Question 1

Which of the following activities is included in customer relationship management?

Accepted Answer

A)  procurement 
B)  marketing 
C)  bill of materials 
D)  payroll 
A)  procurement 
B)  marketing 
C)  bill of materials 
D)  payroll

Question 2

Which of the following is true about ABAP?

Accepted Answer

A)  It has SOA capabilities that help it to integrate SAP with non-SAP applications. 
B)  It enables the Business Suite/NetWeaver approach to be more adaptive to new IT developments. 
C)  It is a high-level application language of SAP that is used to enhance the functionality of an SAP implementation. 
D)  It connects SAP applications to hardware, third-party software, and output devices. 
A)  It has SOA capabilities that help it to integrate SAP with non-SAP applications. 
B)  It enables the Business Suite/NetWeaver approach to be more adaptive to new IT developments. 
C)  It is a high-level application language of SAP that is used to enhance the functionality of an SAP implementation. 
D)  It connects SAP applications to hardware, third-party software, and output devices.

Question 3

ERP vendors sometimes train an organization's users to become in-house trainers in training sessions called ________.

Accepted Answer

A)  train the trainer 
B)  training simulation 
C)  on-the-job training 
D)  virtual hands-on training 
A)  train the trainer 
B)  training simulation 
C)  on-the-job training 
D)  virtual hands-on training

Question 4

SAP produces and sells cost-specific platforms to speed up the configuration process.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is true about Oracle and its ERP products?

Accepted Answer

A)  It is known primarily for its retail-oriented ERP software. 
B)  It is known to create easy-to-use products. 
C)  It is known to produce fully featured products with superior performance. 
D)  It is known for its cost-effective solutions. 
A)  It is known primarily for its retail-oriented ERP software. 
B)  It is known to create easy-to-use products. 
C)  It is known to produce fully featured products with superior performance. 
D)  It is known for its cost-effective solutions.

Question 6

For a product to be considered a true ERP product, it must include applications that integrate the processes in SCM, manufacturing, CRM, HR, and accounting.

Accepted Answer

A) True 
 B)False

Question 7

The ________ is a business and IT professional who heads the IT staff in large organizations, sits on the executive board, and is an active participant in organizational strategic planning.

Accepted Answer

A)  CEO 
B)  CIO 
C)  COO 
D)  CFO 
A)  CEO 
B)  CIO 
C)  COO 
D)  CFO

Question 8

International ERP solutions are designed to work with multiple currencies.

Accepted Answer

A) True 
 B)False

Question 9

Describe inherent processes and explain how they are a part of ERP.

Accepted Answer

ERP systems specify processes for the im

Question 10

An enterprise application integration product is ________.

Accepted Answer

A)  a suite of software applications that tackles the information silo problem by providing layers of software that connect information systems together 
B)  a suite of software, a database, procedures and a set of processes for supporting business operations with a single, consistent, information system 
C)  a strategy that uses business process management to radically enhance the customer service experience 
D)  a suite of applications, a database, and a set of inherent processes for managing all the interactions with a customer, from lead generation to customer service 
A)  a suite of software applications that tackles the information silo problem by providing layers of software that connect information systems together 
B)  a suite of software, a database, procedures and a set of processes for supporting business operations with a single, consistent, information system 
C)  a strategy that uses business process management to radically enhance the customer service experience 
D)  a suite of applications, a database, and a set of inherent processes for managing all the interactions with a customer, from lead generation to customer service

Question 11

ERP is so named because it attempts to integrate all the resources of an enterprise into a single information system.

Accepted Answer

A) True 
 B)False

Question 12

Define ERP. Describe the primary purpose of an ERP system.

Accepted Answer

An enterprise resource planning (ERP) pr

Question 13

SCM includes procurement, sales order processing, inventory management, supplier management, and other related activities.

Accepted Answer

A) True 
 B)False

Question 14

________ occur(s)when data are isolated and replicated in separated information systems.

Accepted Answer

A)  Information silos 
B)  Automation 
C)  Encapsulation 
D)  Metadata publishing 
A)  Information silos 
B)  Automation 
C)  Encapsulation 
D)  Metadata publishing

Question 15

Who are the top two ERP vendors?

Accepted Answer

A)  Epicor and Oracle 
B)  Oracle and SAP 
C)  Epicor and Infor 
D)  Microsoft Dynamics and SAP 
A)  Epicor and Oracle 
B)  Oracle and SAP 
C)  Epicor and Infor 
D)  Microsoft Dynamics and SAP

Question 16

The major benefit of an EAI system is that it ________.

Accepted Answer

A)  provides greater returns than an ERP system 
B)  utilizes centralized databases 
C)  enables organizations to use existing applications 
D)  requires the use of formalized procedures 
A)  provides greater returns than an ERP system 
B)  utilizes centralized databases 
C)  enables organizations to use existing applications 
D)  requires the use of formalized procedures

Question 17

Explain the important characteristics of SAP's ERP.

Accepted Answer

SAP was the first ERP software designed

Which of the following activities is included in customer relationship management?

Which of the following is true about ABAP?

ERP vendors sometimes train an organization's users to become in-house trainers in training sessions called ________.

SAP produces and sells cost-specific platforms to speed up the configuration process.

Which of the following statements is true about Oracle and its ERP products?

For a product to be considered a true ERP product, it must include applications that integrate the processes in SCM, manufacturing, CRM, HR, and accounting.

The ________ is a business and IT professional who heads the IT staff in large organizations, sits on the executive board, and is an active participant in organizational strategic planning.

International ERP solutions are designed to work with multiple currencies.

Describe inherent processes and explain how they are a part of ERP.

An enterprise application integration product is ________.

ERP is so named because it attempts to integrate all the resources of an enterprise into a single information system.

Define ERP. Describe the primary purpose of an ERP system.

SCM includes procurement, sales order processing, inventory management, supplier management, and other related activities.

________ occur(s)when data are isolated and replicated in separated information systems.

Who are the top two ERP vendors?

The major benefit of an EAI system is that it ________.

Explain the important characteristics of SAP's ERP.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting the Procurement Process with SAP

Supporting the Sales Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

Exam 6: Supporting Processes with ERP Systems

Which of the following activities is included in customer relationship management?

Which of the following is true about ABAP?

ERP vendors sometimes train an organization's users to become in-house trainers in training sessions called ________.

SAP produces and sells cost-specific platforms to speed up the configuration process.

Which of the following statements is true about Oracle and its ERP products?

For a product to be considered a true ERP product, it must include applications that integrate the processes in SCM, manufacturing, CRM, HR, and accounting.

The ________ is a business and IT professional who heads the IT staff in large organizations, sits on the executive board, and is an active participant in organizational strategic planning.

International ERP solutions are designed to work with multiple currencies.

Describe inherent processes and explain how they are a part of ERP.

An enterprise application integration product is ________.

ERP is so named because it attempts to integrate all the resources of an enterprise into a single information system.

Define ERP. Describe the primary purpose of an ERP system.

SCM includes procurement, sales order processing, inventory management, supplier management, and other related activities.

________ occur(s)when data are isolated and replicated in separated information systems.

Who are the top two ERP vendors?

The major benefit of an EAI system is that it ________.

Explain the important characteristics of SAP's ERP.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting the Procurement Process with SAP

Supporting the Sales Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters