Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

This question contains two parts;be sure to answer both.First,describe the relationship between the amount of conflict in a department or organization and that department or organization's performance.At what level of conflict is performance maximized? Second,suppose that you are the manager of a store that sells medical supplies for the handicapped or infirm.You see three major sources of conflict at the store: (1)many of the staff members who work the front desk do not like one another, (2)those who stock the shelves and work with the customers are resentful that they are not paid more,and (3)all employees are required to work nights and weekends,which cuts into their family and personal time.Explain how you would manage each source of conflict.

A group is defined as two or more freely interacting individuals who share norms,share goals,and have a common identity.

Groups that make it through storming generally do so because

A _______ is a small group of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

An example of a maintenance role is an initiator,someone who suggests new goals or ideas.

Workplace performance is maximized when

Which of the following is not one of the five stages of team development?

What are the differences between groups and teams?

Depak's team was not making much progress on defining a new production process.Nicole was being very uncooperative.She did not agree with Depak's direction,and she has not completed her tasks.This team is in what stage of group development?

The question that individuals ask during the norming stage of group development is

Levi led a team that has just finished up a very challenging research project that will assist management in developing long-range plans.Despite the stress of the past few months,most participants seem sad it's over.Now Levi should

This question contains two parts;be sure to answer both.First,define conflict and distinguish between dysfunctional conflict (bad)and functional conflict (good).Second,imagine that you manage a high-volume bar/restaurant with many different types of employees: servers,hosts and hostesses,bartenders,bussers,cooks,porters,and so on.Explain two types of dysfunctional conflict that you might encounter in the restaurant,as well as two types of functional conflict.How would you resolve the dysfunctional conflict and use the functional conflict to the advantage of the employees and the restaurant?

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic,and total clothing sales volume among all salespeople increased significantly,the company

When parties to a conflict have deeply rooted,opposing value systems,collaboration is inappropriate for resolving the conflict.

In which of the following conditions should constructive conflict be stimulated?

Which of the following is not a reason why group or team members typically enforce norms?

The question the group is asking during the forming stage of group development is

The principal by-product of the norming stage of team development is

This question contains two parts;be sure to answer both.First,explain the conflict-handling styles a manager might adopt and the circumstances under which each style is appropriate.Next,imagine that you run a small diner that serves breakfast and lunch.A major company,with thousands of employees,has moved into the neighborhood.You need to open your diner two hours earlier each day (at 5 a.m.instead of 7 a.m. ),but the staff is unwilling to come into work so early,and many have refused to do so.Which method would you use to manage the conflict? Explain the rationale for your solution.