Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service.By enforcing its norms for exceptional customer service,Nordstrom is seeking

Dysfunctional conflict is sometimes called ______ conflict.

When using a self-managed team,a manager should

A team composed of people from different departments who are pursuing a common objective is called a _____.For example,ToysRUs may bring together employees from manufacturing,design,sales,marketing,and market research to brainstorm new board games for adults.

This question contains two parts;be sure to answer both.First,name at least four of the major considerations when building a group into an effective team.Next,imagine that you are building a team of eight people who will design a new type of baby stroller with a built-in entertainment system that will allow the baby to watch videos.Explain how you would apply each of these considerations as you build your team.

Which of the following is a source of intergroup conflict in the workplace?

Rebecca asked Gavin,one of her team members,to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state.This is an example of the use of

When issues causing conflict are trivial,or when emotions are high and cooling off would be helpful,which conflict-handling style is preferable?

________ is defined as reciprocal faith in others' intentions and behaviors.

This question contains two parts;be sure to answer both.First,what is punctuated equilibrium? Second,explain how the development of car-sharing services in major urban areas,such as ZipCar,punctuated the equilibrium for well-established car-rental companies like Hertz and Avis.(With ZipCar,people pay a monthly fee to join the service;they can then reserve cars by the hour or by the day,and pick them up in convenient locations.The process is much easier,with much less hassle,than going through a traditional car-rental company. )

A self-managed team is designed to include members from different areas within an organization,such as finance,operations,and sales.

Members of a team develop their ______ based on the expectations of the team,of the organization,and of themselves.

Paige missed another deadline and her boss,Linda,is very upset.She will have to explain to the client again why the project is behind.Linda thinks she may say something she'll regret if she talks to Paige about this now,so she decides to wait a while.Linda is using the ______ conflict-handling style.

Administrative oversight given to self-managed teams does not typically include

When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers,and in three years had record profits,the company

During the forming stage of a group or team,the leader should

Self-managed teams are groups of workers who have been given ______ for their task domains.

Larry proposed the purchase of a new Epson copier to his boss.Amir said that he has always used and liked Xerox copiers,but when he thinks about it later,he realizes he does not really feel strongly about the brand of copy machine used in the office.Amir should probably adopt a(n)______ conflict-handling style when trying to resolve this matter with Larry.

Stephen and Tyler went to the same college,and they have never liked each other.Stephen thinks Tyler is a loudmouth,while Tyler thinks Stephen is arrogant and self-impressed.If Stephen and Tyler end up working for the same company,they are likely to experience a multicultural conflict.

At Allen and Thomas Architects,a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized.What type of work team is this group?