Exam 5: Vehicle, Customer, and Service Information

Which of these can be used in arriving at flat rate servicing costs?

Repair orders are _______ that can be used as evidence in the event of a lawsuit.

Service information programs are computer applications used to provide technical information for the repair and maintenance of vehicles.

Most vehicle manufacturers offer service information online through ________________ subscriptions.

Technician A states that a recall is carried forward in case an issue in servicing is reported. Technician B states that recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle. Who is correct?

Technician A says vehicle information numbers (VINs) are unique identifiers for each vehicle produced. Technician B says VINs are made up of 21 characters. Who is correct?

The ______ lists the type of coolant installed in the cooling system.

Parts manuals are produced for all makes and models of vehicles and are essentially a catalog of all the parts that make up a vehicle.

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

Which of the following is an example of a mandatory recall?

_______ are the modern-day version of parts manuals.

When performing a service repair using service campaign information, it is not necessary to fill in the required documentation as required in shop policies.

Technician A says that the ATSG provides online and in-person training. Technician B says that ATRA provides inline and in-person training. Who is correct?

There are two different, but essentially compatible, 17-character VIN standards: the North American VIN system and the ISO Standard 3779.

To identify the correct part, the technician will need to know _______.

Tech A says that reviewing service history is an important part of diagnosis. Tech B says that "cost" is one of the 3 Cs. Who is correct?

Which of the following is LEAST likely to be used as a keyword to search for information in an electronic service information system?

Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained?

Technician A says typical shop manuals will not be broken down into a number of sections that relate to systems within the vehicle. Technician B says a typical shop manual page will not have steps and diagrams or pictures to aid the technician. Who is correct?

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?