Exam 5: Vehicle, Customer, and Service Information

Flat rate servicing costs are usually derived from a labor guide.

Technician A says computer databases are used to input and retrieve customer information for billing, warranty work, and other information. Technician B says that dealerships have access to manufacturer databases for the purpose of accessing warranty information. Who is correct?

An ATSG manual is available in print or download.

The information found in shop manuals provides a systematic procedure and identifies ________, safety precautions, and specifications relevant to the task.

A(n) ________ can be set up to handle all payments related to a customer or to a company that uses your service for a number of vehicles.

The service history of a vehicle is typically recorded in the:

ATGS manuals can help a technician identify all of the thrust bearings and valve springs by providing scaled down images.

To work out the total cost of an automotive service, you need to know:

A technical service bulletin may provide information on all of the following except:

Service history can be used to determine warranty eligibility.

All of the following statements about a parts program are true except:

Tech A says that service information programs are extremely helpful, as the technician can use a laptop at the vehicle for quick access to repair procedures. Tech B says that fault from the factory within the airbag system would likely trigger a recall. Who is correct?

A typical repair order should include which of the following?

A critical change in the procedure that bleeds air from the cooling system is needed to resolve overheating concerns. Technician A states that in this situation, the manufacturer would issue a service bulletin explaining the problem. Technician B states that this can be done by the shop itself. Who is correct?

In the VIN, which character designates the model year of the vehicle?

Most parts systems contain help menus or training guides with examples.

A critical change in the procedure that bleeds air from the cooling system is needed to resolve overheating concerns. Technician A states that in this situation, the manufacturer would issue a service bulletin explaining the problem. Technician B states that this can be done by the shop itself. Who is correct?

Technician A says computer databases are used to input and retrieve customer information for billing, warranty work, and other information. Technician B says that dealerships have access to manufacturer databases for the purpose of accessing warranty information. Who is correct?

Vehicle security PIN codes can be found in the:

Which of the following is an example of a mandatory recall?