or Critical). 
B)  The amount power (in Watts) that the power supply is using. 
C)  A percentage breakdown of the state of the power supply (OK, Warning, Unknown or Critical) over a period of time. 
D)  A list of other services that are available for the G450 device.

Question 16

A PodFX system is being upgraded to ACP 4.0 and Avaya Orchestrator needs to have an IP address assigned. What would Avaya recommend for Orchestrator's IP address?

Accepted Answer

A)  Assign an unused IP address in the Management VLAN range for the Orchestrator. 
B)  Re-use the PVM IP address for Orchestrator. 
C)  Re-use the VPFM IP addresses for Orchestrator. 
D)  There is no recommendation on which IP address to use for Orchestrator. 
A)  Assign an unused IP address in the Management VLAN range for the Orchestrator. 
B)  Re-use the PVM IP address for Orchestrator. 
C)  Re-use the VPFM IP addresses for Orchestrator. 
D)  There is no recommendation on which IP address to use for Orchestrator.

Question 17

Which two statements are considered backup strategy best practices? (Choose two.)

Accepted Answer

A)  Create backups of the ACP 4200 system on the storage system inside the pod. 
B)  Do not backup to the ACP 4200 itself, backup to an external location. 
C)  No backups need to be made as the systems in ACP 4200, and the Pod are already reliable. 
D)  VMware snapshots are recommended for virtual appliance backups. 
E)  Determine business continuity, compliance, and regulatory considerations. 
A)  Create backups of the ACP 4200 system on the storage system inside the pod. 
B)  Do not backup to the ACP 4200 itself, backup to an external location. 
C)  No backups need to be made as the systems in ACP 4200, and the Pod are already reliable. 
D)  VMware snapshots are recommended for virtual appliance backups. 
E)  Determine business continuity, compliance, and regulatory considerations.

Question 18

What does it mean when a support engineer clicks on the Latest Alerts link in Orchestrator and finds that there are no alerts listed?

Accepted Answer

A)  There are no Hosts or Services that have been in Warning or Critical state in the past 7 days. 
B)  There are no Hosts or Services that have been in Warning or Critical state in the past 24 hours. 
C)  There are no Hosts or Services that have been in Warning or Critical state in the past 4 hours. 
D)  There are no Hosts or Services that are currently in Warming or Critical state. 
A)  There are no Hosts or Services that have been in Warning or Critical state in the past 7 days. 
B)  There are no Hosts or Services that have been in Warning or Critical state in the past 24 hours. 
C)  There are no Hosts or Services that have been in Warning or Critical state in the past 4 hours. 
D)  There are no Hosts or Services that are currently in Warming or Critical state.

Question 19

Service warning alarms are being received by Orchestrator indicating that Port 27 on VSP 4850-1 is down. How would a support engineer determine the equipment that is connected to this port?

Accepted Answer

A)  Network Diagram in the Lifecycle Workbook 
B)  Switch Wiring tab in the Lifecycle Workbook 
C)  ACP Installation Guide 
D)  Physical inspection 
A)  Network Diagram in the Lifecycle Workbook 
B)  Switch Wiring tab in the Lifecycle Workbook 
C)  ACP Installation Guide 
D)  Physical inspection

Question 20

Which equipment is standard in a new ACP 4200 4.0?

Accepted Answer

A)  IP 7254 
B)  VSP 4850 
C)  IP 8284 
D)  VSP 7024 
A)  IP 7254 
B)  VSP 4850 
C)  IP 8284 
D)  VSP 7024

Which key consideration is critical when upgrading an application in your ACP 4200 system?

A support engineer has completed the upgrade of a PodFX 3.1 system to ACP 4200 4.0. What should the engineer do with Virtual Machine snapshots that were created during the upgrade process?

Which command will verify VSP adjacencies?

A support engineer is tasked with upgrading a CPOD 2.1 system to ACP 4200 4.0. Which statement about the upgrade process is true?

You notice that Orchestrator is unable to automatically discover a new HP DL360 G10 Server that has been added to the ACP. What could be causing this problem?

What is the first step in upgrading the VSP switches in an Avaya ACP 4200?

An ESXi Host server has been replaced due to a fault. To provide for this replacement, which portion of the Lifecycle Workbook needs to be updated?

What would a support engineer expect to find when using MSC to support, troubleshoot and maintain the ACP 4200 4.0?

A support engineer logs into the System Manager (SMGR) application on an ACP 4.0 system with the intention of checking Orchestrator warning messages for the Nimble Storage system. The engineer is unable to see the Orchestrator link in SMGR. What is causing this problem?

Which feature in Avaya Orchestrator allows a support engineer to select the management protocols and credentials of the equipment that is to be monitored within the ACP 4200?

A support engineer is tasked with working on an ACP 4200 4.0 system. Which three pieces of equipment would the engineer expect to find in the rack that will differentiate the system from an earlier release of PodFx 3.X or CPOD 2.X? (Choose three.)

Before starting the vCenter Server Appliance from 6.0 to 6.5, which Cluster feature needs to be disabled?

As part of the upgrade of a PodFX 3.1 system to ACP 4200 4.0, a support engineer is tasked with upgrading the ESXi hosts to VMware ESXi 6.5. Where would the engineer obtain the necessary upgrade files?

A support engineer logs into Avaya Orchestrator and clicks on the Service Availability icon for the Power Supply of a G450 device. What information is the engineer looking for?

A PodFX system is being upgraded to ACP 4.0 and Avaya Orchestrator needs to have an IP address assigned. What would Avaya recommend for Orchestrator's IP address?

Which two statements are considered backup strategy best practices? (Choose two.)

What does it mean when a support engineer clicks on the Latest Alerts link in Orchestrator and finds that there are no alerts listed?

Service warning alarms are being received by Orchestrator indicating that Port 27 on VSP 4850-1 is down. How would a support engineer determine the equipment that is connected to this port?

Which equipment is standard in a new ACP 4200 4.0?

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Exam 9: Avaya Aura Call Center Elite Support

Which key consideration is critical when upgrading an application in your ACP 4200 system?

A support engineer has completed the upgrade of a PodFX 3.1 system to ACP 4200 4.0. What should the engineer do with Virtual Machine snapshots that were created during the upgrade process?

Which command will verify VSP adjacencies?

A support engineer is tasked with upgrading a CPOD 2.1 system to ACP 4200 4.0. Which statement about the upgrade process is true?

You notice that Orchestrator is unable to automatically discover a new HP DL360 G10 Server that has been added to the ACP. What could be causing this problem?

What is the first step in upgrading the VSP switches in an Avaya ACP 4200?

An ESXi Host server has been replaced due to a fault. To provide for this replacement, which portion of the Lifecycle Workbook needs to be updated?

What would a support engineer expect to find when using MSC to support, troubleshoot and maintain the ACP 4200 4.0?

A support engineer logs into the System Manager (SMGR) application on an ACP 4.0 system with the intention of checking Orchestrator warning messages for the Nimble Storage system. The engineer is unable to see the Orchestrator link in SMGR. What is causing this problem?

Which feature in Avaya Orchestrator allows a support engineer to select the management protocols and credentials of the equipment that is to be monitored within the ACP 4200?

A support engineer is tasked with working on an ACP 4200 4.0 system. Which three pieces of equipment would the engineer expect to find in the rack that will differentiate the system from an earlier release of PodFx 3.X or CPOD 2.X? (Choose three.)

Before starting the vCenter Server Appliance from 6.0 to 6.5, which Cluster feature needs to be disabled?

As part of the upgrade of a PodFX 3.1 system to ACP 4200 4.0, a support engineer is tasked with upgrading the ESXi hosts to VMware ESXi 6.5. Where would the engineer obtain the necessary upgrade files?

A support engineer logs into Avaya Orchestrator and clicks on the Service Availability icon for the Power Supply of a G450 device. What information is the engineer looking for?

A PodFX system is being upgraded to ACP 4.0 and Avaya Orchestrator needs to have an IP address assigned. What would Avaya recommend for Orchestrator's IP address?

Which two statements are considered backup strategy best practices? (Choose two.)

What does it mean when a support engineer clicks on the Latest Alerts link in Orchestrator and finds that there are no alerts listed?

Service warning alarms are being received by Orchestrator indicating that Port 27 on VSP 4850-1 is down. How would a support engineer determine the equipment that is connected to this port?

Which equipment is standard in a new ACP 4200 4.0?

Avaya Aura Contact Center Administration

Avaya Aura Contact Center Implementation Exam

Avaya Aura Contact Center Multimedia Implementation Exam

Avaya Aura Core Components Integration

Avaya Equinox Solution with Avaya Aura Collaboration Applications Integration

Avaya Aura Core Components Support Exam

Avaya Equino Solution with Avaya Aura Collaboration Applications Support Exam

Avaya Aura Call Center Elite Implementation Exam

Avaya Converged Platform Integration

Avaya Converged Platform Support

Avaya IP Office Platform Basic Integration and Configuration

Avaya IP Office Platform Configuration and Maintenance Exam

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