Question 1

________ processes schedule the equipment, people, and facilities necessary to build or assemble a product or provide a service.

Accepted Answer

A)  Human resources 
B)  Sales and marketing 
C)  Outbound logistics 
D)  Operations 
A)  Human resources 
B)  Sales and marketing 
C)  Outbound logistics 
D)  Operations D

Question 2

Procurement is an operational process that acquires goods and services.

Accepted Answer

A) True 
 B)False  True

Question 3

The most common combination of processes and objectives is when ________ processes combine with efficiency objectives and ________ processes combine with effectiveness objectives.

Accepted Answer

A)  managerial; strategic 
B)  operational; managerial 
C)  strategic; managerial 
D)  operational; strategic 
A)  managerial; strategic 
B)  operational; managerial 
C)  strategic; managerial 
D)  operational; strategic D

Question 4

The OMIS model requires that each process have explicitly stated objectives.

Accepted Answer

A) True 
 B)False

Question 5

Explain the OMIS model.

Accepted Answer

The OMIS model aims to improve business

Question 6

Why do organizations store data in separate databases?

Accepted Answer

A)  Departmental personnel generally keep away from matters relating to database management. 
B)  Different departments tend to have different objectives. 
C)  Departments are not expected to share their data as it is considered confidential. 
D)  Enterprise systems are quite affordable and easy to implement. 
A)  Departmental personnel generally keep away from matters relating to database management. 
B)  Different departments tend to have different objectives. 
C)  Departments are not expected to share their data as it is considered confidential. 
D)  Enterprise systems are quite affordable and easy to implement.

Question 7

Which of the following is an example of a strategic human resources process?

Accepted Answer

A)  deciding the organizational structure 
B)  recruiting skilled personnel 
C)  assessing employee performance 
D)  evaluating customer complaint patterns 
A)  deciding the organizational structure 
B)  recruiting skilled personnel 
C)  assessing employee performance 
D)  evaluating customer complaint patterns

Question 8

Describe operational, managerial, and strategic service processes, with the help of an example.

Accepted Answer

Providing after-sales support to enhance

Question 9

Consistent measures are ________.

Accepted Answer

A)  reasonable 
B)  reliable 
C)  precise 
D)  direct 
A)  reasonable 
B)  reliable 
C)  precise 
D)  direct

Question 10

________ measures are exact and precise.

Accepted Answer

A)  Accurate 
B)  Consistent 
C)  Direct 
D)  Reasonable 
A)  Accurate 
B)  Consistent 
C)  Direct 
D)  Reasonable

Question 11

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years, her decisions relate to the ________ processes of her business.

Accepted Answer

A)  strategic 
B)  operational 
C)  managerial 
D)  transactional 
A)  strategic 
B)  operational 
C)  managerial 
D)  transactional

Question 12

What are human resources processes? Give examples of operational, managerial, and strategic human resources processes.

Accepted Answer

Human resources processes assess the mot

Question 13

________ are commonplace, routine, everyday business processes.

Accepted Answer

A)  Strategic processes 
B)  Managerial processes 
C)  Operational processes 
D)  Transformational processes 
A)  Strategic processes 
B)  Managerial processes 
C)  Operational processes 
D)  Transformational processes

Question 14

Technology development processes include designing, testing, and developing technology in support of the primary activities in the value chain.

Accepted Answer

A) True 
 B)False

Question 15

At the electronics store, James is responsible for ordering supplies, paying bills, and ringing up regular customers to inform them about the latest products that are available. James is responsible for the ________ processes at the store.

Accepted Answer

A)  strategic 
B)  operational 
C)  managerial 
D)  transformational 
A)  strategic 
B)  operational 
C)  managerial 
D)  transformational

Question 16

What are technology development processes? Give examples of such processes at the operational, managerial, and strategic level.

Accepted Answer

Technology development processes include

Question 17

What are the characteristics of a good measure?

Accepted Answer

The best measures are reasonable, accura

Question 18

As-is diagrams are ________.

Accepted Answer

A)  diagrams provided by the redesign team 
B)  diagrams of current processes that need no improvement 
C)  diagrams of the current process 
D)  diagrams of suggested improvements to a process 
A)  diagrams provided by the redesign team 
B)  diagrams of current processes that need no improvement 
C)  diagrams of the current process 
D)  diagrams of suggested improvements to a process

Question 19

Which of the following information systems facilitates operational processes?

Accepted Answer

A)  expert systems 
B)  executive support systems 
C)  management information systems 
D)  transaction processing systems 
A)  expert systems 
B)  executive support systems 
C)  management information systems 
D)  transaction processing systems

Question 20

A ________ measure is a measure that is valid and compelling.

Accepted Answer

A)  consistent 
B)  reasonable 
C)  direct 
D)  variable 
A)  consistent 
B)  reasonable 
C)  direct 
D)  variable

________ processes schedule the equipment, people, and facilities necessary to build or assemble a product or provide a service.

Procurement is an operational process that acquires goods and services.

The most common combination of processes and objectives is when processes combine with efficiency objectives and processes combine with effectiveness objectives.

The OMIS model requires that each process have explicitly stated objectives.

Explain the OMIS model.

Why do organizations store data in separate databases?

Which of the following is an example of a strategic human resources process?

Describe operational, managerial, and strategic service processes, with the help of an example.

Consistent measures are ________.

________ measures are exact and precise.

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years, her decisions relate to the ________ processes of her business.

What are human resources processes? Give examples of operational, managerial, and strategic human resources processes.

________ are commonplace, routine, everyday business processes.

Technology development processes include designing, testing, and developing technology in support of the primary activities in the value chain.

At the electronics store, James is responsible for ordering supplies, paying bills, and ringing up regular customers to inform them about the latest products that are available. James is responsible for the ________ processes at the store.

What are technology development processes? Give examples of such processes at the operational, managerial, and strategic level.

What are the characteristics of a good measure?

As-is diagrams are ________.

Which of the following information systems facilitates operational processes?

A ________ measure is a measure that is valid and compelling.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Supporting the Sales Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

Exam 5: Using IS to Improve Processes

________ processes schedule the equipment, people, and facilities necessary to build or assemble a product or provide a service.

Procurement is an operational process that acquires goods and services.

The most common combination of processes and objectives is when ________ processes combine with efficiency objectives and ________ processes combine with effectiveness objectives.

The OMIS model requires that each process have explicitly stated objectives.

Explain the OMIS model.

Why do organizations store data in separate databases?

Which of the following is an example of a strategic human resources process?

Describe operational, managerial, and strategic service processes, with the help of an example.

Consistent measures are ________.

________ measures are exact and precise.

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years, her decisions relate to the ________ processes of her business.

What are human resources processes? Give examples of operational, managerial, and strategic human resources processes.

________ are commonplace, routine, everyday business processes.

Technology development processes include designing, testing, and developing technology in support of the primary activities in the value chain.

At the electronics store, James is responsible for ordering supplies, paying bills, and ringing up regular customers to inform them about the latest products that are available. James is responsible for the ________ processes at the store.

What are technology development processes? Give examples of such processes at the operational, managerial, and strategic level.

What are the characteristics of a good measure?

As-is diagrams are ________.

Which of the following information systems facilitates operational processes?

A ________ measure is a measure that is valid and compelling.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Supporting the Sales Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

The most common combination of processes and objectives is when processes combine with efficiency objectives and processes combine with effectiveness objectives.