Exam 5: Vehicle, Customer, and Service Information

Manuals from the Automatic Transmission Service Group are written for a specific transmission.

Shop manuals are organized according to ________ and have indexes for quick referencing.

What does the sixth character of the VIN denote?

________ are the modern-day version of parts manuals.

Technician A says that all dealership repair history is stored on a manufacturer's server. Technician B says that dealer service history and information is available to all dealerships. Who is correct?

No two vehicles have the same VIN.

The production date is the date of manufacture by ________ and ________.

Service history should be compared to the manufacturer's scheduled maintenance requirements to determine any discrepancies.

Usually, all costs associated with the recall are paid for by the:

As an automotive technician, you should locate where special service messages, service campaigns and recalls, vehicle/service warranty applications, and service interval recommendations can be accessed in your repair facility.

The vehicle identification number (VIN) should be referenced when using a shop manual.

When using an automotive parts program, diagrams of each part are shown along with a________, which is a unique identifying number for that particular part.

Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained from this registration?

A keyword search may also be available using a service information computer application program.

Which of the following is a type of shop manual?

There are two different, but essentially compatible, 17-character VIN standards: ________ and ________.

In a North American VIN, the _______ character is the country of origin.

The ______ character tells you the assembly plant or factory where the vehicle was put together.

__________ is a complete list of all of the services and repairs that have been performed on a vehicle.

When using an automotive parts program, diagrams of each part are shown along with a________, which is a unique identifying number for that particular part.