Exam 5: Vehicle, Customer, and Service Information

________ are produced by vehicle manufacturers and specify the procedures to maintain, repair, and diagnose their vehicles.

Before making changes to the estimated cost of repair, you need to receive and document the customer's approval of the additional repair cost.

Tech A says that TSBs are typically updates to the owner's manual. Tech B says that TSBs are generally updated information on model changes that do not affect the technician. Who is correct?

Most vehicle manufacturers offer service information online through ________________ subscriptions.

Tech A says that the cause of the customer concern should be recorded on the repair order. Tech B says that as long as you replace at least one part on a vehicle with a problem, you don't need to verify the repair. Who is correct?

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?

Which of the following is LEAST likely to be used as a keyword to search for information in an electronic service information system?

Technician A says that to use a service information program, you may be required to log in to the computer and the service information program. Technician B says make sure you have the username and login available before you start. Who is correct?

Automotive service manuals come in two types: ________ and ________.

Customer pay time is the amount of time a customer would be billed for and is usually 20 - 40% longer than warranty time.

Technician A states that flat rate servicing costs are usually derived from a labor guide. Technician B states that labor guides list how much time will be involved in performing a standard repair. Who is correct?

_______ is extra time needed to deal with situations that occur on a relatively common basis, such as vehicle-installed options that are not common to all vehicles, like wheel locks.

The cost of gas and consumables you used to service the vehicle are needed to work out the total cost of vehicle service.

Technician A says that aftermarket transmission manuals can save a technician valuable time when servicing a transmission. Technician B says that it is recommended a technician start a binder for each transmission model to collect valuable service information, service bulletins, and articles. Who is correct?

Technician A states that recalls are called for by a manufacturer only when enforced by law. Technician B states that manufacturers may choose to voluntarily conduct a recall to ensure the safe operation of the vehicle. Who is correct?

Which of the following are available to supplement the manufacturer's service information to repair automatic transmission repairs?

VIN stands for ______.

All of the following statements about a parts program are true except:

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?

Technician A says that the service history can provide valuable information to the technician conducting repairs. Technician B says that the service history can provide a potential buyer of a used vehicle with an indication of how the vehicle was maintained. Who is correct?