Exam 5: Vehicle, Customer, and Service Information

Technician A says that to use a service information program, you may be required to log in to the computer and the service information program. Technician B says make sure you have the username and login available before you start. Who is correct?

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:

To work out the total cost of the service, you need to know?

The service history of a vehicle is typically recorded in the:

Labor guides are only available in print.

________ is the amount of time the manufacturer would pay the shop for the operation when the vehicle is repaired under warranty.

Usually, all costs associated with the recall are paid for by the:

Technician A says that TSBs are typically updates to the owner's manual. Technician B says that TSBs are generally updated information on model changes that do not affect the technician. Who is correct?

What does the sixth character of the VIN denote?

A vehicle with a documented service history will be worth more than a vehicle with a questionable or missing service history.

Labeling the vehicle and various vehicle parts with VINs deters auto theft.

Technical service bulletins (TSBs) are issued by manufacturers to provide information on all of the following EXCEPT:

The ______ can tell you who has owned the vehicle.

Tech A says that the vehicle year is found on the VSC label. Tech B says that the most accurate vehicle year information is on the emission label. Who is correct?

Before working on a vehicle, it is good practice to check whether a TSB has been issued for that vehicle and type of fault or repair.

An online database such as ATRA can include which of the following information?

There are two different, but essentially compatible, 17-character VIN standards: the _______________ VIN system and the ISO Standard 3779.

Which of the following publish manuals on the repair of automatic transmissions?

Automotive service manuals come in two types: ________ and ________.

Manufacturer's parts programs can be accessed through all of the following EXCEPT: